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The New Handshake: Sales Meets Social Media

@barbaragiamanco   #newhandshake   #socialsellxl
About Barb
                            Barbara Giamanco is the co-author of
                            The New Handshake: Sales Meets
                            Social Media and Social Centered
                            Selling President and Social Sales
                            Strategist. An experienced sales and
                            social media consultant, speaker and
                            coach, Barb was recognized by Inside
                            View as one of the Top 25 Influential
                            Leaders in Sales. She has a
                            proven, 30-year track record in
                            generating sales and capped a
                            corporate career at Microsoft, where
                            she led sales teams and coached
                            executives. Throughout her sales
                            career, Barb has sold $1B in products
                            and services.


        © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Let’s Talk About
 A new type of B2B buyer
 Sales needs to “ditch the pitch”
 Using social to drive revenue
 Strategy behind social selling success
 Doing your homework
 Sales engagement strategies




                  © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Buyers complete 80% of the buying
 cycle before interacting with sales.
                                                          —Source: HBR, Gartner




          © Social Centered Selling LLC | connect. collaborate. close!            5/2/2012
 Leverages the social web
 Does their own research
 Owns the buying process
 Is impatient
 Avoids risk
 Expects immediate value



                   Today’s Buyer

                  © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Sales is Often
                                       Disconnected



© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
“Whatever sales approach used
to work doesn’t work anymore.
 Scripts and canned speeches
about features and benefits fall
       on deaf ears. Sales
professionals need to be visible,
    proactively engaged and
            patient.”
 — Axel Schultze, CEO of Xeequa.com




                © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Ditch the pitch!
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Use Social to Connect on a Personal Level




            © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
 Networking
 Business intelligence
 Visibility
 Credibility building
 Leads




                 © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Success Requires…
                                                                       Business
                                                                       Acumen



                                                                                  Social
                                           People
                                                                                  Media
                                            Skills
                                                                                  Savvy



                                                                        Sales
                                                                        Skills




        © Social Centered Selling LLC | connect. collaborate. close!               5/2/2012
And…
 Have a plan
 Define your prospect
 Pick the RIGHT tools
 Implement consistently
 Measure and track




                © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Getting Started
Cultivate a Strong Network




Barb’s Network in November 2011



                © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Are You Compelling?




        © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Can Your Prospect Find You?




         © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Engage with Content




© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Be Visible – Share Updates
 News
 Highlight others
 Your thoughts
 Industry trends
 Promote events
 Share company page




                    © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Demonstrate Expertise




          © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Search People
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Search Companies




        © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Go Deeper




        © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Opportunity




© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
© Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Big News!
                 SunTrust Banks, Inc. : March 09, 2012
      SunTrust Names Anil Cheriyan New Chief Information Officer


 ATLANTA, March 9, 2012/PRNewswire/ -- SunTrust Banks, Inc. (NYSE: STI)
 today announced that Anil Cheriyan has been named the Company's new
Chief Information Officer. He will join SunTrust on April 2, 2012, and report
        to Chairman and Chief Executive Officer William H. Rogers, Jr.
 Mr. Cheriyan succeeds Tim Sullivan, who has served as Chief Information
                    Officer since 2003 and is retiring.




                       © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Agents in Use




         © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Company Watchlist: Daily Summary Alert




            © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Sponsor                          84% of the time an
                                              executive will take a
          Use a credible                    meeting when someone
          sponsor within
          the client’s
                                               from inside their
          organization to                   organization (a credible
          help secure access
                                              sponsor) makes the
                                                 introduction.

Source: Selling to the C-Suite


                                 © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Referral

     A referral from outside
     the company will yield                                                         Use a referral
                                                                                    (someone outside
     a meeting 44% of the                                                           the client’s
                                                                                    organization),
              time.                                                                 such as a
                                                                                    consultant,
                                                                                    business associate
                                                                                    or friend
Source: Selling to the C-Suite



                                 © Social Centered Selling LLC | connect. collaborate. close!            5/2/2012
Before Engaging…Do Your Homework!




         © Social Centered Selling LLC | connect. collaborate. close!   5/2/2012
Summing it all Up


  Plan
             Participate

                              Prosper

The Game Has Changed…Adapt!
Are you ready to move the
conversation forward?
Contact us at (404) 949-0199
Social Centered Selling LLC
3500 Lenox Road, Suite 1500
Atlanta, GA 30326


Barbara Giamanco, President and Social Sales Strategist
www.linkedin.com/in/barbaragiamanco
www.twitter.com/barbaragiamanco
www.twitter.com/salessmarts


Kent Gregoire, Chief Executive and Sales Strategist
www.linkedin.com/in/kentgregoire
www.twitter.com/kentgregoire

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The New Handshake: Sales Meets Social Media

  • 1. The New Handshake: Sales Meets Social Media @barbaragiamanco #newhandshake #socialsellxl
  • 2. About Barb Barbara Giamanco is the co-author of The New Handshake: Sales Meets Social Media and Social Centered Selling President and Social Sales Strategist. An experienced sales and social media consultant, speaker and coach, Barb was recognized by Inside View as one of the Top 25 Influential Leaders in Sales. She has a proven, 30-year track record in generating sales and capped a corporate career at Microsoft, where she led sales teams and coached executives. Throughout her sales career, Barb has sold $1B in products and services. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 3. Let’s Talk About  A new type of B2B buyer  Sales needs to “ditch the pitch”  Using social to drive revenue  Strategy behind social selling success  Doing your homework  Sales engagement strategies © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 4. Buyers complete 80% of the buying cycle before interacting with sales. —Source: HBR, Gartner © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 5.  Leverages the social web  Does their own research  Owns the buying process  Is impatient  Avoids risk  Expects immediate value Today’s Buyer © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 6. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 7. Sales is Often Disconnected © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 8. “Whatever sales approach used to work doesn’t work anymore. Scripts and canned speeches about features and benefits fall on deaf ears. Sales professionals need to be visible, proactively engaged and patient.” — Axel Schultze, CEO of Xeequa.com © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 9. Ditch the pitch! © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 10. Use Social to Connect on a Personal Level © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 11.  Networking  Business intelligence  Visibility  Credibility building  Leads © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 12. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 13. Success Requires… Business Acumen Social People Media Skills Savvy Sales Skills © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 14. And…  Have a plan  Define your prospect  Pick the RIGHT tools  Implement consistently  Measure and track © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 16. Cultivate a Strong Network Barb’s Network in November 2011 © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 17. Are You Compelling? © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 18. Can Your Prospect Find You? © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 19. Engage with Content © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 20. Be Visible – Share Updates  News  Highlight others  Your thoughts  Industry trends  Promote events  Share company page © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 21. Demonstrate Expertise © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 22. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 23. Search People © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 24. Search Companies © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 25. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 26. Go Deeper © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 27. Opportunity © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 28. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 29. Big News! SunTrust Banks, Inc. : March 09, 2012 SunTrust Names Anil Cheriyan New Chief Information Officer ATLANTA, March 9, 2012/PRNewswire/ -- SunTrust Banks, Inc. (NYSE: STI) today announced that Anil Cheriyan has been named the Company's new Chief Information Officer. He will join SunTrust on April 2, 2012, and report to Chairman and Chief Executive Officer William H. Rogers, Jr. Mr. Cheriyan succeeds Tim Sullivan, who has served as Chief Information Officer since 2003 and is retiring. © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 30. Agents in Use © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 31. Company Watchlist: Daily Summary Alert © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 32.
  • 33. Sponsor 84% of the time an executive will take a Use a credible meeting when someone sponsor within the client’s from inside their organization to organization (a credible help secure access sponsor) makes the introduction. Source: Selling to the C-Suite © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 34. Referral A referral from outside the company will yield Use a referral (someone outside a meeting 44% of the the client’s organization), time. such as a consultant, business associate or friend Source: Selling to the C-Suite © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 35. Before Engaging…Do Your Homework! © Social Centered Selling LLC | connect. collaborate. close! 5/2/2012
  • 36. Summing it all Up Plan Participate Prosper The Game Has Changed…Adapt!
  • 37. Are you ready to move the conversation forward? Contact us at (404) 949-0199 Social Centered Selling LLC 3500 Lenox Road, Suite 1500 Atlanta, GA 30326 Barbara Giamanco, President and Social Sales Strategist www.linkedin.com/in/barbaragiamanco www.twitter.com/barbaragiamanco www.twitter.com/salessmarts Kent Gregoire, Chief Executive and Sales Strategist www.linkedin.com/in/kentgregoire www.twitter.com/kentgregoire

Editor's Notes

  1. 59% engaged with a peer who had addressed the challenge48% followed industry conversations on the topic37% posted questions on social networking sites looking for suggestions/feedback20% connected directly with potential solution providers via social networking channelsSource: DemandGen