INDOSAT KNOWLEDGE PROFILE<br />2009 INDONESIAN MAKE STUDY<br />
Agenda<br />Sekilas Indosat<br />VisiMisi Value Indosat<br />VisiMisiStrategidan Program KM Indosat<br />StrukturOrganisas...
SEKILAS INDOSAT<br />2006<br />2004<br />Q1 - 2009<br />2008<br />4036<br />3857<br />3890<br />3886<br />Permanen<br />Ju...
Bidang Usaha Indosatadalah :<br />Seluler, Telekomunikasi Tetap, Multimedia KomunikasiData&Internet (MIDI)<br />Usaha Selu...
SLI, FWA dan Lokal
Pendapatan Terutama dari SLI
Multimedia, Komunikasi Data, Internet dan Satelit
14% pendapatan usaha
 75% pendapatan usaha
11% pendapatan usaha </li></ul>Kontribusi <br /><ul><li>Korporat
Umum
Generasi Muda
  Korporat
  UKM
  Residensial
    Wholesale
    Korporat
    Residensial</li></ul>Target Pasar<br />Jasa-jasa<br /><ul><li>   SLI 001
   SLI 008
   Flat call 016
   StarOne
   SLJJ 011
   Frame Relay
   Sirkit Sewa
   Internet Akses
   VSATs
   Pra bayar – 94%
   Pascabayar – 6%</li></ul>BIDANG USAHA<br />
INDOSAT VISI, MISI, VALUE<br />LEARNING FOCUS<br />VISI<br />  “Menjadiperusahaanpenyediasolusiinformasidankomunikasipilih...
CORPORATE VALUE : KEUNGGULAN<br />Salahsatu corporate values di Indosat adalahkeunggulan, dimanasetiaporangdituntutuntukse...
INDOSAT KM INITIATIVES<br />LEADERSHIP & TOP MANAGEMENT COMMITMENT<br />KNOWLEDGE FACILITIES<br />KNOWLEDGE PORTAL<br />KN...
INDOSAT KNOWLEDGE FORUM<br />Knowledge Forum adalah sebuah  forum bebas dan informal yang mengupas beragam pengetahuan dan...
VMS KM INDOSAT<br />MENJADI PENGGERAK DALAM PENGUASAAN, PENCIPTAAN, DAN PEMANFAATAN PENGETAHUAN UNTUK MENGHASILKAN INVOASI...
KM ROADMAP<br /><ul><li>Reward and Recognition Program
Building  KM Capacity
Upcoming SlideShare
Loading in …5
×

Indosat MAKE Presentation 2009

1,193 views

Published on

Published in: Lifestyle, Education, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,193
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
85
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • COI :Fishing@ventureBAPORKES (IVC, dll)Spiritual Activities
  • Visi : WHAT ?Misi : WHY DO WE EXIST ?Strategy : HOW ? (pilihan cara untuk mencapai)Visi Misi dibingkai jadi satu tanpa panah
  • Innnovation :Product / Services / Corporate Strategy (external)Excellence Operation (inside)Looping process di Knowledge CreationOutcomes dariimplementasi :Strategy Products ServicesMyIdea
  • Indosat MAKE Presentation 2009

    1. 1. INDOSAT KNOWLEDGE PROFILE<br />2009 INDONESIAN MAKE STUDY<br />
    2. 2. Agenda<br />Sekilas Indosat<br />VisiMisi Value Indosat<br />VisiMisiStrategidan Program KM Indosat<br />StrukturOrganisasi KM<br />KM danInnovation Capabilities<br />Evidence<br />
    3. 3. SEKILAS INDOSAT<br />2006<br />2004<br />Q1 - 2009<br />2008<br />4036<br />3857<br />3890<br />3886<br />Permanen<br />Jumlah Pegawai<br />+ 2041 Karyawan OS<br />+ 2250 Karyawan OS<br />+ 2117 Karyawan OS<br />+ 1764 Karyawan OS<br />NORTH SUMATRA<br />SOUTH SUMATRA<br />KALIMANTAN<br />SULAMPAPUA<br />MIDI<br />SELULAR<br />FIX PHONE<br />14 %<br />75 %<br />11 %<br />JABOTABEK<br />EAST JAVA BALI NUSRA<br />WEST JAVA<br />Line of Business<br />CENTRAL JAVA DIY<br />Wilayah Operasi<br />
    4. 4. Bidang Usaha Indosatadalah :<br />Seluler, Telekomunikasi Tetap, Multimedia KomunikasiData&Internet (MIDI)<br />Usaha Seluler<br />Telekomunikasi Tetap<br />MIDI <br />Penjelasan<br /><ul><li>Penyelenggara Seluler Kedua Terbesar di Indonesia
    5. 5. SLI, FWA dan Lokal
    6. 6. Pendapatan Terutama dari SLI
    7. 7. Multimedia, Komunikasi Data, Internet dan Satelit
    8. 8. 14% pendapatan usaha
    9. 9. 75% pendapatan usaha
    10. 10. 11% pendapatan usaha </li></ul>Kontribusi <br /><ul><li>Korporat
    11. 11. Umum
    12. 12. Generasi Muda
    13. 13. Korporat
    14. 14. UKM
    15. 15. Residensial
    16. 16. Wholesale
    17. 17. Korporat
    18. 18. Residensial</li></ul>Target Pasar<br />Jasa-jasa<br /><ul><li> SLI 001
    19. 19. SLI 008
    20. 20. Flat call 016
    21. 21. StarOne
    22. 22. SLJJ 011
    23. 23. Frame Relay
    24. 24. Sirkit Sewa
    25. 25. Internet Akses
    26. 26. VSATs
    27. 27. Pra bayar – 94%
    28. 28. Pascabayar – 6%</li></ul>BIDANG USAHA<br />
    29. 29. INDOSAT VISI, MISI, VALUE<br />LEARNING FOCUS<br />VISI<br /> “Menjadiperusahaanpenyediasolusiinformasidankomunikasipilihan”<br />TEKNOLOGI<br />1<br />CELLULAR<br />IP<br />BASIC TECHNOLOGY<br />COMMERCIAL/BUSINESS<br />2<br />MISI<br />MARKETING<br />CUSTOMER SERVICE<br />Mengembangkanproduk, jasa, dansolusi yang inovatifdanberkualitasdanyang memberikanhasil yang terbaikbagipelanggan<br />Berpartisipasidalampeningkatankualitaskehidupanstakeholder<br />Secarakonsistenmeningkatkan shareholder value<br />PRODUCT DEVELOPMENT<br /> MANAGEMENT & BUSINESS SUPPORT<br />3<br />BASIC MANAGEMENT<br />WORK EFFECTIVENESS<br />LEADERSHIP<br />4<br />IBAMLP<br />IBUMLP<br />ISMLP<br />ED<br />CORPORATE VALUES<br />Integrity<br />Teamwork<br />Excellence<br />Partnership<br />Customer Focus<br />
    30. 30. CORPORATE VALUE : KEUNGGULAN<br />Salahsatu corporate values di Indosat adalahkeunggulan, dimanasetiaporangdituntutuntukselalumemiliki“SEMANGAT MENJADI YANG TERBAIK” danselalusiapuntuk“MENGEMBANGKAN KEMAMPUAN”<br />Pengembangankemampuan<br />Semangatmenjadi yang terbaik<br />keunggulanteknologi<br />jaminankehandalan<br />
    31. 31. INDOSAT KM INITIATIVES<br />LEADERSHIP & TOP MANAGEMENT COMMITMENT<br />KNOWLEDGE FACILITIES<br />KNOWLEDGE PORTAL<br />KNOWLEDGE EVENT<br />TRAINING CENTER<br />MYLEARNING<br />INFINITI<br />KNOWLEDGE CAFE<br />MYINDOSAT<br />MYLIBRARY<br />INNOVATION CENTER<br />COMMUNITY OF PRACTICES<br />LIBRARY<br />I-CAFE<br />MYKNOWLEDGE<br />MYVALUES<br />COMMUNITY OF INTEREST<br />CEO BLOG<br />NETWORK ONLINE<br />LEARNING POLICY<br />SME REWARD<br />EXPERTISE CAREER PATH<br />TRAINING SEBAGAI KPI<br />KNOWLEDGE FORUM<br />SOCIAL OBLIGATION<br />EDUCATION<br />SCHOLARSHIP<br />
    32. 32. INDOSAT KNOWLEDGE FORUM<br />Knowledge Forum adalah sebuah forum bebas dan informal yang mengupas beragam pengetahuan dan wawasanyang melibatkan berbagai lapisan di dalam perusahaan, yang akan mendukung terbentuknya budaya belajar mandiri dan budaya berbagi pengetahuan<br />BRAND<br />LEVEL<br />TOPIC<br />NUMBER OF EVENTS<br />16<br />48<br />….<br />COI meliputi : Indosat @venturer, IVC, KlubFotografi Indosat, Indosat Book Readers, Music, Spiritual Activities, etc <br />
    33. 33. VMS KM INDOSAT<br />MENJADI PENGGERAK DALAM PENGUASAAN, PENCIPTAAN, DAN PEMANFAATAN PENGETAHUAN UNTUK MENGHASILKAN INVOASI YANG MENDUKUNG PENYEDIAAN SOLUSI INFORMASI DAN KOMUNIKASI YANG TERDEPAN<br />VISI<br />MEMANFAATKAN TEKNOLOGI YANG TEPAT, SISTEM PEMBELAJARAN DAN BERBAGI PENGETAHUAN YANG EFEKTIF<br />MENGEMBANGKAN INFRASTRUKTUR DAN SISTEM UNTUK MENUMBUH-KEMBANGKAN BUDAYA BELAJAR DAN BERBAGI PENGETAHUAN<br />MISI<br />BUDAYA BELAJAR<br />SISTEM DAN MEKANISME<br />TEKNOLOGI<br />STRATEGI<br />KM Indosat berusahauntukmengintegrasikanprosespenciptaandanpemanfaatanpengetahuankedalambisnisprosesterutamauntukmemudahkandanmempercepatprosespenciptaannilaitambah<br />
    34. 34. KM ROADMAP<br /><ul><li>Reward and Recognition Program
    35. 35. Building KM Capacity
    36. 36. Strengthen Innovation Program
    37. 37. Knowledge sharing
    38. 38. E-Learning
    39. 39. Community
    40. 40. Idea board (MyIdea)
    41. 41. Setting KM Governance
    42. 42. Develop Corporate P&P
    43. 43. Knowledge Mapping
    44. 44. KM Infrastructure -Develop Knowledge Accessability
    45. 45. Develop Learning System
    46. 46. Develop Innovation drive System
    47. 47. KM Initiatives Campaign
    48. 48. Develop Knowledge Sharing Culture
    49. 49. Maintain Knowledge Sharing culture
    50. 50. Reward and Recognition Program
    51. 51. Ensure Knowledge accessability</li></ul>Scattered Knowledge Initiatives<br />(… - 2008)<br />
    52. 52. STRUKTUR ORGANISASI KM<br />GROUP HEAD <br />HUMAN CAPITAL MANAGEMENT<br />(GANDUNG A. MURDANI)<br />DIVISION HEAD <br />LEARNINNG AND CAPABILITIES MANAGEMENT<br />(EDI RIYANTO)<br />TRAINING OPERATION<br />(ITUK HERARINDRI)<br />LEARNING PROGRAM MANAGEMENT<br />(ENDY JUNAEDY)<br />SPECIAL TRAINING AND KNOWLEDGE MANAGEMENT<br />(INDAH ANANTI)<br />TRAINING FACILITIES MANAGEMENT<br />(LALU IRAWAN)<br />KM EVENT ORGANIZER<br />KM PROGRAM & STRATEGY<br />KM REPOSITORY & LIBRARY<br />KM FACILITIES<br /><ul><li>Inhouse Training Management
    53. 53. Domestic Exhouse Training
    54. 54. Training Budget Controlling
    55. 55. Training Financial Operation
    56. 56. Training Administration
    57. 57. Training Need Analysis
    58. 58. Training Budgeting
    59. 59. KM Development
    60. 60. E-Learning Management
    61. 61. Training Policy
    62. 62. Overseas Exhouse Training
    63. 63. Training Database Management
    64. 64. Library and Knowledge Center </li></ul>Management<br /><ul><li>Benchmarking Program
    65. 65. Social Obligation Management </li></ul>(KerjaPraktek / TugasAkhir / <br />Program Magang Indosat)<br /><ul><li>Training facilities </li></ul> management<br /><ul><li>Training services and support </li></ul>management<br />
    66. 66. Implementasioleh<br />Unit Terkait<br />RincianRencana/ ImplementasiProyek<br />Merancangmetodekerja & skenarioproduk/jasa<br />Menampungidedariinternal<br />DukunganPeluncuranPasarsampaidenganPascaPeluncuran<br />KM & INNOVATION CAPABILITIES<br />WILAYAH KNOWLEDGE MANAGEMENT<br />WILAYAH INNOVATION CENTER<br />INDIVIDUAL AND/OR UNIT/FUNCTION<br />KNOWLEDGE CREATION<br />KNOWLEDGE CREATION<br />KNOWLEDGE UTILIZATION<br />IDE<br />EKSPERIMEN<br />VENTURE<br />IMPLEMENTASI<br />KNOWLEDGE EXCHANGE/ SHARING<br />KNOWLEDGE<br /> SHARING<br />IMPLEMENTASI<br />KNOWLEDGE <br />RESOURCES<br />training<br />e-learning<br />STRATEGI<br />PRODUCT<br />SERVICES<br />BUSINESS PROCESS<br />Job assignment<br />workshop<br />task force & project<br />
    67. 67. MYKNOWLEDGE PORTAL<br />LIPUTAN KNOWLEDGE EVENT<br />FORUM DISKUSI<br />PERATURAN PERUSAHAAN<br />DISKUSI DENGAN AHLI KITA<br />MAIN MENU<br />
    68. 68. Message : “Innovate through Co-Creation between Employee and Customer”<br />Internal Website<br />External Website<br />INNOVATION CENTER PORTAL<br />
    69. 69. INDOSAT KM AND MAKE CRITERIAS<br />KNOWLEDGE DRIVEN CULTURE<br />SENIOR MANAGEMENT LEADERSHIP<br />1<br />2<br />8<br />3<br />KNOWLEDGE BASED PRODUCT<br />SHAREHOLDER VALUE<br />MAKE CRITERIA<br />4<br />INTELLECTUAL CAPITAL<br />VALUE BASED KNOWLEDGE CULTURE<br />7<br />6<br />5<br />KNOWLEDGE SHARING<br />LEARNING ORGANIZATION<br />STRONG<br />NEED IMPROVEMENT<br />
    70. 70. NEXT ON INDOSAT KM<br />Knowledge Convention and IKMA (Indosat Knowledge Management Award)<br />Penajaman Knowledge Mapping<br />Leaders Sharing Policy<br />COP as a part of Group KPI<br />
    71. 71. evidences<br />
    72. 72. KM AWARENESS CAMPAIGN<br />
    73. 73. INDOSAT COMMUNITY<br />Offline Event<br />Indonesian Consumunity Expo 2007 <br />Program by Hobby<br />Content (by CP)<br />Portal/ Online<br />Capturing external idea and needs to provide the better services and products<br />blackberry community<br />agent community<br />IM3 @ school<br />Event Walk The World <br /> 13 Mei 2007 <br />
    74. 74. IWIC (Indosat Wireless Innovation Contest)<br />
    75. 75. KNOWLEDGE SHARING CAMPAIGNS<br />
    76. 76. KNOWLEDGE SHARING ACTIVITIES<br />
    77. 77. HEADQUARTER<br />CoP Activities<br /><ul><li>National Customer Service
    78. 78. Procurement
    79. 79. Internal Audit
    80. 80. Integrated Marketing
    81. 81. Human Capital Management (HR Forum)
    82. 82. Business Strategy (IC Forum)
    83. 83. Jabotabek Region
    84. 84. West Java Region
    85. 85. Kalimantan Region (X2 Forum)
    86. 86. South Sumatra Region</li></ul>REGIONAL OFFICE<br />
    87. 87. KNOWLEDGE CAFE<br />
    88. 88. KNOWLEDGE CAFÉ SCHEDULE<br />
    89. 89. KNOWLEDGE DISSEMINATION FACILITIES<br />INDOSAT LIBRARY<br />INDOSAT TRAINING CENTER<br />I-CAFE<br />AUDITORIUM 001<br />
    90. 90. TRAINING FOR COP CHAMPION AND CHANGE AGENTS<br />
    91. 91. APRESIASI INDOSAT 2008<br />The Best Contact Center 2008, 9 Mei 2008<br />Untuk 11 kategori, seperti : The Best Operation, The Best Design Technology, The Best Infrastructure, The Best Contribution<br />The Asian Wall Street Journal Award 2008, 9 Mei 2008<br />Indonesia’s Top 10 Company urutan ke 6 dan Inovasi urutan ke 5<br />Islamic Finance Award 2008 , 10 Mei 2008<br />The Biggest and The Most Active Sukuk Issuer 2008<br />2007 Vision Award for Annual Report, 14 Juli 2008<br />League of American Communications Professional (LACP) competition<br />Annual Report Award 2007 , 12 Agustus 2008<br />The Best Private Non Financial Listed<br />Indonesia’s Best Wealth Award 2008, 14 September 2008<br />Best Wealth Creator Award 2008<br />E-Learning Award, 28 Oktober 2008<br />E-Learning for Corporate (Terbaik 2)<br />Metro TV MDGs Award, 29 Oktober 2008<br />Best Program dalam mendukung tujuan MDGs no. 5, Kesehatan Ibu Hamil<br />BRTI Award, 10 November 208<br />Best Achievement Award<br />IT Inspiration Award, 10 Desember 2008<br />
    92. 92. FORSEL AWARD, 1 Januari 2009<br />GSM Favourite 2008 – pilihanpelanggan<br />TOP BRAND AWARD, 12 Februari 2009<br />Untuk kategori produk Mentari, IM3, dan Matrix<br />CALL CENTER AWARD 2009, 13 Maret 2009<br />The Best Call Center untuk kategori Telekomunikasi<br />INDONESIA GOLDEN RING AWARD 2009, 18 Maret 2009<br />Untuk kategori Operator Data Service<br />APRESIASI INDOSAT 2009<br />PR OF THE YEAR 2009, 16 April 2009<br />Gold Winner for Concept Program and Result Program<br />PEFINDO AWARD 2009, 27 April 2009<br />Best Bond Issuer<br />SERVICE QUALITY AWARD 2009, 7 Mei 2009<br />Gold Award untuk Cellular (GSM) Service Points<br />THE BEST CONTACT CENTER INDONESIA 2009, 30 Mei 2009<br />Platinum Award untuk The Best Contact Center Operation<br />INDONESIA CELLULAR AWARD 2009, 14 Juni 2009<br />The Best Operator GSM 2009<br />
    93. 93. INDOSAT KNOWLEDGE PORTAL<br />myindosat portal<br />innovation center portal<br />mylearning portal<br />network online portal<br />infiniti portal<br />myknowledge portal<br />mylibrary portal<br />
    94. 94. MYLEARNING REWARD 2009<br />MyLearning Best Polling<br />MyLearning Subject Matter Expert<br />Peserta MyLearning Day 2009 Soft Competition<br />MyLearning Best Learner<br />
    95. 95. TELADAN PIMPINAN (SHARING)<br />Fadzri Sentosa (Direktur Jabotabek & Regional Sales) Gamareza (Group Head National Customer Service)<br />KNOWLEDGE CAFÉ 1<br />KNOWLEDGE CAFÉ 3<br />KNOWLEDGE CAFÉ 7<br />Rhenald Kasali (Ketua Program MM UI) Wahyu Wijayadi (Direktur Corporate Services)<br />Fuad F (GH Integrated Marketing) Guntur S Sibro (Direktur Marketing)<br />
    96. 96. BENCHMARKING DAN RISET SEPUTAR KM (OUTGOING & INCOMING KNOWLEDGE)<br />Padaperiode 2007-2009, <br />Indosat Learning Organization, telahmenjadi<br />objek benchmark danmenjadiobjekpenelitianmahasiswa<br />OBJEK BENCHMARK / NARASUMBER<br />OBJEK RISET<br /><ul><li> Bank Indonesia
    97. 97. Antam (Aneka Tambang)
    98. 98. Medco Energy
    99. 99. Toyota Astra Finance
    100. 100. UdiklatDaratDepartemen</li></ul>Perhubungan<br /><ul><li>FakultasKedokteran UI
    101. 101. PemdaKebumen, Jawa Tengah
    102. 102. Garuda Indonesia
    103. 103. 2 orangmahasiswa S3
    104. 104. 7 orangmahasiswa S2
    105. 105. 5 orangmahasiswa S1
    106. 106. 4 orang internship program – magang</li></ul>daridalamdanluarnegeri<br />
    107. 107. INDOSAT LIBRARY<br />
    108. 108. THANKYOU<br />

    ×