Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]

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oti n g
tc h n
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B F Fs
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sketchnotes + service design :: SDN Meetup :: Feb 11, 2014

l do
we’ l
h at
w

wtf
me &
elco
•w
-ups
warm
•
unds
id-ro
• rap
sion
e ses
actic
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tions
plora
er ex
urth
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ho
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ers?
esign
ice d
serv
•
ners?
desig
ux
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ther?
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e re?
’s h
ho
W

ers?
ytell
stor
•
ers?
ketch
•s
ters?
chno
sket
•

te r
Ru t
ate
K

to.com
ntelle
ipal, I
Princ
xr.co
•
der, Lu
un
order
ic rec
Co-Fo
•
, graph
hnoter
Sketc
+ UX
•
rship
preneu
Entre
•

u t te r
k ate r
@
o. c o m
te l let
p: / i n
tt /
h

http://intelleto.com/portfolio/sketchnotes-service-experienceconference-2013/


e ct
exp
t to

ha
W


sig n
e De
vic
Ser
+
al
v is u
ing
tak
ote
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hy?
W

ences
xperi
-> e
ories
• st
ture
& cap
isten
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ies &
stor
d new
fin
•
them
icate
mun
com

hy?
W

ideas
rging
eme
ber
•
emem
e & r
ptur
ca
s and
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otion
ht em
ghlig
• hi
ures
ruct
st

h at’s
W

r y?
r sto
yo u

rvice
a se
ink of
• th
e had
you’v
rience
expe
lately
annels
le ch
ultip
•m
e, end
middl
ning,
begin
•


t is
ha
W
n g?
oti
ch n
ket
s

T

s...
sic
e ba
h


http://www.thegraphicrecorder.com/2013/08/12/
sketchnotes-of-austin-kleons-creative-mornings-talkon-showing-your-work/


http://www.thegraphicrecorder.com/2013/02/20/sketchnotesof-the-sketchnote-handbook-video-series/


http://www.ﬂickr.com/photos/rohdesign/8483922691/in/
pool-thesketchnotehandbook|rohdesign


http://www.ﬂickr.com/photos/turnislefthome/8525651030/in/
faves-11769275@N00/


http://www.ﬂickr.com/photos/agentﬁn/8721881140/in/
set-72157633702488134/


http://sachachua.com/blog/2012/12/visual-book-notes-bestpractices-are-stupidstephen-m-shapiro/


mo
Com

ia ls
ate r
nm

7)
(.3 / .5 / .
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esk
ined Mol
Unl

ine

cil
er or pen
rk
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ur


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ery
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ls?
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ups
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get
ity to
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ving.
d mo
r han
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onds
0 sec
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e nt s
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st u f f
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duct
e Pro
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om 1
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i ng:

o u ble
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u ff
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rity.
Cla
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le &
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(4)

the
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le? ”
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ry I
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ips &
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atio
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u ts
ayo
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uctu
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u ts
ayo
L

tic a l
& ve r
li near
•
p at h
dia l &
• ra
rap e r
s kys c
•
pc orn
& po
du la r
• mo

http://www.ﬂickr.com/photos/jessabean/8705360625

linear


http://www.ﬂickr.com/photos/jalderman/10039867503

radial

SKETCHNOTES FTW | Google U | DEC 16, 2013

http://www.ﬂickr.com/photos/agentﬁn/8721881140/in/
set-72157633702488134/

path


http://www.ﬂickr.com/photos/100566070@N06/9727471316

modular


http://www.ﬂickr.com/photos/pedestriantype/8741556545

modular


http://www.ﬂickr.com/photos/turnislefthome/8525651030/in/
faves-11769275@N00/

popcorn

SKETCHNOTES FTW | Google U | DEC 16, 2013

http://intelleto.com/2013/11/18/sketchnotes-get-traction-nir-eyal/

hybrid


e in
cti c
p ra
tio n
ac

se

r ie s
sto
vic e
r

l l s w ap
e n we’
r up. . .t h
pa i

n ote r:
s ketc h
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l le r:
sto r y:
te
sto r y
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u r ser v
te l l y o
otio n
- em
e
p e r ie n c
ex
r u ct u re
- st
sto r y
magery
-i

min
2.5


up
n is h
fi

ap !
Sw
n ote r:
s ketc h
•1
l le r:
sto r y:
te
sto r y
u re t h e
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c apt
ser v ic e
te l l a
otio n
e sto r y - e m
p e r ie n c
ex
r u ct u re
- st
magery
-i

min
2.5


sh

a re
sh
w&
o
f ro m
le a r n
h e rs
ot


her
u rt
f
io n s
r at
plo
ex

http://www.ted.com/talks/
julian_treasure_5_ways_to_listen_better.html

D ta
TE

7.5
lk }

min


Joi n

t u p:
e mee
th

@s k

e sSF
h n ot
etc
, 2014
Feb 13
Thu,
in SF
nway
@ Ru

rc e s . . .
re s o u
h n ote
s ketc
M o re
.c om /
e ar my
tch n o t
:/ s k e
ttp /
h
rkbook
: The Wo
eriences
,
User Exp elagh Carpendale
ing
Sketch
erg,She
ul Greenb
l Buxton
by Sa
uardt, Bil
arq
Nicolai M

Napkin
ck of the
the Ba
oam
by Dan R


f fe r !
c ia l o
sp e

r the
ike fo
s to M
h ank
t
o de !
un t c
di s c o


s!
nk
ha
T
r u t te r
k ate
@
o. c o m
nte l let
/
tp : / i
t
h

1, 2014
Feb 1


Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]

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