Session A: Diversity in the 21st Century: The Way Forward

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Early Morning Session A: Diversity in the 21st Century: The Way Forward

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  • Terminology is an important piece of our work around Inclusion & Diversity. It is critical that a common language is agreed upon and used. For the purpose of this proposal, we will begin with these definitions: Diversity is critical to success in the 21st century workplace. Companies have to reflect the population of their desired customers in their employees and suppliers. By 2050, the U.S. will be all-minority (no group will be more than 50% of the population), and one in four, 1 in 4, will be of Hispanic descent. Diversity is reality. Inclusion is the “how.” In order to be successful in today’s business world, companies must not only have a diverse workforce, they must also leverage that diversity for the unique perspectives that will bring forth ideas leading to growth and innovation. The number one response we have heard from over 35,000 assessment survey and focus group participants for when they feel included is when they are asked their opinion. Inclusion is a call to action – it is a business strategy to improve employee engagement, retention and productivity. Anotherterm frequently used in this arena is Cultural Competence, which is an experiential understanding and acceptance of the beliefs, values, and ethics of others as well as the demonstrated skills necessary to work with and serve diverse individuals and groups.
  • Link to productivity
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  • Session A: Diversity in the 21st Century: The Way Forward

    1. 1. presents<br />Diversity in the 21st Century – The Way Forward<br />Bill Wells<br />
    2. 2. Diversity in the 21st Century — The Way Forward<br />September 20, 2011<br />Presented by <br />Bill Wells<br />9/19/2011<br />2<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />Twin Cities<br />®<br />
    3. 3. Today’s Session<br />A New Conversation<br />A New Way of Thinking<br />A New Way of Doing<br />9/19/2011<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />3<br />
    4. 4. FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />Definitions<br /><ul><li>Diversity: The variety of differences we bring to the workplace, including demographics, experiences, and personality style.
    5. 5. Diversity is a Noun</li></ul> <br /><ul><li>Inclusion: Making sure all employees are made to feel comfortable for their unique differences. Ensuring that everyone is allowed to bring their best to the workplace to maximize business success.
    6. 6. Inclusion is a Call to Action</li></ul>4<br />9/19/2011<br />
    7. 7. Historical Perspective<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />5<br /><ul><li>Civil Rights Era
    8. 8. Discrimination Issues
    9. 9. Federal Legislation
    10. 10. Affirmative Action
    11. 11. Equal Employment Opportunity
    12. 12. Compliance</li></ul>9/19/2011<br />
    13. 13. Changing Paradigm<br />Past Focus = Legal<br />Representation<br />Assimilation<br />Compliance<br />Current Focus = Business<br />Inclusion<br />Engagement<br />Productivity<br />Innovation<br />9/19/2011<br />6<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />
    14. 14. FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />Engagement<br />“Engagement measures the level of connection employees feel with their employer, as demonstrated by their willingness and ability to help their company succeed, largely by providing discretionary effort on a sustained basis.” <br />7<br />9/19/2011<br />
    15. 15. FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />Engagement vs. Disengagement<br />8<br />9/19/2011<br />
    16. 16. Major Trends<br /><ul><li>Demographic Shifts
    17. 17. Emerging Workforce
    18. 18. Changing Workplace
    19. 19. Diverse Buying Power
    20. 20. Generational Issues
    21. 21. Technology
    22. 22. Changing Mindset</li></ul>Global Push<br />9/19/2011<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />9<br />
    23. 23. Framing The Business Logic for I&D<br />Diversity Evolution<br />Why D&I Is Important<br />Benefits & Value <br />Demographic Shifts<br />Buying Power – Diverse Markets<br />How To Build Advance I&D<br />Achieving Long-Term Sustainable Results<br />9/19/2011<br />10<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />
    24. 24. Diversity Evolution<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />11<br />9/19/2011<br />
    25. 25. Compelling Case For I&D<br />Today, successful organizations know: <br />Who Their Clients Are<br />What Their Needs Are<br />Why & How Their Clients Access Their Services(needs are becoming increasingly diverse)<br />The World is Changing <br />Global Markets Expanding<br />9/19/2011<br />12<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />
    26. 26. Demographic Shifts - U.S. Population<br />Growing Slower<br />Population is Aging<br />Racial & Ethnic Minorities<br />Fastest Growing Segment<br />More Than 30%<br />Younger<br />Public Education – Gaps<br />College Grad Rates – Women, Minorities<br />9/19/2011<br />13<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />
    27. 27. Why Business Cares About D&I<br />Competition & Growth<br />Customer Loyalty<br />War For Talent<br />Employee Loyalty<br />Financial Performance<br />Business Image / Brand<br />Media Exposure – Instant Coverage<br />Ethics / Integrity<br />Lawsuits, Litigation and Costs<br />Corporate Social Responsibility<br />9/19/2011<br />14<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />
    28. 28. Benefits & Value<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />15<br /><ul><li>Transforms workplace culture
    29. 29. Greater Engagement
    30. 30. Greater Innovation & Creativity
    31. 31. Improved Productivity
    32. 32. Enhances Talent Management
    33. 33. Recruitment
    34. 34. Development
    35. 35. Retention
    36. 36. Improves Vendor / Supplier Relationships
    37. 37. Improves Community Linkages</li></ul>9/19/2011<br />
    38. 38. Diverse Markets – Buying Power<br /><ul><li>African American = $965 billion
    39. 39. Hispanic/Latino = $1 trillion
    40. 40. Asian = $544 billion
    41. 41. Native American = $68 billion
    42. 42. Gay/Lesbian = $759 billion
    43. 43. Mature = $1.1 trillion
    44. 44. Disabled = $461+ billion
    45. 45. Women = $5 trillion</li></ul>Source: Selig Center for Economic Growth, University of Georgia, 2009<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />16<br />9/19/2011<br />
    46. 46. Development Process<br />Driven from The Top<br />Moving Beyond Conversation<br />Focused on Action and Results<br />Aligned to Business Strategy and Goals<br />Focused on Bottom Line Results<br />9/19/2011<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />17<br />
    47. 47. Role of Leadership<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />18<br /><ul><li>Establish The Commitment
    48. 48. Communicate The Commitment
    49. 49. Define The Challenge / Opportunity
    50. 50. State The Business Case
    51. 51. Establish Accountability Measures
    52. 52. Learning and Leading
    53. 53. Become Diversity Champions</li></ul>9/19/2011<br />
    54. 54. Concluding Comments<br />Plan for Success<br />Marathon – not a Sprint<br />Strategic Approach<br />Tie to Business Plan/Goals<br />What Gets Measured – Gets Done<br />Long-term Sustainable Outcomes<br />9/19/2011<br />19<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />
    55. 55. Thank You<br />Mandarin Chinese: “shay-shay”<br />Spanish:“gracias”<br />Cantonese Chinese:“doe-jay”<br />Japanese:“arr-i-gah-toe”<br />Arabic:“shu-kran”<br />Pakistani:“ shukriya”<br />Amharic: “ames-kenalu”<br />Somali:“mahadsanid”<br />Mongolian: “bayar-la-laa”<br />FEI Presentation Ÿ All Rights Reserved. Ÿ InclusionINC ©2011<br />20<br /><ul><li>Portuguese:“ohb-ri-gah-toe”
    56. 56. Italian:“gratz-ee”
    57. 57. German: “dahnk-ah”
    58. 58. French:“merci”
    59. 59. Scandinavian: “tak”
    60. 60. Persian:“tashakur”
    61. 61. Indian:“ dhaney-wad”
    62. 62. Swahili:“asante”
    63. 63. Hebrew: “toclah”</li></ul>9/19/2011<br />
    64. 64. Thank you to our Platinum Level Sponsors<br />
    65. 65. Thank you to our Gold Level Sponsors<br />
    66. 66. Thank you to our Silver Level Sponsors<br />

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