Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Canberra Briefing May 2011
Upcoming SlideShare
Loading in...5
×
 

Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Canberra Briefing May 2011

on

  • 751 views

Presented by Dave Favelle, Consulting Director Lucid IT & UXC Consulting in May 2011

Presented by Dave Favelle, Consulting Director Lucid IT & UXC Consulting in May 2011

Statistics

Views

Total Views
751
Views on SlideShare
751
Embed Views
0

Actions

Likes
0
Downloads
25
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Canberra Briefing May 2011 Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Canberra Briefing May 2011 Presentation Transcript

    • Click to edit Master title style The Cloud Opportunity: Building on your Investment in Best Practices David Favelle: Consulting Director Lucid IT & UXC Consulting
    • Click to edit Master title style Agenda1. Characteristics of Cloud2. Business Process and Service Catalogue context3. Our best practice efforts to date4. AGIMO Cloud Strategy5. Frameworks for managing Cloud6. Summary & Takeaways
    • Click to editUXC: Your Local Master title style Alternative *Source: Gartner IT Services Asia/Pacific Market Share May 2010
    • Click to edit Master title style we Why are here?
    • Business/buyer perspective on Cloud… Click to edit Master title style Speed Agility Economics Choice“Faster, cheaper & good enough”
    • ImplicationsClick to edit Master title style for IT? Proliferation Hybridisation Distribution ExpectationsInevitable near term IT Transformation
    • Where does Click to edit Master title style Cloud fit? Business Services/ProcessesIntegrated IT ServicesIT Service IT Service Assets: Capabilities & Resources Cloud Processes People Software Assets Opportunities Skills & Knowledge Hardware Assets Structure Network Assets Culture Management Tools
    • Click to edit MasterCategories Vs Cloud Options IT Service title styleService Type “New” OptionsIntegrated IT Services BPO, Integrated SaaS, ITaaS, Transition of infrastructure to IaaSLine of Business Applications SaaS, Transition Infrastructure to IaaSCorporate Applications SaaS, Transition to IaaSApplication Hosting Service IaaS: Virtual SAN Storage, VM Servers, VM DB, VDCPersonal Workforce Technologies Virtual Desktop, BYOC, Office365, GoogleApps. OracleCloudOfficeShared Workforce Technology SaaS Voice, Video, MeetingEmail & Workforce Collaboration SaaS, Transition infrastructure to IaaS, Integrated Social MediaBusiness Consulting SaaS and IaaS for Proof of ConceptProject Delivery Services IaaS for Dev, Test and Production
    • Click to edit Masterknow some We title style things…• Business will always need specialist technology help – Requirements & target architecture – No substitute for knowing the business and their stakeholders• We are part of a system including: – Customers, business, technologies and suppliers... – Processes, tools and skills need to be re-shaped• Our system is being disrupted but we know enough to: – Build a model to embrace the opportunity – To buy well and integrate – To build controls to drive down risk and drive up value – Manage the blend of on-premises and Cloud service
    • Click to edit Master title stylejourney Best practices so far …. TOGAF 8/9 Common Glossary (updated) Models Guides Refresh underway In Development Updated 2007 Updated 2007 Portfolio, Programme and Project Gateway® M_o_R® Portfolio, OfficeITIL 3.1, ISO20000…. Programme and P3O, PRINCE2,MSP (P3O) Project Management In Development Maturity Model Portfolio Guide (P3M3) CMM, AGILE Updated 2007 MSP (programme) PRINCE2™ Refresh underway Maturity Model PRINCE2™ (project) (P2MM) COBIT 4/5
    • Click to edit Master title style AGIMO Strategy Highlights• The Australian Government and its agencies may choose cloud based services if they demonstrate value for money and adequate security.• Use the Aus Government Architecture Framework – A light touch is suggested on this one – Lead with Business Reference Model• Good guidance on CAPEX to OPEX funding change – Variable cost models need different controls• Good guidance on likely impact on workforce skill requirements• Benefits, risks and opportunities are well described• Enabling, Public Cloud and Private & Community Cloud work streams have clear definition, structures and target outcomes
    • Click to edit Master title style Work Stream Initiatives• CLIC – Broad government representation and industry consultation• Cloud Governance Framework – Certification programme becomes important as offerings proliferate – Include Green, Security, Continuity and Service Management credentials and watch out for the specification of location• Panels – Not sure if the mechanism will keep up…• PoCs and Pilots – Best way to learn: Cost effective innovation• Community or G-Clouds – Gives a nice blend of efficiency and control – Should government or private industry do this?
    • Click to edit Master title style AGIMO Roadmap
    • Click to edit Master title style drive IT Capabilities Cloud Concerns willThe Obvious: Not so obvious:• Data Security • End to end service levels• Identity and Access • Technical Integration• Continuity • Data migration• Performance • Information management • Service Model Integration • Cost control • Architecture governance • Testing Some can be dealt with using contractual controls Some will require new IT capabilities …
    • IT Service Lifecycle Framework: A model for a hybrid portfolio Click to edit Master title style Business DEMAND Drives SUPPLY of IT Services Through Executed across Governed by Processes IT Functions Controls Programmes & Projects Strategise & Plan Board & Business Strategy Committees Strategy & Architecture Business Engagement New IT Services Capabilities Strategy (WHAT) CIO IT Service Pipeline Technology Change Service, Asset & Process Owners & Sourcing the IT Strategy IT Process Framework Strategy Embedded Process ControlsCorporate & Line of Business Business (HOW) Committee Govern Services & Lifecycle Strategy & Governance Plan Service IT Service Portfolio Engage Business Portfolio & Portfolio IT Exec Investment Design & Development Requirements IT Portfolio Define & Build Management Committee IT Service Catalogue Service Operations PMO Changes Transition Run IT Services the Operate & Support Management Business Committee Operations Assure & Optimise Operational Alignment SMO Business and IT Services
    • IT Process Framework Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management ManagementBusiness Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 16
    • IT Process Framework: Pre Cloud Heatmap Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management ManagementBusiness Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 17
    • The New “Hot Areas” Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management ManagementBusiness Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 18
    • Click to edit Master title style Cloud Adoption Roadmap External • Business case • IaaS • Deliver projects • Projects portfolio • SaaS • Review benefits• Business drivers • Governance approach • PaaS • Assess emerging• Constraints, risks • Integration technologies• Objectives, policy • Transition • Revise & shape 3. Prepare Cloud 2. Create Programme 1. Cloud 5. Initiate 6. Govern Cloud Strategy Blueprint Programme Programme 4. Review IT Readiness Internal • Services & Assets Review • Org Alignment • Impact assessment • Processes • Architectural blueprint • Processes, tools & skills • Integration capability • Tools • Solution alternatives • Skills • Prioritise initiatives • Vendor Management • Monitoring & Reporting • Financial Controls
    • Click to edit Master title Control A New style Function Business Operations (Demand) (Supply) Service Management Office Service Design Strategy & Management Catalogue & Transition Control Governance Service LoB Service Managers LoB Service Owner 1 Service Planning & Forecasting Billing Operational Operational Demand LoB Service Owner 2 Line of Risk Service/Asset Management Portfolio Business & LoB Service Owners n Enterprise- Assurance ManagementWide Services Reporting Service Service Level Continual Enterprise Service Service Improvement Owners 1…n Asset Process Owners Owners
    • Click to edit MasterKeystyle title Take Aways1. Cloud is a variant of selective sourcing but with some compelling characteristics2. Stay adaptable: the landscape will unfold3. Build capability: heatmap then roadmap4. Be a partner for the business in this change
    • ContactClick to edit Master title style UsDave FavelleConsulting Director Lucid IT & UXC Consulting• e: david.favelle@uxcconsulting.com.au• m: 0418 630 578• t: +613 8623 1300 (Head Office)