Your SlideShare is downloading. ×
Successful EHR / EMR Implementations
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Successful EHR / EMR Implementations


Published on

A few key points to ensuring a successful EMR/EHR implementation.

A few key points to ensuring a successful EMR/EHR implementation.

Published in: Technology
  • Be the first to comment

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


  • 1. EHR Implementation Success Defying the Odds May 20 th , 2010
  • 2. What are the Odds? It will take 1.5 years to implement a medical record and at a minimum 1 out of 3 organizations will fail .
  • 3. What are the Potential Impacts?
    • Adversely Affected Patient Care
    • Inaccurate Claims
    • Failed Audits
    • Missed Timely Filing Deadlines
    • Frustrated Staff
  • 4. An Evidence Based Approach
    • Phase 1 – Assessment
    • Phase 2 – Planning
    • Phase 3 – Implementing
    • Phase 4 – Improvement
  • 5. Phase 1 - Assessment
  • 6. Determine Objectives
    • Improve Efficiencies
    • Reduce Errors and Improve Care
    • Improve Access to Key Information
    • Real-time Visibility into the Organization
    • Ensure Compliance
    • Financial Incentives
  • 7. Evaluate Your Current State
    • What are your average signature times
    • What is the magnitude of your errors
      • Denials
      • Adjustments
    • What are your “No Show” percentages
    • How long does it take to receive payment for a service
    • How would your staff rate their ability to…
    • Audit Take Backs
  • 8. Envision Your Future State
    • Reevaluate your internal processes and think about how your staff could work more effectively.
    • Inventory the kinds of information that would be valuable for you to report on that is inaccessible today.
      • Think about the data that describes your processes
  • 9. Key Take Away #1
    • Realize that both short and long term success will require more than just software.
  • 10. Join a Community
    • Pick a partner who is tied to your successful implementation
    • Talk to your potential peers
      • In Implementation
      • In Support
    • Look for a national or regional user group where you can share your experiences
    • Used a Previous Version
    • Stayed Compliant
  • 11. Technology Must Empower You
    • 12 months after you go live, your staff will be more technologically sophisticated than they are today
    • Change is constant in healthcare, so choose a technology partner that will give you the tools to adapt
  • 12. Phase 2 - Planning
  • 13. Lead to Succeed
    • Look across your organization and pick internal champions to support project
      • Clinical
      • Fiscal
    • Empower someone to lead your project
    • Socialize the “What’s in it for me?” story to all staff members
    • Physician
    • Administrative
  • 14. Key Take Away #2
    • A project that is led by Clinicians for Clinicians will be much more successful than an IT project used by Clinicians.
  • 15. Plan for Success
    • Create a detailed project plan that lays out tasks, milestones, and dependencies
    • Remember that if you do not define success, it will be defined for you
    • Ensure you understand the necessary time commitments and plan accordingly
    • Phase your go live across programs or locations if necessary
  • 16. Key Take Away #3
    • If you believe any group of your staff is too valuable to participate in the design of your system, then they are too valuable not to participate.
  • 17. Phase 3 - Implementing
  • 18. Governance and Communication
    • Ensure project sponsorship from executive level
    • Empower knowledgeable staff to quickly configure the system with appropriate levels of oversight
    • Setup a process by which critical decisions can be made without slowing down the entire project team
    • Communicate progress and successes regularly with all project stakeholders
  • 19. Key Take Away #4
    • To keep project momentum, decisions that can’t be made quickly need to triaged and then assigned out with an expected resolution date
  • 20. Training is Paramount
    • The faster your colleagues become familiar with the system, the faster they will meet/exceed pre-system productivity levels
    • Training never ends so you must create power users and a training environment
    • Have your champions train your staff with help from your technology partner
  • 21. Certify Your System
    • Create a dummy set of clients and walk them through your system
      • Admit them to a program
      • Schedule them for services
      • Complete some of their documentation
      • Create test claims for those services
    • Validate the key business rules you have configured in your system
  • 22. Phase 4 - Improvement
  • 23. Monitor Your Progress
    • Create an semiannual process through which you evaluate your staffs ability to effectively do their jobs with the system
    • Create dashboards and reports that monitor the effectiveness of your processes
    • Adjust the people, process or technology accordingly to keep things moving smoothly
  • 24. Key Take Away #5
    • One year after you go live, you will be most unhappy with those features you asked to change before your staff actually used the system
  • 25. Thank You
    • Email: [email_address]
    • Web: