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Using Skype to support  off campus learners   Geraldine Jones [email_address] Andy Ramsden [email_address] Slideshare.net ...
Do the handsets work ? <ul><li>Yes </li></ul><ul><li>I wouldn’t bet on it </li></ul><ul><li>I really don’t care </li></ul>...
Have you ever knowingly participated in a (synchronous) desktop conference? <ul><li>Yes </li></ul><ul><li>No </li></ul><ul...
Do you have a skype account? <ul><li>Yes </li></ul><ul><li>No </li></ul>
If you have a skype account (or other VOIP), how would you describe yourself … <ul><li>Power User  – log on each day, use ...
Do you agree with the following statement. <ul><li>Strongly Agree </li></ul><ul><li>Agree </li></ul><ul><li>Neutral </li><...
A spectrum of synchronous conferencing tools 1 to 1 many to many 1 to many 1 to few few to few http:// www.accessgrid.org ...
Comparison of approaches <ul><li>Desktop video conferencing </li></ul><ul><li>Speed  – faster than browser based alternati...
 
Skype is.. <ul><li>http:// www.skype.com </li></ul>… .  software that lets you  talk over the internet  to anyone, anywher...
Skype also enables   <ul><li>One-to-one telephony (Skype-to-Skype and Skype-out)  </li></ul><ul><li>Telephone conferencing...
Getting started with Skype Get help here:  http:// www.skype.com /help/guides/
Live Demo
Advantages over landline telephony <ul><li>Assignment of one number to many phones.  </li></ul><ul><li>A user can log onto...
Impact of VOIP telephony <ul><li>Increased mobility affects the whole process of communication within an institution  </li...
<ul><li>How could you use Skype in your own teaching/support context? </li></ul>
Skype for teaching and learning <ul><li>Support </li></ul><ul><ul><li>Placement students </li></ul></ul><ul><ul><li>Peer t...
Which one would you like us to discuss? <ul><li>Support placement students (UoB) </li></ul><ul><li>Assessment (synchronous...
Case Study 1: Eric Anderson Lecturer, Dept of Education <ul><li>Purpose :  To keep in touch with placement students </li><...
Case Study 2: Live Assessment  <ul><li>Purpose:  To assess a student’s presentation to confirm a grade boundary </li></ul>...
Case Study 3:  Live Workshop <ul><li>Purpose:  To bring together a group of professionals to explore the potential of Skyp...
Case Study 3: Live Workshop <ul><li>Feedback from participants </li></ul><ul><ul><li>The full conference worked less well ...
<ul><li>Purpose:  To bring in a remote expert to contribute to an MA seminar   </li></ul><ul><ul><li>8 students and 1 tuto...
Do you agree with the following statement. <ul><li>Strongly Agree </li></ul><ul><li>Agree </li></ul><ul><li>Neutral </li><...
What are your plans now? Please leave a Skype message for us after the session
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Using Skype to support off campus learners

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A short introductory presentation delivered to staff at the University of as part of their summer seminar technology taster series

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  • Introduce ourselves Invite the audience to introduce themselves and say what they want to get out of the session.
  • Transcript of "Using Skype to support off campus learners"

    1. 1. Using Skype to support off campus learners Geraldine Jones [email_address] Andy Ramsden [email_address] Slideshare.net – tag: eatbath-present08 www.tasterseries.wordpress.com
    2. 2. Do the handsets work ? <ul><li>Yes </li></ul><ul><li>I wouldn’t bet on it </li></ul><ul><li>I really don’t care </li></ul>What is the likelihood that I’ll get back to Bristol this evening, the sun will be shining so that I can pick some raspberries with my youngest child for our tea.
    3. 3. Have you ever knowingly participated in a (synchronous) desktop conference? <ul><li>Yes </li></ul><ul><li>No </li></ul><ul><li>I just don’t know ! </li></ul>
    4. 4. Do you have a skype account? <ul><li>Yes </li></ul><ul><li>No </li></ul>
    5. 5. If you have a skype account (or other VOIP), how would you describe yourself … <ul><li>Power User – log on each day, use it a couple of times a week for both voice and video </li></ul><ul><li>Novice – log on each day (because the computer does it for me), tend to use it once a week, mostly for text chat and voice </li></ul><ul><li>Enthusiastic amateur – I log in very infrequently, tend to use it once a month to communicate on non-work related issues. </li></ul>
    6. 6. Do you agree with the following statement. <ul><li>Strongly Agree </li></ul><ul><li>Agree </li></ul><ul><li>Neutral </li></ul><ul><li>Disagree </li></ul><ul><li>Strongly Disagree </li></ul>Skype (or equivalent) offers significant potential in the way that I communicate with people for work purposes. It will be a central part of my communication strategy.
    7. 7. A spectrum of synchronous conferencing tools 1 to 1 many to many 1 to many 1 to few few to few http:// www.accessgrid.org / + +
    8. 8. Comparison of approaches <ul><li>Desktop video conferencing </li></ul><ul><li>Speed – faster than browser based alternatives </li></ul><ul><li>Quality – better quality video and audio than browser based solutions </li></ul><ul><li>Features – more features </li></ul><ul><li>Browser based video conferencing </li></ul><ul><li>Simplicity – simpler than an IM client. </li></ul><ul><li>Compatibility - because they run in the browser, there is no problem with OS compatibility. </li></ul><ul><li>Omni-accessible - as long as you have a webcam and internet connection, you can hold a conference. </li></ul>http://www.voip-sol.com/7-leading-browser-based-video-conference-tools/
    9. 10. Skype is.. <ul><li>http:// www.skype.com </li></ul>… . software that lets you talk over the internet to anyone, anywhere in the world for FREE! How? Using VOIP (Voice over Internet Protocol) technology which digitising voice data into packets to send over any IP network 250 million users
    10. 11. Skype also enables <ul><li>One-to-one telephony (Skype-to-Skype and Skype-out) </li></ul><ul><li>Telephone conferencing </li></ul><ul><li>Video conferencing </li></ul><ul><li>One-to-one text chat </li></ul><ul><li>Many-to-many text chat </li></ul><ul><li>Skypecasts </li></ul><ul><li>“ Friends” directory </li></ul><ul><li>Global subscriber directory & member profiling system </li></ul><ul><li>Activity history (calls, chats, etc.) </li></ul><ul><li>Presence awareness </li></ul>7 things you should know about Skype (EDUCAUSE) http://connect.educause.edu/Library/ELI/7ThingsYouShouldKnowAbout/45746
    11. 12. Getting started with Skype Get help here: http:// www.skype.com /help/guides/
    12. 13. Live Demo
    13. 14. Advantages over landline telephony <ul><li>Assignment of one number to many phones. </li></ul><ul><li>A user can log onto their network anywhere and still receive and make calls. </li></ul><ul><li>Instant Messaging (IM). </li></ul><ul><li>Presence - who, on the network is currently available, away, or invisible </li></ul><ul><li>Missed calls list </li></ul><ul><li>Notification of voicemail. </li></ul><ul><li>Use of video, conference calling and general multimedia. </li></ul>
    14. 15. Impact of VOIP telephony <ul><li>Increased mobility affects the whole process of communication within an institution </li></ul><ul><ul><li>fewer missed calls, </li></ul></ul><ul><ul><li>increase in returned calls </li></ul></ul><ul><ul><li>overall time management. </li></ul></ul><ul><li>http://www.jiscinfonet.ac.uk/infokits/social-software/voip/what-are-the-benefits </li></ul>
    15. 16. <ul><li>How could you use Skype in your own teaching/support context? </li></ul>
    16. 17. Skype for teaching and learning <ul><li>Support </li></ul><ul><ul><li>Placement students </li></ul></ul><ul><ul><li>Peer to peer </li></ul></ul><ul><ul><li>Help desk/office hours </li></ul></ul><ul><li>Assessment </li></ul><ul><ul><li>Viva interview </li></ul></ul><ul><ul><li>Feedback on assessment </li></ul></ul><ul><li>Teaching sessions </li></ul><ul><ul><li>Tutorials </li></ul></ul><ul><ul><li>Remote lecture </li></ul></ul><ul><ul><li>Small group workshops/seminars </li></ul></ul><ul><ul><li>Group projects </li></ul></ul><ul><ul><li>Field work </li></ul></ul>Creating teaching materials from recorded conversations Expert interviews Answer phone questions/feedback
    17. 18. Which one would you like us to discuss? <ul><li>Support placement students (UoB) </li></ul><ul><li>Assessment (synchronous) </li></ul><ul><li>Workshops to remote groups / users </li></ul><ul><li>Visiting experts to teaching sessions (Bath) </li></ul>
    18. 19. Case Study 1: Eric Anderson Lecturer, Dept of Education <ul><li>Purpose : To keep in touch with placement students </li></ul><ul><ul><li>Between 4-10 students a year </li></ul></ul><ul><li>Technology: Skype audio and text </li></ul><ul><ul><li>Students prefer text chat </li></ul></ul><ul><ul><li>Get in touch ~ twice a month </li></ul></ul><ul><li>Advantages </li></ul><ul><ul><li>Free international calls </li></ul></ul><ul><ul><li>Replaces the ‘Placement Visit’ i.e. cheaper, time not wasted </li></ul></ul><ul><ul><li>Students know they contact anytime </li></ul></ul><ul><li>Skype works for me because: </li></ul><ul><ul><li>Informal relationship with students </li></ul></ul><ul><ul><li>Approachable, can be contacted anytime via Skype </li></ul></ul><ul><li>50% Email messages contact comes via facebook, 50% via standard email routes </li></ul>
    19. 20. Case Study 2: Live Assessment <ul><li>Purpose: To assess a student’s presentation to confirm a grade boundary </li></ul><ul><ul><li>One to one communication </li></ul></ul><ul><ul><li>Both parties remotely located </li></ul></ul><ul><ul><li>Student presented then answered tutor questions </li></ul></ul><ul><li>Technology : shared zoho show document + Skype </li></ul><ul><ul><li>Skype to landline call </li></ul></ul><ul><li>Feedback from participants </li></ul><ul><ul><li>The student was a little nervous at first but soon felt comfortable </li></ul></ul><ul><ul><li>Tutor was pleased with the ease of setup and the resulting interaction. </li></ul></ul><ul><li>Advantages </li></ul><ul><ul><li>Enabled a better assessment of the student’s work than could be achieved by just flipping through a powerpoint. </li></ul></ul><ul><ul><li>Easy to set up </li></ul></ul><ul><ul><li>Cheap </li></ul></ul><ul><li>http:// mrmoses.org/?p =82 </li></ul>
    20. 21. Case Study 3: Live Workshop <ul><li>Purpose: To bring together a group of professionals to explore the potential of Skype conferencing </li></ul><ul><ul><li>6 participants 1 facilitator all located in the UK </li></ul></ul><ul><ul><li>Facilitator set up a shared Google document prior to the workshop </li></ul></ul><ul><ul><li>Skype ids were exchanged via the Google document. </li></ul></ul><ul><ul><li>The workshop progressed through a series of paired activities followed by plenaries. </li></ul></ul><ul><ul><li>All comments and outcomes were recorded in the shared document by participants </li></ul></ul><ul><li>Technology : Skype + Google document </li></ul><ul><ul><li>Audio only interaction </li></ul></ul><ul><ul><li>Conference call and one to one calls </li></ul></ul>
    21. 22. Case Study 3: Live Workshop <ul><li>Feedback from participants </li></ul><ul><ul><li>The full conference worked less well as some participants’ audio broke up. Hanging up and restarting a call helped. </li></ul></ul><ul><ul><li>The break out sessions worked very well. </li></ul></ul><ul><ul><li>A good sense of presence was achieved by audio only plus photo. </li></ul></ul><ul><ul><li>The Google doc was an excellent focus for the group and served as a record of activity afterwards </li></ul></ul><ul><li>Advantages </li></ul><ul><ul><li>Easier to convene a group if you are only asking for 1hr rather than a day </li></ul></ul><ul><ul><li>Easy to set up </li></ul></ul><ul><ul><li>Cheaper than travelling </li></ul></ul>Conference call practices to generate knowledge and record learning http://www.learningalliances.net/index.php/resources/conference-call-practices/
    22. 23. <ul><li>Purpose: To bring in a remote expert to contribute to an MA seminar </li></ul><ul><ul><li>8 students and 1 tutor located in Bath and 1 guest speaker located in Canada </li></ul></ul><ul><ul><li>Expert gave a short talk to the group and took questions from the group afterwards. </li></ul></ul><ul><li>Technology : Apple Mac laptops, webcams and iChat, one in each location </li></ul><ul><ul><li>Speaker’s image displayed on full screen via data projector </li></ul></ul><ul><ul><li>Sound via external speaker </li></ul></ul><ul><li>Feedback from participants </li></ul><ul><ul><li>A good sense of presence of the remote speaker in the room and a good sense of audience for the presenter. </li></ul></ul><ul><ul><li>All participants enjoyed the experience </li></ul></ul><ul><li>Advantages </li></ul><ul><ul><li>A richer learning experience for students </li></ul></ul><ul><ul><li>Easy to set up </li></ul></ul><ul><ul><li>Cheaper than flying guests in! </li></ul></ul>Case Study 4: Visiting expert Alan Reid - Dept of Education
    23. 24. Do you agree with the following statement. <ul><li>Strongly Agree </li></ul><ul><li>Agree </li></ul><ul><li>Neutral </li></ul><ul><li>Disagree </li></ul><ul><li>Strongly Disagree </li></ul>Skype (or equivalent) offers significant potential in the way that I communicate with people for work purposes. It will be a central part of my communication strategy.
    24. 25. What are your plans now? Please leave a Skype message for us after the session

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