Satisfied volunteers provide a means to organizational capacity building. How do you create a dynamic volunteer program that generates enthusiasm, support, and its own magnetism? View your volunteer program and development through the lens of the VSI. Workshop offered at the Southeastern Directors of Volunteers in Healthcare Organizations (SDVSHO) 17th Annual Leadership Conference in Atlanta GA, April 30, 2010.

1. VSI© The Volunteer Satisfaction Index

2. Presented by: Roseanna Galindo-Kuhn (2010) Workshop offered at the SDVSHO 17th Annual Leadership Conference, Atlanta , GA

3. Welcome “The work of volunteers impacts on all our lives, even if we are not aware of it.” Anthony Worall-Thompson

4. Goals Know how and why the VSI was developed Identify the five dimensions of volunteer satisfaction Use this knowledge to build and grow successful volunteer programs

5. Laying the Foundation “I see something that has to be done and I organize it.” Elinor Guggenheimer

6. A Unique Context for Work Unpaid vs. Paid Work Environments The VSI – Volunteer Satisfaction Index Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: (VSI) Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68. “Never try to teach a pig to sing; it wastes your time and it annoys the pig”

8. Work Assignment Job Fit Logistics Square pegs in round holes Reverse HR Expectations

9. Participation Efficacy Meaningful Client Impact Measurable Outcomes Connecting the dots A story to tell

10. Organizational Integration Belongingness Volunteer-staff Relationships Volunteer-volunteer relationships Acknowledgement Stakeholders

11. Organizational Support Resources Education & Training Professional Development Evaluation Support vs. Supervision

12. Quality of Communication Quantity is not Quality Interviews to Thank You’s Channels Information Dissemination Relationship Building

13. Framing Up the Walls “It is not fatness! It is development” Brigitte Bardo French motion picture actress and model, b. 1934

14. The VSI Lens Recruitment Recognition Retention

15. Recruitment Mission Statements Service Delivery Know why or who you are recruiting. Building a Job Description “Don’t dance before the music begins”

16. Recognition Out of the Gates Have a plan In the Trenches At the Big Event

17. Retention Curiosity killed the cat, but satisfaction brought it back.” Eugene O’Neill Organizational capacity building Attrition or addition And sometimes deletion

18. Need Analysis “Even if you are on the right track, you’ll get run over if you just sit there” Will Rogers

19. Thank You! The VSI© is available for your volunteer research, training, and program development needs. rgkconsulting@att.net