Session A: Diversity in the 21st Century: The Way Forward
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Session A: Diversity in the 21st Century: The Way Forward

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Early Morning Session A: Diversity in the 21st Century: The Way Forward

Early Morning Session A: Diversity in the 21st Century: The Way Forward

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  • Terminology is an important piece of our work around Inclusion & Diversity. It is critical that a common language is agreed upon and used. For the purpose of this proposal, we will begin with these definitions: Diversity is critical to success in the 21st century workplace. Companies have to reflect the population of their desired customers in their employees and suppliers. By 2050, the U.S. will be all-minority (no group will be more than 50% of the population), and one in four, 1 in 4, will be of Hispanic descent. Diversity is reality. Inclusion is the “how.” In order to be successful in today’s business world, companies must not only have a diverse workforce, they must also leverage that diversity for the unique perspectives that will bring forth ideas leading to growth and innovation. The number one response we have heard from over 35,000 assessment survey and focus group participants for when they feel included is when they are asked their opinion. Inclusion is a call to action – it is a business strategy to improve employee engagement, retention and productivity. Anotherterm frequently used in this arena is Cultural Competence, which is an experiential understanding and acceptance of the beliefs, values, and ethics of others as well as the demonstrated skills necessary to work with and serve diverse individuals and groups.
  • Link to productivity
  • Matches with PetSmart’s priorities!!!

Session A: Diversity in the 21st Century: The Way Forward  Session A: Diversity in the 21st Century: The Way Forward Presentation Transcript

  • presents
    Diversity in the 21st Century – The Way Forward
    Bill Wells
  • Diversity in the 21st Century — The Way Forward
    September 20, 2011
    Presented by
    Bill Wells
    9/19/2011
    2
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    Twin Cities
    ®
  • Today’s Session
    A New Conversation
    A New Way of Thinking
    A New Way of Doing
    9/19/2011
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    3
    View slide
  • FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    Definitions
    • Diversity: The variety of differences we bring to the workplace, including demographics, experiences, and personality style. View slide
    • Diversity is a Noun
     
    • Inclusion: Making sure all employees are made to feel comfortable for their unique differences. Ensuring that everyone is allowed to bring their best to the workplace to maximize business success.
    • Inclusion is a Call to Action
    4
    9/19/2011
  • Historical Perspective
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    5
    • Civil Rights Era
    • Discrimination Issues
    • Federal Legislation
    • Affirmative Action
    • Equal Employment Opportunity
    • Compliance
    9/19/2011
  • Changing Paradigm
    Past Focus = Legal
    Representation
    Assimilation
    Compliance
    Current Focus = Business
    Inclusion
    Engagement
    Productivity
    Innovation
    9/19/2011
    6
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
  • FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    Engagement
    “Engagement measures the level of connection employees feel with their employer, as demonstrated by their willingness and ability to help their company succeed, largely by providing discretionary effort on a sustained basis.”
    7
    9/19/2011
  • FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    Engagement vs. Disengagement
    8
    9/19/2011
  • Major Trends
    • Demographic Shifts
    • Emerging Workforce
    • Changing Workplace
    • Diverse Buying Power
    • Generational Issues
    • Technology
    • Changing Mindset
    Global Push
    9/19/2011
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    9
  • Framing The Business Logic for I&D
    Diversity Evolution
    Why D&I Is Important
    Benefits & Value
    Demographic Shifts
    Buying Power – Diverse Markets
    How To Build Advance I&D
    Achieving Long-Term Sustainable Results
    9/19/2011
    10
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
  • Diversity Evolution
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    11
    9/19/2011
  • Compelling Case For I&D
    Today, successful organizations know:
    Who Their Clients Are
    What Their Needs Are
    Why & How Their Clients Access Their Services(needs are becoming increasingly diverse)
    The World is Changing
    Global Markets Expanding
    9/19/2011
    12
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
  • Demographic Shifts - U.S. Population
    Growing Slower
    Population is Aging
    Racial & Ethnic Minorities
    Fastest Growing Segment
    More Than 30%
    Younger
    Public Education – Gaps
    College Grad Rates – Women, Minorities
    9/19/2011
    13
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
  • Why Business Cares About D&I
    Competition & Growth
    Customer Loyalty
    War For Talent
    Employee Loyalty
    Financial Performance
    Business Image / Brand
    Media Exposure – Instant Coverage
    Ethics / Integrity
    Lawsuits, Litigation and Costs
    Corporate Social Responsibility
    9/19/2011
    14
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
  • Benefits & Value
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    15
    • Transforms workplace culture
    • Greater Engagement
    • Greater Innovation & Creativity
    • Improved Productivity
    • Enhances Talent Management
    • Recruitment
    • Development
    • Retention
    • Improves Vendor / Supplier Relationships
    • Improves Community Linkages
    9/19/2011
  • Diverse Markets – Buying Power
    • African American = $965 billion
    • Hispanic/Latino = $1 trillion
    • Asian = $544 billion
    • Native American = $68 billion
    • Gay/Lesbian = $759 billion
    • Mature = $1.1 trillion
    • Disabled = $461+ billion
    • Women = $5 trillion
    Source: Selig Center for Economic Growth, University of Georgia, 2009
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    16
    9/19/2011
  • Development Process
    Driven from The Top
    Moving Beyond Conversation
    Focused on Action and Results
    Aligned to Business Strategy and Goals
    Focused on Bottom Line Results
    9/19/2011
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    17
  • Role of Leadership
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    18
    • Establish The Commitment
    • Communicate The Commitment
    • Define The Challenge / Opportunity
    • State The Business Case
    • Establish Accountability Measures
    • Learning and Leading
    • Become Diversity Champions
    9/19/2011
  • Concluding Comments
    Plan for Success
    Marathon – not a Sprint
    Strategic Approach
    Tie to Business Plan/Goals
    What Gets Measured – Gets Done
    Long-term Sustainable Outcomes
    9/19/2011
    19
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
  • Thank You
    Mandarin Chinese: “shay-shay”
    Spanish:“gracias”
    Cantonese Chinese:“doe-jay”
    Japanese:“arr-i-gah-toe”
    Arabic:“shu-kran”
    Pakistani:“ shukriya”
    Amharic: “ames-kenalu”
    Somali:“mahadsanid”
    Mongolian: “bayar-la-laa”
    FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011
    20
    • Portuguese:“ohb-ri-gah-toe”
    • Italian:“gratz-ee”
    • German: “dahnk-ah”
    • French:“merci”
    • Scandinavian: “tak”
    • Persian:“tashakur”
    • Indian:“ dhaney-wad”
    • Swahili:“asante”
    • Hebrew: “toclah”
    9/19/2011
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