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Frank Gielen

InteractCRM: Migration to Multimedia Contact Center

BusinessTechnology
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InteractCRM: Migration to Multimedia Contact Center
ICRM Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],InteractCRM Solutions Portfolio ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is your CC Base Doing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Transactional Optimized Integrated
Simple, Easy, Quick Migration Start with Voice Move to Multichannel Soft phone Single sign on CRM Screen Pop IVR traversal Path Communication Logic Full Protection Full Protection Today Tomorrow ThinConnect AES Avaya Interaction Center
Migration path across Avaya Platform Migrate to multi channel Retain interaction history Customer Data etc ThinConnect AES (Voice) AppConnect AIC (Voice, email, Chat) CCE (Voice, email, Chat)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Advantage For More Information Please Contact [email_address]
Thank You … our philosophy Thank you for your time.
 

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Migration Slides

  • 1. InteractCRM: Migration to Multimedia Contact Center
  • 2.
  • 3.
  • 4.
  • 5. Simple, Easy, Quick Migration Start with Voice Move to Multichannel Soft phone Single sign on CRM Screen Pop IVR traversal Path Communication Logic Full Protection Full Protection Today Tomorrow ThinConnect AES Avaya Interaction Center
  • 6. Migration path across Avaya Platform Migrate to multi channel Retain interaction history Customer Data etc ThinConnect AES (Voice) AppConnect AIC (Voice, email, Chat) CCE (Voice, email, Chat)
  • 7.
  • 8. Thank You … our philosophy Thank you for your time.
  • 9.