Since so much of your organizational success depends on finding the right people for your customer support team, we’ve picked out the top qualities that you need to find in your next CSR.

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Franchisees are always looking for AWESOME
Customer Service Reps to help build their small
business. If you need to hire a great CSR, here
are some of the best qualities to look for…

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Look for candidates with a strong enthusiasm for
the job and a passion for helping customers.
{ }“Describe a situation where you received really great
customer support. What made this experience stand out?”

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Critical thinking and problem solving skills are a
must-have for any top-notch CSR.
{ }“How do you respond when you don’t know the
answer to a question?”

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A CSR must be ready to handle stress and
adversity on a daily basis – so it’s important to a
thick skin and develop nerves of steel.
{ }“How do you respond to criticism from customers?”

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“Always do the right thing” is the motto to live
by so that your CSR can inspire trust and build
goodwill with your customers.
{ }“How do you build trust with your customers?”

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A positive attitude can get you through a lot of
bad days, especially as a CSR.
{ }“Customers can be critical at times.
How do you stay positive?”

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Patience is THE virtue for any great CSR. The best
ones know how to stay calm, cool, and collected
in any situation.
{ }“What do you do in your free time to relax?”

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Hyrell provides a powerful hiring management solution for franchise operations of
various sizes and industries. The Hyrell cloud-based system helps franchisees find,
qualify, engage, and hire the best applicants possible.
For More Information on Franchise Hiring Visit: