2. Critical
Observations
General Observations
•Stores should observe each other
( They could learn a lot!)
3. Critical
Observations
General Observations
•Stores should look at all who
enter.
(They should look at ways of getting different
clientele to shop there.)
4. Critical
Observations
General Observations
•Do Not Underestimate the Role of
the Greeter
(They may convert a looker to a shopper)