In this presentation we’re focusing on taking the element of chance out of profitable project delivery. We’re going to look at five ways of ensuring that you never miss details when it comes to billing and that your invoicing is always accurate and on time. We’ll look at monitoring budgets and building in an automated system of alerts that grab your attention if anything ever looks like it’s going off track. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery. Whatever field you work in this webinar will give you some ideas on how professional service delivery can benefit from failsafe systems that support the efforts of your fee earners and drive more profitable outcomes for your company. The first thing to say is that while on-time, on-budget delivery is always the goal for a professional services organisation, it can bring problems. That might sound like a contradiction but it’s probably a situation you have encountered – what happens is: the project reaches completion, final billing is done and the job file closed. Then, some time after, costs that hadn’t been taken into account start to emerge. No matter how such late costs are handled they’re going to be a problem. You either have to absorb the costs into the job – eroding your profitability; or you have to advise your client that more costs are coming in – that means that you didn’t actually deliver on-budget. It also means you have a less-than-entirely-delighted client. Today we’re looking at how hyper-efficient project management makes sure you avoid the problems of delayed costs by managing every detail of every project proactively. Comprehensive planning and effective, proactive management is only really possible when project managers have constantly up-to-date visibility of every aspect of the project.

1. PAGE 1 • PRESENTATION TITLE
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
Improving project profitability by
assuring on-time, quality delivery

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Hyper-Efficient Project Management
Ensure On Time, On Budget Delivery
 Avoid delayed costs and overdue expenses
 Proactively manage every detail of every project
 Ensure full visibility into the status of each project
 Ensure flexibility
 Respond when events deviate from plan
 Avoid “Happy Accidents or “Pleasant Surprises”
 Rely on Assurances and Certainties

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Manage the Unexpected
Build the Right Foundations
 Comprehensive plan and budget
 Implement the right management
tools and processes
 Take account of the human element
 Elevate the importance of delivery
 Plan for eventualities and change
 Provide the visibility and agility to
respond
 Avoid issues escalating
 Safeguard profitability

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Adopt the Competitive Option
4% of leaders have real-time visibility into the
status of all processes from quote to cash
compared to 32% of followers.”
If a project is headed south, companies with
attentive monitoring will know right away and,
most importantly, before it is too late to take
action.”
Aberdeen Group – Project Management in Professional Services:
Managing People for Profits (July 2012)

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Adopt the Competitive Option
Running a knowledge and skill-intensive business like
Professional Services with disconnected applications,
spreadsheets and email is no longer a competitive option.
Efficient execution of core business processes demands
visibility, transparency and control.”
Time, cost, engagement progress and quality are critical
elements which must be tracked throughout the client
lifecycle.”
SPI Research
The New Growth Engine: Sales and Service Alignment (May 2011)

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Visibility: The Prerequisite of Efficient Project
Management
• Understand the status of each project
• Measure the progress of each task or deliverable
• Keep all team members and stakeholders informed in real time
Check
• Measure the impact of change
• Keep task progress and completions up to date
• Input and review regular project status reports
Verify
• Ensure each team member is aware of their contribution to the
success of the project
• Utilise PSA Software to deliver visibility and ease admin
Delegate
• Ensure all project team members have a single version of the truth
• Connect all team members and project stakeholders through a
single solution
Coordinate
• Ensure on time, on budget, quality delivery
• Drive increased customer satisfaction
• Celebrate successful, profitable project delivery
Celebrate

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Agility: The Prerequisite of Responsive Project
Management
Be Responsive
Anytime, Anyplace, Anywhere
 Find a better way
 Keep up the pace
 Drive rapid responses
 Satisfy more customers
more often
 Embrace admin as a core driver
 Focus on success factors

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Project Success in Professional
Services
On Time
The top pressure [faced by project managers] is customers frequently changing their
minds mid project (41%). Professional services project managers can end up wasting time
and, most importantly, scarce resources to meet vacillating customer demands.
Aberdeen Group – Project Management in Professional Services
77%= Industry average
89%
On Budget
86%= Industry average
94%

9. PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Improve Project Profitability
Deliver best. Better
 Improve Planning - Track every detail to empower vision
 Collaborate Effectively - Provide a single version of the truth
 Measure Progress - Set alerts to maintain momentum
 Control Costs - Monitor budgets and cope with change
 Eliminate Errors - Ensure smarter billing practices

10. PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Track Every Detail
Knowledge is Power
 Avoid errors and late billing
 Drive process efficiencies
 Write out write-offs
 Ensure access to the latest
information

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Provide a Single Version of the Truth
Work Together
 Avoid time consuming second
checking
 Instil confidence in the current
status view
 From boardroom to frontline
 Role-specific interfaces
 Complete portfolio

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Set Alerts to Maintain Momentum
Keep Everything on the Radar
 Incorporate standard risks
 Set thresholds addressing
profitability
 Stay aware of all exceptions
 Realign delivery commitments
as necessary
 Manage client expectations

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Monitor Budgets and Cope with Change
Knowing is Achieving
 Capture costs, drive efficient billing
 Avoid bill-shock
 Maximise additional billing
opportunities
 Enrich client relationships
 Look good, feel good

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Ensure Smarter Billing – Keep On Top
Drive Positive Outcomes
 More accurate – ensure invoices are
accurate and up to date
 More timely – utilise standard billing
processes to invoice correctly and
on-time
 More detail – eliminate billing
errors through accurate time and
expense capture
 More transparency – ensure no cost or
billing milestone gets overlooked
 More is more – smarter billing ensures stronger
customer relationships and on-going profitability

15. PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Role of Technology
Empower the Business
• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project
management system saves
money, improves efficiency
and increases profitability
• Software supports your core skills
Visibility Insight
Control Accuracy

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing
Profitability

17. PAGE 17 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – The Centre of Excellence
Improving Business Performance by
Assuring Project Profitability
 Tight project control means never having to say you’re sorry
 Track every detail to empower vision
 Provide a single source of the truth
 Set alerts to maintain momentum
 Monitor budgets and respond to change
 Ensure smarter billing to drive cash flow

18. PAGE 18 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting whitepapers, Webinars,
PSO Insight blog and FREE trial of KeyedIn Projects
Visit: www.keyedinpso.com

19. PAGE 19 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and
deployment effort
• Delivery is backed by
impressive Service Level
Agreements
• Interfaces with ERP, CRM or
financial/accounting software

20. PAGE 20 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: ondemand@keyedin.com
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects