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10 Big Data Insights for HR and Training

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Big data is not just for the IT department. What are some of the insights we can gather from big data that will affect how you plan your HR and learning strategy? How do you set up your learning …

Big data is not just for the IT department. What are some of the insights we can gather from big data that will affect how you plan your HR and learning strategy? How do you set up your learning initiatives to contribute to additional insights on performance in your organization? Join a conversation with award-winning authors and learning thought leaders Karie Willyerd and Heather Maitre as they explore specific ideas on how to use big data today.

Dr. Karie Willyerd is the vice president of learning and social adoption at SuccessFactors. As the former CLO of Sun Microsystems, she and her team won more than 35 awards. She is the co-author of "The 2020 Workplace: How Innovative Companies Attract, Develop and Keep Tomorrow's Employees Today."

Heather Maitre is the CEO of Global Insights, a learning strategy firm. She is the former award-winning head of learning technology and performance measurement at KPMG.

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  • 1. #CLOwebinar Speaker: Karie Willyerd Vice President of Learning and Social Adoption SuccessFactors Heather Maitre CEO Global Insights Moderator: Kellye Whitney Associate Editorial Director Chief Learning Officer magazine 10 Big Data Insights for HR and Training
  • 2. #CLOwebinar Tools You Can Use Audio Control – A dial in number will not be provided. – The audio will come through your computer speakers or headphones. – Check the internal volume on your computer, external speakers or headsets.
  • 3. #CLOwebinar Question & Answer – Click the question icon on the floating toolbar in the bottom right corner. – Type your question in the space at the bottom. – Click “Send.” Tools You Can Use
  • 4. #CLOwebinar Tools You Can Use • Polling – Polling question will appear in the “Polling” panel. – Select your response and click on “Submit.”
  • 5. #CLOwebinar Frequently Asked Questions 1. May I receive a copy of the slides? YES! You will receive a link to today’s recording, along with a link to download the slides shortly after the presentation concludes. 2. May I review the webinar recording at a later time? YES! You may log in again. A link that will be provided in an email after the event to review the presentation on- demand.
  • 6. #CLOwebinar Kellye Whitney Associate Editorial Director Chief Learning Officer magazine 10 Big Data Insights for HR and Training
  • 7. #CLOwebinar Karie Willyerd Vice President of Learning and Social Adoption SuccessFactors 10 Big Data Insights for HR and Training Heather Maitre CEO Global Insights
  • 8. Ten Big Data Insights for HR & Training Dr. Karie Willyerd SVP Learning & Social Adoption SuccessFactors Heather Maitre Founding Partner Global Insights
  • 9. 9 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. What is Big Data? “Big data is a collection of data from traditional and digital sources inside and outside your company that represents a source for ongoing discovery and analysis.” Forbes
  • 10. 10 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Data Is Pulled From Many Sources
  • 11. 11 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Five Ways Big Data Can Add Value Overall 1. Transparency 2. Improvement opportunities 3. Segmentation 4. Decision making 5. New products & services Source: Mckinsey; http://www.mckinsey.com/insights/business_technology/big_data_the_next_frontier_for_innovation
  • 12. 12 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Where Are You?
  • 13. 13 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Bersin Analytics Maturity Model
  • 14. 14 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Why Big Data Is Important to HR & Learning
  • 15. 15 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Evaluation vs Big Data: The Size of the Question
  • 16. “All people decisions at Google are based on data and analytics.” Laszlo Bock, Google
  • 17. Ten Insights to Consider for HR & Learning
  • 18. 18 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 1. Where Should We Be Placing People? • Where is growth? • Skills needed? • Graduation trends? • Salaries? • Attrition?
  • 19. 19 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 2. How Can I Source Better? • Social networks? • Skills profiles? • Endorsements? • Passive candidates?
  • 20. 20 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 3. Can We Match Mentors to Proteges? • Gaps match strengths? • Socially compatible? • Near peer?
  • 21. 21 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 4. Who Is Going to Succeed? (And How Can We Help?) • Early markers like pipeline? • Onboarding? • Manager meetings?
  • 22. 22 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 5. What Courses Affect Performance the Most? 1. General or job specific? 2. When? 3. Different effects? 4. Change over time?
  • 23. 23 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 6. How Should I Distribute My Promotion Budget? 1. High vs. low tenure 2. High potentials? 3. Attrition effect?
  • 24. 24 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 7. What Manager Behaviors Predict Retention? • What would Google do? • Fewer items? • Predictive traits unique to our organization? • Business impact?
  • 25. 25 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 8. Can We Predict Employee Sentiment? • Social networks? • Exit analysis? • Increased fraud risk?
  • 26. 26 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 9. How Do I Benchmark? • Embedded in software? • Incorporated in analysis strategies? • Both internal and external?
  • 27. 27 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. 10. How Do We Hire & Keep High Potentials? • Best mix of potential? • Identify prior to hire? • Alerts on failure to thrive? • Identification accuracy over time?
  • 28. 28 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. How Do I Get Started With Big Data? 1. Link to strategy 2. Devote some headcount to planning and analytics 3. Determine the state of technology at your company 4. Get some good tools 5. Find the pockets 6. Hire a data scientist 7. Be curious and ask interesting questions
  • 29. 29 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. The First Step: Strategy • What is your HR or learning strategy? • How often do you adjust it? • Do you have a talent strategy? How does it affect what you report? How you plan your budgets? • What big data insights will yield the most results for your company?
  • 30. 30 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Strategic Talent and Learning Workshops • Big Data & HR • Strategy & Roadmapping • The 2020 Workplace Budget Constrained? Do It Yourself! heather@globalinsightsllc.com kwillyerd@successfactors.com
  • 31. 31 SuccessFactors Proprietary and Confidential © 2014 SuccessFactors, An SAP Company. All rights reserved. Thank You Karie Willyerd kwillyerd@successfactors.com Heather Maitre heather@globalinsightsllc.com
  • 32. #CLOwebinar • Please take this time to submit your Questions.
  • 33. #CLOwebinar Join our next Webinar! Heather Maitre - CEO Global Insights Tuesday May 27th , 2014 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at www.clomedia.com/webinars

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