Integrated Social Services: Reaching the Most Vulnerable. Training package for case managers
The three pillars of Integrated Social Services Case Management – Introduction – slide 1
Republic of Armenia: a possible model of Integrated Social Services Overall social Decentralised services and protection and child Local governments protection services Ministry of Labour & Ministry of Social Issues Territorial Depts of Social Protection, Family Administration Children and Women, Unemployment, Elderly Marzpetarans/ 5 municipalities Health Services Depts Family, children and Health and social women units departments Education Coordination of Local Social Plans, Protocols of Services cooperation among services Depts Territorial Other Offices of services Social Services Case Managers NGOs In-depth assessment, definition of plans with families, referral One window reception – either in the same building or in a separate location First rapid assessment of the client’s needs – referral Referral lines, supervision lines, cooperation lines Case Management – Introduction – slide 2
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