Compartim Project: Knowledge
Management Communities of Practice –
Social Learning in the Autonomous
Government of Catalonia"
Berlin, 3th December 2009.
Dolors Reig Hernández, Generalitat de Catalunya, elcaparazon.net Consulting
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WHO WE ARE?
• A center of studies and training linked to the
Department of justice of the Autonomic government.
• 12.000 students per year.
• 14.000 hours of training.
We work for the department of justice (Courts and
penitentiary Services), with 15.000 employees.
• For the area of Penitentiary Services and juveniles we
take care of the initial training and the continuous
training.
• The center (CEJFE) has a staff of 50 workers and an
annual budget of 6 million Euros.
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What have we made in Knowledge Management?
• In the last 3 years (2006-2008) we have
developed a communities of practice
program.
• For us a community of practice is a group
of professionals who work for voluntary
decision in a project that pretends to
elaborate new knowledge.
• This new knowledge has to be useful for
the activities of the Department.
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Why we do this program?
• Fashion....? Social web.
• Some previous experiences of members
of our organization.
• 2006 : a good budgetary moment.
• Clear consciousness of the limitations
/advantages of the traditional systems of
training.
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Examples of communities of practice.
Participants Enthusiastics Product
Psychologists Clinic interviews guide
105 25
Criminologist Especial measures
Jurist 80 18
Social Educators Intercultural management guide.
140 25
Traffic education
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Map of communities of practice 2009
Communities of practice 14 communities +
3 working groups
e-moderator Working groups
+ 250 active
participants
Live meetings Online work + 1.300
participants
Discussion
(9% )
Difusion
Products
Evaluation
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What have we learned of this experience:
• Communities need a system of control and specific
monitoring model which it is necessary to construct.
• There is a difficult equilibrium between a good degree of
spontaneity and vertical supervision.
• It can also be problematic to decide the subject.
• It is necessary to establish very good contact/complicity
with the main customer to avoid misunderstandings..
• We have difficulties in describing the continuity of the
communities ( Garden model? ).
• Quality knowledge products needs an accurate (harmonious)
balance between all the elements.
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Training offer:
• Specific for e-moderators courses:
– Blended: CEJFE/e-Catalunya
– Mandatory training
• Knowledge Management specific Seminars:
– Open to the public / Closed to emoderators sessions.
-Dinamization – Facilitation: COLLABORATION COMPETENCIES
• Web Sessions. Public and transversal among administrations –
enterprises.
• Good Practices sessions
-Once a year for all the program participants.
• Unities (especific sessions) for collectives (CoPs or not): Author rights,
e-catalunya plattform, etc…
• Decentralized sessions
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Expertise as a value (1)
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Digital Skills:
E-awareness
Digital presence
Media literacy
Technological literacy
Informational literacy
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2010 and beyond....
• Reinforce Learning orientation.
• Formal and informal learning integration
• Reinforce self-learning: CoPs + PLEs +
digital competences.
• Reinforce Peer to Peer processes: CoPs +
PLEs + collaboration competences.
• PLEs and individual – organizational e-
portfolios.
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Openness...professional networks
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Informal, Open Social
Learning, PLEs approach:
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Thanks !!!
•http://www.gencat.net/justicia/cejfe
•http://blocs.gencat.cat/blocs/AppPHP/gestio
coneixement/
Dolors Reig Hernández, http://www.dreig.eu/caparazon
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