Tess Longfield Travel PR 2012
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Presentation by Tess Longfield at E-Tourism East Africa Conference Nairobi March 2012
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Tess Longfield Travel PR 2012
- 1. ONLINE PR FOR TRAVEL Tess Longfield
- 2. ONLINE PR • Background • The online media landscape • Twitter tactics • Crisis PR online • Bloggers – rules of engagement
- 4. BIG BRANDS… … and small businesses
- 5. TRADITIONAL MEDIA VS ONLINE The US newspaper industry has shrunk by 43 per cent since 2000 Network TV news consumption up 4.5 % in US Many TV travel programmes axed
- 6. TRADITIONAL MEDIA VS ONLINE National news publications going global 1. MailOnline 2. New York Times 3. HuffPo MailOnline nearing the 100m user mark TV has become “socialized” #
- 7. TRADITIONAL VS ONLINE MEDIA KENYA AIRWAYS NEW ROUTE • Circulation: approx 1m • Johnny Jet travels around 150000 miles and visits 20 • Travel Editor: Christine Walker countries each year • Copy deadline: Thursday 3pm • 22,465 followers on Twitter • Host of the Travel Channel's Hot Spots 2012
- 8. Customer service Blog communities Virtual Discussion forums worlds Microblogs Social networks Blog Platforms Niche networks Blogs Groups Wikis Video Search Widgets Tagging Audio Lifestreams Music Livecasting Social bookmarks Location Documents Comment and reputation Events Pictures Mobile Slideshows Crowd-sourced
- 9. HOW TO WIN FRIENDS & INFLUENCE PEOPLE IN 140 CHARACTERS • Start following journalists/bloggers • Listen…then interact • Be a good citizen in the Twitterverse • Show personality • Host a tweet-up • Twitter special offer/flash sale More than 60 per cent of journalists have a Twitter profile
- 10. OH-OH!
- 12. BLOGGERS: THE RULES OF ENGAGEMENT • Read their blog. Then read • Be honest it again • Remember: you're • Be responsive developing a genuine • Be respectful relationship • Comment, share some 'link • Be transparent love' • Don't try to spin your news • Be even-handed - let them decide if it's • Don't market. Listen and important • Surprise and delight them converse • If something isn't clear, make it so • Only engage when you have the 'right' to do so - don't shoehorn
- 13. Email: tess@longfieldpr.com Mobile: +254 706 600585 (Kenya) +44 7736 302271 (UK) @TessLongfield longfieldpr.com
Editor's Notes
- Former Head of International PR at VisitBritainPR agency background
- Country boundaries are blurred.Media convergence.
- http://www.economist.com/node/21550262
- Case studies: Sweden, VisitBritain value tour?, UK businesses who use online media effectively… Hyatt concierge on Twitter, VisitBritain blogger trips, Yahoo Top Tens, video examples…
- *Edelman’s Trust Barometer 2012– global survey in 30 countriesFourth base: the similarities between social media and teenage sex; everyone's talking about it, very few are doing it and almost none are doing it well
- How to manage your reputation online: dealing with the speed of information circulating on social mediaThe dos and don’ts of how to use social media to react and respond when a crisis does occur