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VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism
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VSI: The Volunteer Satisfaction Index - Unique Measurement for the Context of Volunteerism

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Satisfied volunteers provide a means to organizational capacity building. How do you create a dynamic volunteer program that generates enthusiasm, support, and its own magnetism? View your volunteer …

Satisfied volunteers provide a means to organizational capacity building. How do you create a dynamic volunteer program that generates enthusiasm, support, and its own magnetism? View your volunteer program and development through the lens of the VSI.
Workshop offered at the Southeastern Directors of Volunteers in Healthcare Organizations (SDVSHO) 17th Annual Leadership Conference in Atlanta GA, April 30, 2010.

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  • 1. VSI©<br />The <br />Volunteer <br />Satisfaction <br />Index<br />
  • 2. Presented by: Roseanna Galindo-Kuhn<br />(2010) Workshop offered at the SDVSHO 17th Annual Leadership Conference, Atlanta , GA<br />
  • 3. Welcome<br />“The work of volunteers impacts on all our lives, even if we are not aware of it.”<br />Anthony Worall-Thompson<br />
  • 4. Goals<br />Know how and why the VSI was developed<br />Identify the five dimensions of volunteer satisfaction<br />Use this knowledge to build and grow successful volunteer programs<br />
  • 5. Laying the Foundation <br />“I see something that has to be done and I organize it.”<br />Elinor Guggenheimer<br />
  • 6. A Unique Context for Work <br />Unpaid vs. Paid Work Environments<br />The VSI – Volunteer Satisfaction Index<br />Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: (VSI) Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68.<br />“Never try to teach a pig to sing; it wastes your time and it annoys the pig”<br />
  • 7.
  • 8. Work Assignment<br />Job Fit<br />Logistics<br />Square pegs in round holes<br />Reverse HR<br />Expectations<br />
  • 9. Participation Efficacy<br />Meaningful<br />Client Impact<br />Measurable Outcomes<br />Connecting the dots<br />A story to tell<br />
  • 10. Organizational Integration<br />Belongingness<br />Volunteer-staff Relationships<br />Volunteer-volunteer relationships<br />Acknowledgement<br />Stakeholders<br />
  • 11. Organizational Support<br />Resources<br />Education & Training<br />Professional Development<br />Evaluation<br />Support vs. Supervision<br />
  • 12. Quality of Communication<br />Quantity is not Quality<br />Interviews to Thank You’s<br />Channels<br />Information Dissemination<br />Relationship Building<br />
  • 13. Framing Up the Walls<br />“It is not fatness! It is development”<br />Brigitte Bardo<br />French motion picture actress and model, <br />b. 1934<br />
  • 14. The VSI Lens<br />Recruitment<br />Recognition<br />Retention<br />
  • 15. Recruitment<br />Mission Statements<br />Service Delivery<br />Know why or who you are recruiting.<br />Building a Job Description<br />“Don’t dance before the music begins”<br />
  • 16. Recognition<br />Out of the Gates<br />Have a plan<br />In the Trenches<br />At the Big Event<br />
  • 17. Retention<br />Curiosity killed the cat, but satisfaction brought it back.”<br />Eugene O’Neill<br />Organizational capacity building<br />Attrition or addition<br />And sometimes deletion<br />
  • 18. Need Analysis<br />“Even if you are on the right track, you’ll get run over if you just sit there”<br />Will Rogers<br />
  • 19. Thank You!<br />The VSI© is available for your volunteer research, training, and program development needs. <br />rgkconsulting@att.net<br />

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