Presentation held at Alfresco Summit 2014 in London: BRIC: Alfresco At The Core Of Driving Change In Local Administrations By Dematerializing Councils

1. Case Study BRIC: Alfresco At The Core Of Driving Change In Local Administrations By Dematerializing Councils
Filip LannoyeManager Service Management at BRIC
Gabriel Willems
SolutionsArchitect at Real Dolmen

2. Use Case

3. Who are we?

4. BRIC Brussels Regional Informatics Center
•
Mission: being the preferred IT partner of the public sector of the Brussels Capital Region (BCR)
•
Over 230 bodies call upon the services of the BRIC:
•
Regional and local authorities, hospitals, firefighting and emergency medical assistance service, schools, administrations
•
Formed in 1989, current workforce around 260 people

5. RealDolmenin the Local Market
Proximity to our customers in the Benelux.
Offices:
Headquarters

Brussels1654 Huizingen
Belgium

Antwerp2550 Kontich

Diegem1831 Diegem

Ghent9840 De Pinte

Hasselt3560 Lummen

Kortrijk8530 Harelbeke

Namur5101 Loyers

Mons7000 Mons
Luxembourg

Luxembourg1461 Luxembourg
Belgium: 500 clients –Luxembourg: 150 clients –Netherlands: 50 clients.
More than 1,250 available professionals

6. RealDolmenhas a Single-Source offering
Infrastructure Products
Business Solutions
Professional Services

Master Data Management

Service OrientedArchitecture

Unified Communications

Supply Chain Mgmt

CAD/GIS

Mobility

Enterprise Asset Mgmt

Clinical Trial Mgmt Systems

Development

Outsourcing

Managed Services

Project Management

Training Services

Business Process Management

Cloud

Data Center

Front-end

Networking

IP Communications

Voice Over IP

Security

TurnkeySolutions

Enterprise Resource Planning

Customer Relationship Management

Business Intelligence

ECM/WEM

Web Solutions

Networking

Testing

Support & Helpdesk

Security

Enterprise Application Integration

Service Oriented Architecture

Cloud Services
Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.
Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).
Hardware products and software licenses
A true single-sourcesupplier,
able to support the
full ICT-lifecycle

7. RealDolmenAlfrescoCompetenceCenter
•
Alfresco Gold Partner since 2008
•
A team of 15+ alfresco consultants
•
4 Alfresco Certified Engineers
•
4 Alfresco Certified Administrators
•
4 Alfresco Certified Trainers
•
Solutions based on Alfresco
•
Correspondence & Case Management for Alfresco
•
Activity Stats

9. RegionalData Center

10. .brussels

11. IRISbox, one-stop shop for online services

12. FixMyStreet

13. Nova (permits)

14. And so much more …
•
UrbIS®© solutions, geographical databases and interactive cartographic applications of the Brussels Capital Region
•
Urbizonefree Wi-Fi: 565 access points throughout the Brussels Capital Region
•
The Multimedia Planfor schools : computer, server, tablet, monitor, internet connection (fiber-to-the- school), > 30m€since 1998
•
CCTV platform
•

15. Setting the scene

16. in images

30. Workflow: managing absence

31. Business value
•
Centralizationof allcases in onesingle application
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Follow-up of cases in real time
•
Centralizedarchiving
•
Access tothe applicationthrougha common Internet connection
•
Simplificationof the signingandvalidationprocess(digital signingthroughthe citizeneID)
•
Green IT andcostcut:
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Reductionof paper consumption
•
Reductionof transport betweenorganizations
•
Image of modern administration

32. underthe hood

33. Sample architecture

34. Topology

35. Key figures (Sept. 2014)
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4 front-end servers
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14 instances x 3 environments PRD/STA/TST = 42 back-endservers
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Cluster PostgreSQL
•
3,300 dailyusers
•
3,400 councilsheld since08/2011
•
±200,000 cases ; +500 / day
•
> 760,000 documents

36. Used technologies
Front-End (web interface)
•
Spring MVC
•
jQuery with multiple plugins (CKEditor, etc.)
•
Maven 3
•
Freemarker
•
Tiles
Back-End (business logic)
•
Alfresco Enterprise 4.1.3
•
Spring 3.0
•
MyBatis2.3.4
•
Lucene
•
Freemarker
•
Spring AMQP1.0.0
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Spring Surf 1.0.0
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Junit, EasyMock, PowerMock
•
Maven 3, Maven

37. Technical high-lights
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Centralization
•
Data
•
Archives
•
Standardization
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Technical environments DEV/TST/STA/PRD
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Maintenance, patching
•
Workingmethod(Scrum, DevOps)
•
Industrialization(CICD)

38. Our Continuous Delivery toolset
Jira
Eclipse
Git
Jenkins
Maven
Junit
EasyMock
Sonar
Selenium & Jmeter
Cobertura
Puppet
RPM Repo & Nexus
VMWare& Vagrant
Spiratest

39. SaaSorganization

40. BOSaaS: BRIC does it all (1/3)
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CoreDevelopment:
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New releases
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Migration v1 > v2
•
Derivedproducts
•
Interfaces withotherplatforms
•
Deployment of customer instances:
•
Presales
•
Analysis
•
Configuration
•
Support on site

41. BOSaaS: BRIC does it all (2/3)
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Hosting:
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In ourowndatacenter
•
Redundancyandfail-over of the lowertechnicallayers
•
Backupon remote site
•
Support chain:
•
1st line support 8-18h on weekdays
•
2nd line functionalsupport
•
3rd line applicativeandsystem support
•
Technical andbusiness monitoring of allinstances(uptime/ performance)
•
Training

42. BOSaaS: BRIC does it all (3/3)
•
Governance:
•
User Community:
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Keyusers
•
User clubs: what’snew, SLA, possibleimprovements, roadmap
•
Participationin UAT
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Steering Commitee
•
Service Level Management

43. Driving the change
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Direct impact from dematerialization:
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Change in workinghabitsandmethods
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Change of roles
•
Two-way driver:
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Tool has impact on localorganization
•
LocalOrganizationseizethe opportunity torevamptheirowninternalstructure!
•
On site support duringroll-out andservice

44. Next steps

45. Increasematurityof otherservices usingAlfresco

46. Further integration of platforms
Municipality
Council
Construction & EnvironmentalPermits
Citizen/
Company
Welfare Office
Welfare Council
Online publications
Regionalauthority
Council advice
Online
Request
Exchanges betweenauthorities

48. Success story for BRIC (1/2)
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Light, modern, easy to use application
•
Highlystandardized:
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Easy deployment
•
Easy maintenance
•
Easy creationof derivedversions
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Self-selling
•
Qualifiedstaffing
•
Requestsforintegrationwithotherplatforms andDMS

49. Success story for BRIC (2/2)
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Reputation:
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Reliableapplicationbuilder witha preferenceforopen source software
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ReliablePublic Service Provider
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Goodunderstandingof the business
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Scaleeconomy
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Competencecenter
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Budget
•
Access tonew customers