2. You require three things:
• 1. Browser interface
• 2. X-lite softphone program
• 3. Understanding of what
you’re doing!
3. 1. Browser interface
• Open a new tab in Chrome
Ctrl-Click
this button
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
4. 1. Browser interface
• Sign in using your assigned volunteer number
Your username will be “pb_vol_act1” or
2 or 3…the number is written on the
yellow tape on your computer, inside a
square.
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
5. 1. Browser interface
• Click “phonebanking” on the top menu
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
6. 1. Browser interface
• Open your appropriate list
• The list to open is written on the yellow
tape on your computer: “tier2.list_xx”
• It will probably be on page 2
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
7. 2. Softphone
• Open “X-Lite”
• The logo on the
start menu looks
like below
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
8. 3. Process for each call
• Click on a grey number – this is a voter
who hasn’t yet been contacted.
• You will then see the following interface
(next page)
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
9. 3. Process for each call
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
10. 3. Process for each call
• Type (or copy-paste) the number into X-
lite and call away.
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
11. 3. Process for each call
Record Contact Status
1. A meaningful interaction
2. Couldn’t talk now
3. Doesn’t speak English
4. No answer OR answering
machine
5. Disconnected, no voter,
wrong number, etc
6. Do not call again
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
12. 3. Process for each call
If contact status was “answered”
record a Support Level
1. Unconditionally voting for
Scott
2. Conditionally supports scott
3. Undecided
4. Doesn’t support scott, open
to discussion.
5. Hates Scott, closed to
discussion.
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
13. 3. Process for each call
• Tick any issues and record any thing else
in “Notes”
• Click “Log contact” to end.
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls
14. 3. Process for each call
• Time for your next call!
Quicklinks: 1. Browser Interface 2. X-Lite 3. Making the calls