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Agile at Large Scale

A Return on Experience from a Large Project

1
© OCTO 2012
Who we are

Mathieu Despriée

–

Senior Architect

–

Project Director,
Lean & Agile practice leader

@mdeocto

Hervé Lourdin
@HerveLourdin

2
© OCTO 2012
Hypothesis

You are not new with Agile
You know what mean:
User Story
Story Point
TDD
Continuous Integration
Retrospective

You know SCRUM

3
© OCTO 2012
We will focus on differences
we noticed at large scale

4
© OCTO 2012
Project context
Wish to create a new innovative product
New Technologies, New Architecture
Touch screen for front office
Web for the back office

Strategic project for the company
9500 customers
5 M of sales transactions per day targeted

Chosen Methodology: SCRUM

5
© OCTO 2012
After 6 months of development
This 1st agile experiment at large scale burns lot of project
management resources
The 7 distributed teams have difficulties to integrate their
respective developments
UA phases are painful because of unstable software
A first major version is awaited by the market 6 months later

6
© OCTO 2012
Agenda

Create The Flow
Quality At Large Scale
Adapt Yourself To The Flow
Steering The Flow
Improve
7
© OCTO 2012
1
CREATE THE FLOW
8
© OCTO 2012
CREATE THE FLOW

Visualize The Flow
Rituals At Large Scale
Cadence

9
© OCTO 2012
CREATE THE FLOW

Visualize The Flow
Rituals At Large Scale
Cadence

10
© OCTO 2012
TODO

11
© OCTO 2012

WIP

DONE
At large scale, the Value
Stream must be detailed

Upstream & Downstream of the
development phase
12
© OCTO 2012
…with an electronic version for geo-distributed teams

13
© OCTO 2012
CREATE THE FLOW

Visualize The Flow
Rituals At Large Scale
Cadence

14
© OCTO 2012
Team ambassadors

Team Lead Tech Lead

15
© OCTO 2012

Dev.

Tester

Methodological
Coach

Ops
Team
Leaders

Test
Leader

Ops
Leader

Problems
Only

16
© OCTO 2012

Support
Leader

CTO
Multi-site demo
France
3 teams

Moldavia
3 teams

Romania
1 team

Vietnam
2 teams

Skype

17
© OCTO 2012

Mikogo
CREATE THE FLOW

Visualize The Flow
Rituals At Large Scale
Cadence

18
© OCTO 2012
Iteration Cost Model
Costs
Coordination & Steering

Transaction
Cost

Iteration beginning
*Source : David Anderson

19
© OCTO 2012

Value Added Work

Transaction
Cost

Iteration end

Time
Iteration Cost Model
Costs

Coordination & Steering

Transaction
Cost

Value Added Work

*Source : David Anderson

20
© OCTO 2012

Transaction
Cost

1
week

1
week

Iteration beginning

~6 FTE

TOTAL : 4 to 5 weeks

Iteration end

Time
The Lack Of

FEED
BACK
21
© OCTO 2012
On The Project
Costs

Coordination & Steering

Transaction
Cost

1
week

Iteration beginning
*Source : David Anderson

22
© OCTO 2012

Value Added Work

Failure Load

TOTAL : 4 to 5 weeks

~6 FTE

Transaction
Cost

1
week

Iteration end

Time
Objective : 2 weeks
Costs

Coordination & Steering

Value Added Work

1
day

Iteration beginning
*Source : David Anderson

23
© OCTO 2012

Failure Load

~6 FTE

Transaction
Cost

1
week

Iteration end

Time
Agenda

Create The Flow
Quality At Large Scale
Adapt Yourself To The Flow
Steering The Flow
Improve
24
© OCTO 2012
2
QUALITY AT LARGE SCALE
25
© OCTO 2012
Only one Continuous Integration
Site 2

45 Developers

Site 1

Site 3

100 commits/day
on Trunk
SVN

Build + Unit Tests
every 3 min
Continuous
Integration
Jenkins/Maven

26
© OCTO 2012
You Gonna Have To Test All That !

27
© OCTO 2012
Specifying with Acceptance Tests
sd

28
© OCTO 2012
Specifying with Acceptance Tests

29
© OCTO 2012

29
STOP THE LINE

30
© OCTO 2012
Software Factory
Developers
Site 2
Site 1

Site 3

SVN

Business
Analysts

Green Pepper

Continuous
Integration
Jenkins/Maven

31
© OCTO 2012
32
© OCTO 2012
You Build it?
You Fix it!

33
© OCTO 2012
2 weeks !!
Costs

Coordination & Steering

Value Added Work

1
day

0,5
day

Failure Load
Iteration beginning

34
© OCTO 2012

2 weeks

Iteration end

Time
Agenda

Create The Flow
Quality At Large Scale
Adapt Yourself To The Flow
Steering The Flow
Improve
35
© OCTO 2012
3
36
© OCTO 2012

ADAPT YOURSELF
TO THE FLOW
BETTER TO

PUMP EVEN IF NOTHING HAPPENS

THAN TO RISK SOMETHING WORSE HAPPENING
BY NOT PUMPING
37
© OCTO 2012
Sprint Planning
Costs
Coordination & Steering
Value Added Work

1
day

0,5
day

Failure Load
Iteration beginning

38
© OCTO 2012

Iteration end

Time
39
© OCTO 2012
Sprint planning
Costs
Coordination & Steering
Value Added Work

Iteration beginning

40
© OCTO 2012

Iteration end

Time
Migrating to “Pure” Flow : Gains

More adaptability for the PO: continuous planning
Teams estimate “on the fly”
It is not necessary to calculate “how much we can do for this
iteration”
Stories can’t be “half done” anymore

41
© OCTO 2012
Migrating to “Pure” Flow : Warnings

No more sprint planning does not mean no rituals anymore:
Demo are still needed and,
Retrospectives are mandatory!

No iterative planning anymore but you need to check
continuously the buffers

42
© OCTO 2012
Product
Backlog

Requirement
(using tests)

Validation on
the fly

Acceptance

Dev

BUFFER

BUFFER

BUFFER

DONE
& in PROD

Infra gtw
(perf, sécu…)

CHECK POTENTIAL FLOW DISRUPTIONS

43
© OCTO 2012
Migrating to “Pure” Flow : Warnings

« With Great Power, comes Great
Responsibility »
Benjamin « Ben » Parker

P.O. must be constantly available to support teams on:
Planning
Business / Functional questions

44
© OCTO 2012
Component Teams

45
© OCTO 2012
Component Teams
Team A

Component A
Front Office

Team B

Component B
Exchanges

Team C

FEATURE 1

Component C
Back Office

Team D

Component D
Batches

FEATURE 2
FEATURE 3
FEATURE 4
FEATURE 5
FEATURE 6
FEATURE 7
FEATURE 8
FEATURE 9
FEATURE 10

46
© OCTO 2012
Component Teams
Team A

Component A
Front Office

Team B

Component B
Exchanges

Team C

FEATURE 1

Component C
Back Office

Team D

Component D
Batchs

FEATURE 2
FEATURE 3
FEATURE 4
FEATURE 5
FEATURE 6
FEATURE 7
FEATURE 8
FEATURE 9
FEATURE 10

47
© OCTO 2012
Component Teams
Team A

Component A
Front Office

Team B

Component B
Exchanges

Team C

FEATURE 1

Component C
Back Office

Team D

Component D
Batchs

FEATURE 2
FEATURE 3
FEATURE 4
FEATURE 5
FEATURE 6
FEATURE 7
FEATURE 8
FEATURE 9
FEATURE 10

48
© OCTO 2012
Feature Teams
FEATURE 1
FEATURE 4

Tobacco
Team

Component A

Demat.
Team

Component B

Press
Team

Component C

Telecom
Team

Component D

FEATURE 5

FEATURE 3
FEATURE 6
FEATURE 8
FEATURE 9

FEATURE 2
FEATURE 7

49
© OCTO 2012
Cross-Techno Team
Developers

Team Leader

50
© OCTO 2012

Tester
Feature Teams: Gains

Create expertise on business and Give autonomy:
Team / Team members should be able to take decision by
themselves
Teams can live at their own pace if required by their backlog
priorization

51
© OCTO 2012

51
Feature Team

As a counterpart…

52
© OCTO 2012

52
Feature Teams
FEATURE 1
FEATURE 4

Tobacco
Team

Component A

Demat.
Team

Component B

Press
Team

Component C

Telecom
Team

Component D

FEATURE 5

FEATURE 3
FEATURE 6
FEATURE 8
FEATURE 9

FEATURE 2
FEATURE 7

53
© OCTO 2012
Communities of Practice

54
© OCTO 2012
Community of Practice

A necessary counterbalance to feature-teams

The practice leader is a senior developer, who :
is in charge of the component architecture
makes sure that software is built the correct way
facilitates the sharing of practices

55
© OCTO 2012
The Standard

“Standard is the best-known practice, in the project team at the
present day, to realise a certain type of task”

56
© OCTO 2012
Hands On

57
© OCTO 2012
Collaborative Design

58
© OCTO 2012
Today’s organisation
Facilitation & methodology
PRACTICE LEADERS
Release management

FEATURE-TEAMS LEADERS

.NET

59
© OCTO 2012

Business
Area A

Business
Area B

Business
Area C

Java

Tests
Agenda

Create The Flow
Quality At Large Scale
Adapt Yourself To The Flow
Steering The Flow
Improve
60
© OCTO 2012
4
STEERING THE FLOW
61
© OCTO 2012
The Story Map, our Roadmap

62
© OCTO 2012
Story Points

63
© OCTO 2012
Story Points

64
© OCTO 2012
65
© OCTO 2012
idea from Jeff Patton

66

© OCTO 2012
Cumulative Flow Diagram (CFD)
250

200
INPUT QUEUE

number of items

STUDY DEV - WIP
STUDY DEV - DONE

150

VALIDATION - TODO
VALIDATION - WIP

Lead Time < 2 weeks

DONE - WAIT JAVA
DONE - WIP JAVA

100

In Process : 15 User Stories

DONE - IN CI
DONE - DONE

Lead Time = 6 weeks

CANCELLED

50

67
© OCTO 2012

29/10…

27/10…

25/10…

21/10…

20/10…

18/10…

14/10…

12/10…

08/10…

06/10…

04/10…

30/09…

28/09…

time

24/09…

22/09…

20/09…

16/09…

14/09…

10/09…

08/09…

06/09…

02/09…

31/08…

27/08…

25/08…

23/08…

19/08…

17/08…

13/08…

11/08…

0

09/08…

In Process : 30 User Stories
Lead Time Distribution
13

Average = 11
σ = 12
n = 106

12
11
10

Occurences

9
8
7
6
5
4
3
2
1
0
1

2

3

4

5

6

7

8

9

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
days

S

68
© OCTO 2012

M

L

XL
Features (50%)

Improvements (30%)

69

© OCTO 2012
http://www.windhamsportspages.com/images/highschool/swimming/2008/122708/boy
s/DSC_0779.gif

Defects (20%)
Metrics as of today
Delivery:
Every month: one major release
Every week: one minor release

Lead-time:
DEV

M

4 weeks

Q/A

PROD

4 to 6 weeks

10 WEEKS
DEV

L

6 to 8 weeks

6 weeks

14 WEEKS

70
© OCTO 2012

PROD

Q/A
Agenda

Create The Flow
Quality At Large Scale
Adapt Yourself To The Flow
Steering The Flow
Improve
71
© OCTO 2012
5
IMPROVE
72
© OCTO 2012
Continuous Improvement

Improve your tools
Manage problems

73
© OCTO 2012
Continuous Improvement

Improve your tools
Manage problems

74
© OCTO 2012
75
© OCTO 2012
DevOps Collaboration
Share your toys !

76
© OCTO 2012

76
Software Factory
•

A totally automated build and
deployment pipeline

•

Deployment to server and
terminals in one single
click, whatever the target
environment

•

More than 100 deployment to
production in 18 months

Site 2
Site 1

Site 3

SVN

Business
Analysts

Green
Pepper

Jenkins

Dev

Q/A

Ops

77
© OCTO 2012

Automated
deployment
(chef)

PROD
Technical and Business Metrics as Feedback Loop
Business Transactions

€

Load

78
© OCTO 2012

Customer Creations

Mbps

Connected clients
Continuous Improvement

Improve your tools
Manage problems

79
© OCTO 2012
Don’t shoot the messenger !

80
© OCTO 2012
Establish a trust culture

81
© OCTO 2012
Retrospective

82
© OCTO 2012
YOU SAY IT ?
YOU OWN IT !

83
© OCTO 2012
Team Leaders meeting
Every week
with CTO, team leaders, tech leaders, ops …

Not a planning meeting
Open Agenda: We share things that matter
Problems
Needs
Risks
Information
etc…

And … improvement ideas!

84
© OCTO 2012
!
CONCLUSIONS
85
© OCTO 2012
Status after 18 months (more than 40 iterations !)
2500 customers on production systems, with a growth of 400
new per month
Teams assimilated business and technical knowledge, and
methodology

Deployment rythm is sustained, deadlines are met
A collaboration hand in hand Dev and Ops
An actual collaboration between marketing team, and technical
teams
People saying they wouldn’t go back

86
© OCTO 2012
Key factors of success

Get control over the value production flow

Give autonomy and responsabilities to people
High trust culture

Continuous Improvement
There’s no magical Agile recipe : you’ll have to adapt yourself
continuously

87
© OCTO 2012
?
QUESTIONS / ANSWERS
88
© OCTO 2012

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