5 steps to successful small business outsourcing

5 Steps To Successful Small Business Outsourcing By Gourab Nanda Co-founder and CEO of MyBusinessAssistant

The Questions Most Small Business Owners Ask How can I develop an How to select the best effective outsourcing outsourcing solution for strategy? my business? How to evaluate the Should I go for complex web of options on-shore or off-shore and vendors? solutions? What services should I outsource?

Step 1: Create A Wish List This list of non-core tasks is unique to you business Involve your core team to prepare the list List activities that do not require YOUR direct expertise and time

Step 2: Prioritize Your List How important is the task for your business? How much time do you spend on those tasks? Task Importance Time Spent Overall Priority Customer 5 4 9 1 Support Website 3 3 6 2 Maintenance Bookkeeping 3 2 5 3

Step 3: Define Skill Sets Task Skills Timing Special needs Customer USA based agents with 24/7 support on phone Agents must be Support good communication and email. Email qualified enough to skills to respond to should be responded to understand our customer issues within one hour product Website Good creative skills for Anytime, anywhere as Should be able to Maintenance design and expert level long as the work is work in sync with PHP programming for done as per scope and online marketing application schedule team maintenance Bookkeeping QuickBooks certified, Books must be up to Should be available must understand e- date within the first for monthly phone commerce business week of every month meetings to discuss transactions for the previous month cash flow issues

Step 4: Budgeting Roughly allocate money to your wish-list tasks You may not share this estimate with the vendors Task Monthly Spend Customer Support $450 Website Maintenance $300 Bookkeeping $250 TOTAL $1,000

Step 5: Points To Consider During Vendor Selection Integration • Vendor’s capability to work in sync with related teams • E.g.: Web team should constantly coordinate with online marketing team Flexibility • Vendor’s ability to cater to temporary/seasonal/business-specific needs • E.g.: Offering additional agents during an ad campaign Scalability • Vendor’s capacity to ramp-up as your business grows • E.g.: Seamlessly adding more people when you acquire a new customer and need additional support

Select What’s Best For Your Business Share your wish list and points with potential vendors Listen to what each has to offer or suggest Don’t jump to the lowest cost option Be creative in your outsourcing strategy Get the best of on-shore and off-shore services

Thank You.

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5 steps to successful small business outsourcing

by gourabnanda on May 10, 2010

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5 steps to successful small business outsourcing — Webinar Transcript