FOR MORE INFORMATION: http://bit.ly/1A6AurL YOU WILL LEARN: •The characteristics of the four behavioural styles so you can understand the needs of your employees and know how to work with and bring out the best in each one •How to practice effective communication skills when training, managing and coaching employees •How to develop strategies for motivating employees to be more engaged and productive, and manage poor performance •Understand how the principles of emotional intelligence work within a team environment WHAT’S INCLUDED? •Four 50 minute live, practical sessions with your instructor and attendees •The full technical eBook manual for “People Management Skills for Technical Professionals” which includes course slides, cases studies, calculations and practical exercises •Four hours of additional in-depth video sessions covering many additional areas – yours to keep and watch at your convenience

1. People Management Skills for Technical
Professionals
4 hour live, practical online course
Wednesday, 22nd
April, 2015
10.00AM-2.00PM GMT
YOU WILL LEARN:
 The characteristics of the four behavioural styles so you can understand the needs of your employees and
know how to work with and bring out the best in each one
 How to practice effective communication skills when training, managing and coaching employees
 How to develop strategies for motivating employees to be more engaged and productive, and manage poor
performance
 Understand how the principles of emotional intelligence work within a team environment
WHAT’S INCLUDED?
 Four 50 minute live, practical sessions with your instructor and attendees
 The full technical eBook manual for “People Management Skills for Technical Professionals” which includes
course slides, cases studies, calculations and practical exercises
 Four hours of additional in-depth video sessions covering many additional areas – yours to keep and watch at
your convenience
TOTAL COST: Only £185 per person!
SPECIAL OFFER TO YOU:
Register by March 25
th
and you will receive two eBooks each with hundreds of pages of engineering
and management knowledge:
 From Engineer to Leader
 Leading Your Engineering Team to Top Performance
Total value to you = £47

2. THE COURSE
As a skilled professional in today's ever-changing business world, you face many challenges. You must continually
evolve your skills to face the demands of your profession.
This is a dynamic and practical program aimed at energising managers into radically improving their skills and the
performance of their teams. This live, Online course uses highly interactive exercises, and case studies in a way that
challenges professional managers to explore new strategies and develop new skills to solve typical management
problems.
ONLINE COURSE PRESENTER
John Piperides
BE Electrical
John is a professional electrical engineer with over 25 years experience in industrial
maintenance, production, management, sales and improvement. He has held management
positions in several manufacturing and sales companies. His diverse responsibilities have
included contract negotiation, authoring and responsibility of departmental budgets, daily
management of over 20 reports, practice of cGMP, auditing in a pharmaceutical plant, and
system administration and programming of diverse IT and embedded systems. He has been
directly involved with industries including building management, pest control, mining, power
utilities, food, pharmaceutical, steel, building products, sugar, paper and pulp, rail and
airports.
John has completed many years of further education including developing, writing and delivering many work based courses and
seminars. He has spent 10 years as a part time teacher at TAFE in electrical engineering, and 15 years delivering structured courses
in thermography, power quality, instrument safety, motor drive theory, PLC, SCADA, and pest inspection.
WHO SHOULD ATTEND?
Any and all individuals who want to hone their leadership and management skills regardless of experience or
seniority.
PRE-REQUISITES:
No previous knowledge, experience or qualifications are required to undertake this course. People
management skills are transferrable and invaluable; therefore, all those willing to improve their skillset are
encouraged to register.

3. CONTENT SUMMARY
INTRODUCTION
This is an intensive four (4) hour presentation; we will be emphasising sections marked in BOLD below. Full
recordings will be provided for the lower intensity sessions (another four hours of video as detailed below) to
review after the course.
LIVE SESSIONS
SESSION ONE
DELEGATION AND EMPOWERMENT
 Delegation excuses
 How to delegate effectively
 Lessons in empowerment
 Effective control
Additional video session covered in-depth for review at anytime:
 STRATEGIC GOALS AND OBJECTIVES
o Group goal objectives
o Managing group goals
o Goal setting guidelines
o Monitoring and improving objectives
o Performance measurement
SESSION TWO
TAMING CONFLICT
 Understanding conflict
 Developing trust
 Recognising behaviour patterns
 Effective probing
 Conflict modes
 Psyche management
 Fighting perceptions to win
Additional video session covered in-depth for review at anytime:
 THE FOUR BEHAVIOURAL STYLES
o Dimensions of behaviour
o Style profiles
o Enhancing team relationships

4. SESSION THREE
EMOTIONAL INTELLIGENCE
 What is EQ and why does it matter?
 The emotional competencies model
 The domains of EQ
 The value of EQ
 Learning how to apply EQ in the workplace
 EQ and leadership
Additional video session covered in-depth for review at anytime:
 EFFECTIVE COMMUNICATION
o The communication process
o Barriers to communication
o Non-verbal communication
o Assertiveness
o Keys to active listening
o Planning for constructive feedback
o Effective feedback
o A short case example of effective communication
PERFORMANCE MANAGEMENT
 Principles of poor performance
 Guidelines for managers
 Recommendations of application
 Employment essentials
Additional video session covered in-depth for review at anytime:
 TEAM MOTIVATION
o Motivation and your team
o Motivating factors
o How to improve motivation
o Manager’s role in motivating
SESSION FOUR
PROACTIVE TIME PLANNING
 Establishing priorities
 Decision making
 Avoiding time wasters
 Eliminating procrastination
 Time planning
SUMMARY, OPEN FORUM
CLOSING
Registration form on next page!

5. REGISTRATION FORM – People Management Skills for Technical Professionals
4 hour live, practical online course