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Charity Navigator's Presentation in Moscow


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Presentation slides from Ken Berger's talk about the importance of trust, accountability and transparency in the nonprofit sector. Mr. Berger is the president and CEO of Charity Navigator and this talk was given at the Agency for Social Information International Conference in Moscow in February 2009.

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Charity Navigator's Presentation in Moscow

  1. 1. HOW TO BECOME AN NGO THAT IS TRUSTED BY PEOPLE Presented by Ken Berger President & Chief Executive Officer at Agency for Social Information International Conference, Moscow February 20, 2009
  2. 2. <ul><li>Financial Health </li></ul><ul><li>Accountability & Transparency </li></ul><ul><li>Outcomes </li></ul>THREE COMPONENTS OF CHARITY EVALUATION
  3. 3. <ul><li>Character </li></ul><ul><li>Ability </li></ul><ul><li>Strength </li></ul><ul><li>Truth </li></ul><ul><li>Confidence </li></ul>THE ELEMENTS OF TRUST
  4. 4. <ul><li>Team Model – Shared Leadership </li></ul><ul><li>Continuous Improvement Process – Adaptation </li></ul><ul><li>Client/Mission Centered Approach </li></ul><ul><li>Suggestion: Establish core values and form staff and client committees to assess & improve. </li></ul>CHARACTER - REFLECTED IN A SET OF CORE VALUES
  5. 5. <ul><li>People are fully engaged </li></ul><ul><li>Collaboration with other NGO’s </li></ul><ul><li>Advocacy with Government </li></ul><ul><li>Working with Business </li></ul><ul><li>Suggestion: Develop measures of outcome/impact and report them openly. </li></ul>ABILITY – FULLY INVOLVED IN ALL SPHERES OF INFLUENCE
  6. 6. <ul><li>Administrative Expense </li></ul><ul><li>Fundraising Expense </li></ul><ul><li>Program Services Expense </li></ul><ul><li>Fundraising Cost to Raise a Dollar </li></ul><ul><li>Program Growth Rate </li></ul><ul><li>Revenue Growth Rate </li></ul><ul><li>Working Capital </li></ul><ul><li>Suggestion: Meet monthly to review revenue & expenses and cash flow. Openly share annual financial results. </li></ul>STRENGTH – MAINTAIN FINANCIAL HEALTH
  7. 7. <ul><li>Welcome feedback and new ideas from all. </li></ul><ul><li>Admit mistakes as well as achievements </li></ul><ul><li>Respond quickly to problems and concerns. </li></ul><ul><li>Suggestion: Have a mechanism for anonymous complaints to be reviewed and shared with the Board (corporate compliance program). </li></ul>TRUTH
  8. 8. <ul><li>Passion for the Mission </li></ul><ul><li>Vision for the Future </li></ul><ul><li>Hope for Great Impact/Achievements </li></ul><ul><li>Suggestion: Hold a retreat at least every 3 years to review plans and strategize for the future. </li></ul>CONFIDENCE – LEADERSHIP LEADS
  9. 9. Your Questions & Our Web Addresses Website- Blogs- Email- [email_address] Twitter- kenscommentary