1. How important is
customer service?
Ghadir Hakimi
VPCMC

2. Table of contents
Attitude
Some other facts
Make their day
Commandment of good customer service
Make customer value
5 Key ways to build customer relationship
Why customer quit existing company

3. Attitude
 Always greet the customer
 Be always polite
 Listen to the customer carefully
 Treat customers problem as your problem
 Satisfied the customer
 Every customer request is important
 First impression is last impression
 The customer should feel that he is a King at every
point of contact

4. Some other facts
 Look at customer from two point of view
 1. customer
 2. Business
Don’t be a hard worker, be always a SMART worker

5. Commandments of good customer
service
 Remember small things that do really make a big
difference
 Customer have choice
 Customer may not always right but make him feel that
you know that he is BOSS.

6. Make customer value
 Speak the customers language
 Be a good listener
 Honest & Forthright
 Never make false promises to customer

7. 5 Key ways to build relationship
 Build your network
 Communication is a contact sport
 E-mail marketing keeps relationships strong on a
shoestring budget
 Reward loyal customers, and they'll reward you
 Loyal customers are your best salespeople

8. Why customer quit existing
company
 Customer might die 1%
 Relation/ move away 3%
 Develop other friendship 5%
 Leave for competitive reason 9%
 Dissatisfied with product 14%
 Dissatisfied with present company on the ground of
customer service 68%
 (Customers are brand loyal)

9. The end
 Does anyone have any questions?
 Thank you for your attention.