This document discusses how social media can be used to both understand serious issues and facilitate commercial transactions. It provides a series of tweets between two individuals, LibertyDaniel and Montyknits, discussing Montyknits ordering a product with bows from LibertyDaniel's company that is temporarily out of stock. LibertyDaniel works to help Montyknits obtain the product once it is back in stock within a week or two.

1. What have we learnt from Social Media? Gavin Williams Claire Stokoe

3. Social Media can take itself rather seriously…

5. “ Man is born free, but everywhere he is in chains…”

7. “ To really understand Social Media you must unlearn many things you have learnt .”

10. The Internet is gonna make you a star

13. Turning Conversations into Transactions

14. LibertyDaniel : DON'T get your legs out for the lads... http://bit.ly/iS4Wn We’ve remembered the art of selling

15. LibertyDaniel @ montyknits Guess what I'm holding in my hand, I'll give you a clue...it's just come back in and has bows ( 12:11 PM May 20th from web in reply to montyknits ) Montyknits @ LibertyDaniel yayyyy! :) now, when can i get down? running a knitting class in covent garden on sunday.... ( 12:25 PM May 20th from web in reply to LibertyDaniel ) LibertyDaniel @ montyknits I'm about to sort out the stock on the website, so you can do it online if that's any easier?? I can just send you the new link ( 12:38 PM May 20th from web in reply to montyknits ) Montyknits @ libertydaniel @ libertylondon o pretty, pretty bows... http:// www.montyknits.blogs ... now off to show them off...! LibertyDaniel @ montyknits Yes! you got them, well done! Montyknits @LibertyDaniel argh! all black bows gone! managed to slip in last night before going out to dinner. bare legs or boring black it is then... LibertyDaniel @ montyknits gutted! the black ones with the gold bows, yeah? if you can wait til Tues - i'll see if we can find you a pair?? Montyknits @LibertyDaniel yea! too late for the party, but will just give me an excuse to throw one myself! :) ta muchly LibertyDaniel @ montyknits Good weekend? I've just had a word with the buyer - we are out of stock, but they've been re-ordered - should be 7-10 days... Montyknits @LibertyDaniel thank you so much for that, am in france this weekend, so no need for tights anyway! will be at the front of the q nxt wk... LibertyDaniel @ montyknits no worries, I'll tweet you when they're in

17. Your Business is Our Business

19. When Finance met Marketing…