This is a talk I gave at "Adopting Open Source Software within the corporate ICT strategy" in London on 5th December 2013.
* How OSS reduces long term risk for CM
* Integrating with the unknown
* Authentication in heterogeneous environments
* Case study - NHS Health and Social Care Information Centre Intranet
AI+A11Y 11MAY2024 HYDERBAD GAAD 2024 - HelloA11Y (11 May 2024)
Open Source, The Natural Fit for Content Management in the Enterprise
1. Open Source
The Natural Fit for Content
Management in the Enterprise
Matt Hamilton
!
Netsight Internet Solutions
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
2.
3. Who are Netsight?
We are designers, developers and strategists who
build complete solutions for web projects.
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
4. Contents
• How OSS reduces long term risk for CM
• Integrating with the unknown
• Authentication in heterogeneous
environments
• Case study - NHS Health and Social Care
Information Centre Intranet
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
5. Reducing the Long
Term Risk of Content
Management
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
6. Lowers Risk
• Lower risk of project failure
• Lower risk of vendor takeover
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
14. Case study - NHS Health
and Social Care Information
Centre Intranet
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
15. Background
• NHS IA (1999)
• CfH (2004)
• IC (2004)
• HSCIC (2013)
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
16. IC = Information Centre
• Traditionally Microsoft-focussed IT department
• Considered Plone in 2006
• Consultancy to prototype simple Plone portal,
primarily for internal comms. and file-sharing
• Didn’t really gain momentum - perhaps too
early
• Ultimately superseded by SharePoint 2007
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
17. CfH = Connecting for Health
• Adopted Plone internally for public web
sites in 2009
• Original code developed in-house
• Netsight contracted to provide ongoing
support and development
• Approx. 30 days per annum
• Contract still in place today
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
18. CfH + IC → HSCIC
• NHS in UK has undergone radical change
during recession
• Merger of CfH (using Plone for web sites)
and IC (using SharePoint for information
portal) late 2012
• Major re-structuring of both departments
• Result = HSCIC (Health and Social Care
Information Centre)
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
19. New portal required
• SharePoint 2007 feels like ‘old technology’
and content becoming out of date
• Complete review of information architecture
• Desire by IC to consider non-Microsoft
technology after success (and relative costeffectiveness) of Plone-based public web sites
• Portal should be one central point for
communicating merger of both departments
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
20. Initial consultancy
• 3rd party contracted to engage stakeholders
and assess business requirements
• Recommended SharePoint 2010
• Likely costs substantially higher than
available budget
• IC convinced that SharePoint ‘too broad a
solution’
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
21. Netsight consultancy
• Further on-site engagement with stakeholders
• Upon review, 75% of content deemed
unnecessary for launch
• Approx. 20% of original ‘features’ identified to
fulfil 80% of requirements for launch
• Resulting proposal focused on core content
and core functionality; technology agnostic
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
22. Waterfall vs Agile
• List of desired features priced up as waterfallstyle project - still too expensive
• Discussed iterative agile approach (prioritisation)
• Short timescale for build and content entry
• Focus on having something workable for ‘day
one’
• HSCIC agree this is viable and commit to 60
days of our time
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
23. ‘Day one’ functionality
• Engaging homepage and interface; usable
navigation
• One place to access all web-based tools/services
• News, blogs and forums support internal comms.
• Easy access for c. 2000 users (using single sign-on)
• Content subscription and email alerts important
• Department-specific content and IA
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013
24.
25.
26.
27. Document management
• Plone is a great web CMS; SharePoint is a
reasonable DMS (Microsoft Office integration
etc.)
• Why not retain existing SharePoint for document
management..?
• SharePoint search can be initiated from Plonebased intranet
• SSO makes it easy to move between sites +
shared user profiles
Adopting Open Source Software within
the corporate ICT strategy
London
5th December 2013