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Salesforce ppt v07122013
- 2. Cloud Computing Access applications, or apps, over the Internet as utilities, rather than as pieces of software running on your desktop. This model is already quite common for consumer apps like email and photo sharing, and for certain business applications, like customer relationship management (CRM).
- 3. CRM Model for managing a company’s interactions with current and future customers. Use technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Marketing track and measure campaigns over multiple channels, such as email, search, social media, telephone and direct mail.
- 4. MVC Architecture MVC-Model,View,Controller Model-What schema and data does salesforce uses to represent the system completely.sObjects are the model as every entity in salesforce is mapped to some sObject. View-How the schema and data is represented. Visualforce is used to present the data to users. Controller-How the interface actions. Controllers are used to perform the actions whenever users interact with visual force. Contd.
- 6. Service Cloud Built on the Salesforce1 Platform Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers. Contd.
- 7. Sales Cloud Built on the Salesforce1 Platform Connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information.
- 8. Force.com Salesforce.com's platform for building and running business applications in the cloud. There are no servers or software to buy or manage, you can focus solely on building apps. Apps run on a secure, proven service that scales, tunes, and backs up data automatically.
- 9. Why use Force.com Proven Agile Social Mobile
- 10. Force.com Platform Apps Include Tabs, Forms, and Links
- 11. Technologies behind Force.com Platform Multitenant architecture Metadata-driven development model API Access Apex Visualforce Mobile Access AppExchange directory