e!
lc om
We
+ Se

oti n g
tc h n
Ske
B F Fs
ig n =
e De s
r vic

-taking
al note
o visu
intro t

sketchnotes + service des...
l do
we’ l
h at
w

wtf
me &
elco
•w
-ups
warm
•
unds
id-ro
• rap
sion
e ses
actic
• pr
tions
plora
er ex
urth
•f
sketchnot...
e re?
’s h
ho
W

ers?
esign
ice d
serv
•
ners?
desig
ux
•
ther?
•o
sketchnotes + service design :: SDN Meetup :: Feb 11, 2...
e re?
’s h
ho
W

ers?
ytell
stor
•
ers?
ketch
•s
ters?
chno
sket
•
sketchnotes + service design :: SDN Meetup :: Feb 11, 2...
te r
Ru t
ate
K

to.com
ntelle
ipal, I
Princ
xr.co
•
der, Lu
un
order
ic rec
Co-Fo
•
, graph
hnoter
Sketc
+ UX
•
rship
pre...
http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/

sketchnotes + service design :: SDN Meetup ...
http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/

sketchnotes + service design :: SDN Meetup ...
e ct
exp
t to

ha
W

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sig n
e De
vic
Ser
+
al
v is u
ing
tak
ote
n
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sig n
e De
vic
Ser
+
al
v is u
ing
tak
ote
n
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
hy?
W

ences
xperi
-> e
ories
• st
ture
& cap
isten
•l
ies &
stor
d new
fin
•
them
icate
mun
com
sketchnotes + service des...
hy?
W

ideas
rging
eme
ber
•
emem
e & r
ptur
ca
s and
•
otion
ht em
ghlig
• hi
ures
ruct
st
sketchnotes + service design :...
h at’s
W

r y?
r sto
yo u

rvice
a se
ink of
• th
e had
you’v
rience
expe
lately
annels
le ch
ultip
•m
e, end
middl
ning,
...
t is
ha
W
n g?
oti
ch n
ket
s
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
T

s...
sic
e ba
h

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
http://www.thegraphicrecorder.com/2013/08/12/
sketchnotes-of-austin-kleons-creative-mornings-talkon-showing-your-work/

sk...
http://www.thegraphicrecorder.com/2013/02/20/sketchnotesof-the-sketchnote-handbook-video-series/

sketchnotes + service de...
http://www.flickr.com/photos/rohdesign/8483922691/in/
pool-thesketchnotehandbook|rohdesign

sketchnotes + service design ::...
http://www.flickr.com/photos/turnislefthome/8525651030/in/
faves-11769275@N00/

sketchnotes + service design :: SDN Meetup ...
http://www.flickr.com/photos/agentfin/8721881140/in/
set-72157633702488134/

sketchnotes + service design :: SDN Meetup :: F...
http://sachachua.com/blog/2012/12/visual-book-notes-bestpractices-are-stupidstephen-m-shapiro/

sketchnotes + service desi...
http://sachachua.com/blog/2012/12/visual-book-notes-bestpractices-are-stupidstephen-m-shapiro/

sketchnotes + service desi...
http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/

sketchnotes + service design :: SDN Meetup ...
mo
Com

ia ls
ate r
nm

7)
(.3 / .5 / .
Gel pens

esk
ined Mol
Unl

ine

cil
er or pen
rk
Gray ma

sketchnotes + service d...
Yo

ia ls
te r
ma
ur

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
g ot
one
ery
Ev
ls?
er ia
m at

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ups
r mwa
get
ity to
activ
uick
q
ving.
d mo
r han
you
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
onds
0 sec
3
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
onds
0 sec
3
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
e nt s
E le m
te r i n g
• let
st u f f
•
o u ts
• lay
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ri ng
t te
Le
RP:
M

duct
e Pro
eadabl
um R
Minim

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
r

n ds
ro u
apid

tte r
Le

om 1
5 fr
i ng:

o u ble
r i f •!d
ic • se
bas
•!bl o c k
u bble
b

sketchnotes + service des...
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
u ff
St
rity.
Cla
Art.
Not
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
long
w-a
dra
op le
Pe

e op le
st a r p
•
s io n s
x p re s
•e
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
op le
r pe
St a

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
e op le
ta r p
S

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
e op le
ta r p
S

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ons
essi
xp r
E
trix
Ma
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
xp re
E

at r i x
io n s m
ss
da

ad

a

de
d

eb
y

s..
row

.

ou
m

h..
t

.

smile

neutral

frown

s
no brow

up brow...
r

n ds
ro u
apid

e cts
Obj
e op le
•p
hi ngs
•t
ide a s
•

s io n s
xp re s
&e

sketchnotes + service design :: SDN Meet...
le &
e op
p
io n s
re s s
exp
(4)
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
the
e n’s
Wh
“
le? ”
u tt
t sh
n ex
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
, I ’m
a l ly
ct u
“A
u ’re
y yo
app
h
ble.”
era
m is
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 20...
ry I
sor
“ I ’m
l a st
the
o ok
t
u t.”
do n
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
H OW
a id
ey p
“th
fo r
UCH
M
m?
a g ra
i n st
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
i ngs
th
(6)
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
s

one
t ph
ar
m
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
o ws
arr
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
o ck
cl
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
de r
lad
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
a rs
ge
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
nch
w re
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
eas
id
(6)
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ide a
g ht
bri
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
tio n
i re c
d
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
i

e nt
l ve m
n vo
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
nce
atie
p
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ing
arn
le
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ic es
cho
onds
sec
10
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ips &
nsh
atio
Re l
u ts
ayo
L
yling
er st
re ov
uctu
Str
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
u ts
ayo
L

tic a l
& ve r
li near
•
p at h
dia l &
• ra
rap e r
s kys c
•
pc orn
& po
du la r
• mo
sketchnotes + service ...
http://www.flickr.com/photos/jessabean/8705360625

linear

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
http://www.flickr.com/photos/jalderman/10039867503

radial

SKETCHNOTES FTW | Google U | DEC 16, 2013
http://www.flickr.com/photos/agentfin/8721881140/in/
set-72157633702488134/

path

sketchnotes + service design :: SDN Meetu...
http://www.flickr.com/photos/100566070@N06/9727471316

modular

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
http://www.flickr.com/photos/pedestriantype/8741556545

modular

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
http://www.flickr.com/photos/turnislefthome/8525651030/in/
faves-11769275@N00/

popcorn

SKETCHNOTES FTW | Google U | DEC 1...
http://intelleto.com/2013/11/18/sketchnotes-get-traction-nir-eyal/

hybrid

sketchnotes + service design :: SDN Meetup :: ...
e in
cti c
p ra
tio n
ac
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
se

r ie s
sto
vic e
r

l l s w ap
e n we’
r up. . .t h
pa i

n ote r:
s ketc h
•1
l le r:
sto r y:
te
sto r y
u re t h e
...
up
n is h
fi
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
ap !
Sw
n ote r:
s ketc h
•1
l le r:
sto r y:
te
sto r y
u re t h e
•1
c apt
ser v ic e
te l l a
otio n
e sto r y - e m
p ...
up
n is h
fi
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
sh

a re
sh
w&
o
f ro m
le a r n
h e rs
ot

sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
her
u rt
f
io n s
r at
plo
ex
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
http://www.ted.com/talks/
julian_treasure_5_ways_to_listen_better.html

D ta
TE

7.5
lk }

min

sketchnotes + service desi...
Joi n

t u p:
e mee
th

@s k

e sSF
h n ot
etc
, 2014
Feb 13
Thu,
in SF
nway
@ Ru
sketchnotes + service design :: SDN Meet...
rc e s . . .
re s o u
h n ote
s ketc
M o re
.c om /
e ar my
tch n o t
:/ s k e
ttp /
h
rkbook
: The Wo
eriences
,
User Exp...
f fe r !
c ia l o
sp e

r the
ike fo
s to M
h ank
t
o de !
un t c
di s c o

sketchnotes + service design :: SDN Meetup :: ...
s!
nk
ha
T
r u t te r
k ate
@
o. c o m
nte l let
/
tp : / i
t
h

1, 2014
Feb 1

sketchnotes + service design :: SDN Meetup...
Upcoming SlideShare
Loading in...5
×

Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]

2,872

Published on

Deck from the Service Design Network Meetup at Adaptive Path in San Francisco. The talk introduces sketchnoting and creating a visual practice in the context of service design. Activities include warm-ups and rapid rounds, then pairing up to make visual notes of a service story told by your peer. Details on the meetup at: http://www.eventbrite.com/o/sdn-sf-4654524183?s=21308657

Published in: Design
1 Comment
29 Likes
Statistics
Notes
No Downloads
Views
Total Views
2,872
On Slideshare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
145
Comments
1
Likes
29
Embeds 0
No embeds

No notes for slide

Transcript of "Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]"

  1. 1. e! lc om We + Se oti n g tc h n Ske B F Fs ig n = e De s r vic -taking al note o visu intro t sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  2. 2. l do we’ l h at w wtf me & elco •w -ups warm • unds id-ro • rap sion e ses actic • pr tions plora er ex urth •f sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  3. 3. e re? ’s h ho W ers? esign ice d serv • ners? desig ux • ther? •o sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  4. 4. e re? ’s h ho W ers? ytell stor • ers? ketch •s ters? chno sket • sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  5. 5. te r Ru t ate K to.com ntelle ipal, I Princ xr.co • der, Lu un order ic rec Co-Fo • , graph hnoter Sketc + UX • rship preneu Entre • u t te r k ate r @ o. c o m te l let p: / i n tt / h sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  6. 6. http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  7. 7. http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  8. 8. e ct exp t to ha W sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  9. 9. sig n e De vic Ser + al v is u ing tak ote n sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  10. 10. sig n e De vic Ser + al v is u ing tak ote n sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  11. 11. hy? W ences xperi -> e ories • st ture & cap isten •l ies & stor d new fin • them icate mun com sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  12. 12. hy? W ideas rging eme ber • emem e & r ptur ca s and • otion ht em ghlig • hi ures ruct st sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  13. 13. h at’s W r y? r sto yo u rvice a se ink of • th e had you’v rience expe lately annels le ch ultip •m e, end middl ning, begin • sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  14. 14. t is ha W n g? oti ch n ket s sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  15. 15. T s... sic e ba h sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  16. 16. http://www.thegraphicrecorder.com/2013/08/12/ sketchnotes-of-austin-kleons-creative-mornings-talkon-showing-your-work/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  17. 17. http://www.thegraphicrecorder.com/2013/02/20/sketchnotesof-the-sketchnote-handbook-video-series/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  18. 18. http://www.flickr.com/photos/rohdesign/8483922691/in/ pool-thesketchnotehandbook|rohdesign sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  19. 19. http://www.flickr.com/photos/turnislefthome/8525651030/in/ faves-11769275@N00/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  20. 20. http://www.flickr.com/photos/agentfin/8721881140/in/ set-72157633702488134/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  21. 21. http://sachachua.com/blog/2012/12/visual-book-notes-bestpractices-are-stupidstephen-m-shapiro/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  22. 22. http://sachachua.com/blog/2012/12/visual-book-notes-bestpractices-are-stupidstephen-m-shapiro/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  23. 23. http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/ sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  24. 24. mo Com ia ls ate r nm 7) (.3 / .5 / . Gel pens esk ined Mol Unl ine cil er or pen rk Gray ma sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  25. 25. Yo ia ls te r ma ur sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  26. 26. g ot one ery Ev ls? er ia m at sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  27. 27. ups r mwa get ity to activ uick q ving. d mo r han you sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  28. 28. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  29. 29. onds 0 sec 3 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  30. 30. onds 0 sec 3 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  31. 31. e nt s E le m te r i n g • let st u f f • o u ts • lay sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  32. 32. ri ng t te Le RP: M duct e Pro eadabl um R Minim sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  33. 33. r n ds ro u apid tte r Le om 1 5 fr i ng: o u ble r i f •!d ic • se bas •!bl o c k u bble b sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  34. 34. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  35. 35. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  36. 36. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  37. 37. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  38. 38. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  39. 39. u ff St rity. Cla Art. Not sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  40. 40. long w-a dra op le Pe e op le st a r p • s io n s x p re s •e sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  41. 41. op le r pe St a sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  42. 42. e op le ta r p S sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  43. 43. e op le ta r p S sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  44. 44. ons essi xp r E trix Ma sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  45. 45. xp re E at r i x io n s m ss da ad a de d eb y s.. row . ou m h.. t . smile neutral frown s no brow up brow s down brows sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  46. 46. r n ds ro u apid e cts Obj e op le •p hi ngs •t ide a s • s io n s xp re s &e sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  47. 47. le & e op p io n s re s s exp (4) sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  48. 48. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  49. 49. the e n’s Wh “ le? ” u tt t sh n ex onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  50. 50. , I ’m a l ly ct u “A u ’re y yo app h ble.” era m is onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  51. 51. ry I sor “ I ’m l a st the o ok t u t.” do n onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  52. 52. H OW a id ey p “th fo r UCH M m? a g ra i n st onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  53. 53. i ngs th (6) sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  54. 54. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  55. 55. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  56. 56. s one t ph ar m onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  57. 57. o ws arr onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  58. 58. o ck cl onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  59. 59. de r lad onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  60. 60. a rs ge onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  61. 61. nch w re onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  62. 62. eas id (6) sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  63. 63. sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  64. 64. ide a g ht bri onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  65. 65. tio n i re c d onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  66. 66. i e nt l ve m n vo onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  67. 67. nce atie p onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  68. 68. ing arn le onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  69. 69. ic es cho onds sec 10 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  70. 70. ips & nsh atio Re l u ts ayo L yling er st re ov uctu Str sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  71. 71. u ts ayo L tic a l & ve r li near • p at h dia l & • ra rap e r s kys c • pc orn & po du la r • mo sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  72. 72. http://www.flickr.com/photos/jessabean/8705360625 linear sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  73. 73. http://www.flickr.com/photos/jalderman/10039867503 radial SKETCHNOTES FTW | Google U | DEC 16, 2013
  74. 74. http://www.flickr.com/photos/agentfin/8721881140/in/ set-72157633702488134/ path sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  75. 75. http://www.flickr.com/photos/100566070@N06/9727471316 modular sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  76. 76. http://www.flickr.com/photos/pedestriantype/8741556545 modular sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  77. 77. http://www.flickr.com/photos/turnislefthome/8525651030/in/ faves-11769275@N00/ popcorn SKETCHNOTES FTW | Google U | DEC 16, 2013
  78. 78. http://intelleto.com/2013/11/18/sketchnotes-get-traction-nir-eyal/ hybrid sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  79. 79. e in cti c p ra tio n ac sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  80. 80. se r ie s sto vic e r l l s w ap e n we’ r up. . .t h pa i n ote r: s ketc h •1 l le r: sto r y: te sto r y u re t h e •1 i c e c apt u r ser v te l l y o otio n - em e p e r ie n c ex r u ct u re - st sto r y magery -i min 2.5 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  81. 81. up n is h fi sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  82. 82. ap ! Sw n ote r: s ketc h •1 l le r: sto r y: te sto r y u re t h e •1 c apt ser v ic e te l l a otio n e sto r y - e m p e r ie n c ex r u ct u re - st magery -i min 2.5 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  83. 83. up n is h fi sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  84. 84. sh a re sh w& o f ro m le a r n h e rs ot sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  85. 85. her u rt f io n s r at plo ex sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  86. 86. http://www.ted.com/talks/ julian_treasure_5_ways_to_listen_better.html D ta TE 7.5 lk } min sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  87. 87. Joi n t u p: e mee th @s k e sSF h n ot etc , 2014 Feb 13 Thu, in SF nway @ Ru sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  88. 88. rc e s . . . re s o u h n ote s ketc M o re .c om / e ar my tch n o t :/ s k e ttp / h rkbook : The Wo eriences , User Exp elagh Carpendale ing Sketch erg,She ul Greenb l Buxton by Sa uardt, Bil arq Nicolai M Napkin ck of the the Ba oam by Dan R sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  89. 89. f fe r ! c ia l o sp e r the ike fo s to M h ank t o de ! un t c di s c o sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  90. 90. s! nk ha T r u t te r k ate @ o. c o m nte l let / tp : / i t h 1, 2014 Feb 1 sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×