How to Troubleshoot Apps for the Modern Connected Worker
iOS5 upgrade mess
1. Apple (iOS5)
Joint effort to recover the device for FREE
Unfair to ask customer to pay for iOS upgrade failure.
1
2. What is the issue with iOS5 upgrade?
• When you try to update to iOS5, device is bricked.
• When device is reset ‘Erase all content and settngs’, device
gets bricked.
• Sometimes, without any reason, iPad-1 gets bricked.
And many more..
3. Screenshots of bricked iPhones
• Device can not be activated no matter what
procedure you try. Here are the two screens:
4. How apple reacted?
• Apple customer care or genius bar spend hours to
resolve but failed
• Finally asked to pay for new device since device is
out of warrant. Then try to negotiate for 50% of
price.
• Claims that if device gets bricked while on iOS5 and
device is out of warranty, its user fault.
Has Apple published anywhere that out-of-warranty
iPhone4 or iPad upgrade to iOS5 is at customer risk? .
5. Planned Steps
First step: Collect the substantial evidence that
devices are getting affected since iOS5 upgrade.
Second step: Seek legal advice if needed.
We hope that if we get substantial support, we can convince
APPLE that asking customers to pay for their iOS5 upgrade
mess-up is wrong.
6. Request to every Apple FAN
If you heard about this from your circle OR gone through this
painful experience OR asked to pay for this mess up:
• Please sign up on Facebook or Twitter or LinkedIN to show
strength if you share the pain.
• Please upload your video testimonial to Youtube
• Please spread the word in your social circles to make it
HOTTEST . We need critical mass.
Optional: You can sign up if you want to share the details and get
updates.
7. Please note:
• We have to be as transparent as possible. If you have any other
doubts or concerns or experiences, please post it on FB WALL
or Twitter.
• If you wish to get updates over emails, you can register on
website.
