This presentation was given during the World Usability Day (November 8th, 2007) in Belgium, Louvain-la-Neuve

1. Some Usability Issues in Healthcare Interactive Systems Jean Vanderdonckt Université catholique de Louvain (UCL) Louvain School of Management (LSM) Information Systems Unit (ISYS) Belgian Laboratory of Computer-Human Interaction (BCHI) http://www.isys.ucl.ac.be/bchi

9. Browse AMD screen (1/6) Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont Select a patient to browse her AMD or search a patient: Firstname: Lastname: City: Zip code: Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

10. Browse AMD screen (2/6) Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Lastname: Legal address: Street: No: City: Zip code: Phone number: Mobile number: E-mail: Residence address: Street: No: City: Zip code: NISS number: SIS Card number: SIS Card validity: Contact person: Mutuality Affiliation: Mutuality ID: Mutuality period: Start date: End date: Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

11. Browse AMD screen (3/6) Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Adverse drug reaction: Allergy: Social risk: Other risks: Global medical data manager: Not to be ressuscitated: Blood transfusion refusal: Vaccinations: Current medications: Other medical information: Antecedent information: Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

12. Browse AMD History screen (4/6) Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Allergies: Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) Event Pollen allergy revealed Heavy pollen reaction Acarian allergy Date 02/06/06 03/06/06 23/08/06 Service Emergency care Hospital A Emergency care Hospital A Radiology service Hospital B Physician Dr. Stamate Dr. Stamate Dr. Radio [Abrumet 2006] ABruMeT Portal

13. Browse AMD screen (5/6) Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Event Hospital admission Emergency care Echography Date 02/05/06 02/05/06 03/05/06 Service Emergency care Emergency care Radiology service Physician Dr. Stamate Dr. Stamate Dr. Radio Select link Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

14. Browse AMD screen (6/6) Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Event Echography Date 03/05/06 Service Radiology service Physician Dr. Radio Attached documents: Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

15. Documents attached to AMD Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Event Echography Date 03/05/06 Service Radiology service Physician Dr. Radio Attached document: Plain radiographic image of the abdomen revealing an appendicolith (arrow) Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

16. Why is it usable? Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Event Echography Date 03/05/06 Service Radiology service Physician Dr. Radio Attached document: Plain radiographic image of the abdomen revealing an appendicolith (arrow) Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) [Abrumet 2006] ABruMeT Portal

17. Usability decomposed by Linguistic level Task [Nielsen86] Supprimer un paragraphe de ma lettre Physic pression de la touche [Ctrl]+ [D] suivie de [6] Alphabetic D, 6 Lexical commande [DELETE], chiffre [6] Syntactic DELETE 6 Semantic Supprimer un certain nombre de lignes Pragmatic Supprimer les 6 lignes du texte édité formant le paragraphe

18. Why is it usable? Browse ABruMeT Medical Data (AMD) Home Search : EN – Help FR – NL Advanced search Register Contact Site map Privacy policy – Terms and conditions – Date: 05/28/09 Welcome Dr. Jean Dupont AMD of Florence Rigo: Event Echography Date 03/05/06 Service Radiology service Physician Dr. Radio Attached document: Plain radiographic image of the abdomen revealing an appendicolith (arrow) Create an ABruMeT References File (ARF) Update my profile Approval management Renew my approval Terminate my approval Patient management Insert an ABruMeT Therapeutic Relation (ATR) Delete an ABruMeT Therapeutic Relation (ATR) Enter a Breaking glass procedure Electronic mail Send an e-mail to a hospital Access e-mails Manage e-mail preferences Access an ABruMeT References File (ARF) Transfer patients momentarily Send an e-mail to an AAP Add an AAP in my group Renew an ABruMeT Therapeutic Relation (ATR) Physical level Alphabetic level Lexical level Semantic level Pragmatic level ABruMeT Portal Syntactic level

20. Multi-platform for Emergency [Amouh et al.,2005]

23. Graceful degradation [Florins & Vanderdonckt,2004]

24. Transformation rules

25. Transformation rules Add all >> Add > << Remove all < Remove >> > << < > < Group box Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 8 Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7 Item 1 Item 1 Item 2 Item 3 Item 4 Item 5 Item 6 Item 7

26. Transformation rules

28. Thank you very much for your attention For more information and downloading, http://www.isys.ucl.ac.be/bchi http://www.usixml.org User Interface eXtensible Markup Language http://www.similar.cc European network on Multimodal UIs Special thanks to all members of the team!