Applying Design Thinking to a Job Search
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Everyone hates LinkedIn. While quite useful, its user interface and paucity of visualization tools requires users to infer relationships, rely on short term memory to form mental models, and resort to ancillary tools for tracking progress. In this slide deck from an in-person presentation, Dan discusses visualization techniques to assist in a typical job search process. These include views and tools to effectively give overviews of professional connections, track communications, cue up reminders, and generate summaries. To do this, Dan suggests ways of integrating timelines, faceted search, and social networks, all in the context of mobile design constraints.
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Applying Design Thinking to a Job Search
- 1. EVERYONE HATES LINKEDIN Applying Design Thinking to a Job Search Daniel C. Robbins: Design Strategist
- 2. SO MANY QUESTIONS What should I be doing right now? What have I already done? What should I celebrate? What should I improve? What do I need to prepare for? What's coming up? Whom do I need to reach out to? Whom do I need to nag?What prospect isn't working out? What should I move on from? What should I push harder on? ?
- 3. Plan Immerse Synthesize Brainstorm Tell Implement Evangelize Evaluate Deadline Scope Resources Backup Primary Research Secondary Research Recording Questioning User Journey Clusters Themes Opportunity Areas White Space Scenarios Ideate Workshop Annotate Rate Stories Desires Context Constraints Technology Draw Code Prototype Compare Refine Sell Reflect Adapt Learn Learn Improve Save THE DESIGN PROCESS
- 4. Plan Immerse Synthesize Brainstorm Tell Implement Evangelize Evaluate Primary Research Secondary Research Recording Questioning User Journey THE DESIGN PROCESS
- 5. Plan Prospect Reach Out Meet Prepare Interview Negotiate Start Job Deadline Duration Resources Backup Secondary Research Primary Research Ranking Connect Communicate Sell Record Repeat Listen Learn Connect Follow-up Collate Collect Tune Create Listen Tell Reflect Adjust Introspect Tell Listen Rank Breath Listen Smile Prove THE JOB SEARCH USER JOURNEY
- 6. THE LONG ROAD TO AN INTERVIEW
- 7. 1. FIND COMPANIES THAT ARE LOOKING FOR MY SKILLS AND EXPERIENCE 2. FIND PEOPLE I ALREADY KNOW WHO KNOW PEOPLE AT THE COMPANY 3. ASK PEOPLE I KNOW TO CONNECT ME TO PEOPLE AT THE COMPANY 4. ASK TO HAVE CONVERSATION WITH NEW CONNECTION 5. ASK NEW CONNECTION FOR CONNECTION TO HIRING MANAGER 6. ASK FOR INFORMAL CONVERSATION WITH HIRING MANAGER 7. FORMAL INTERVIEW
- 8. ~37 EMAILS 4 PEOPLE 3 MEETINGS 4 DOCUMENTS
- 9. MULTIPLY BY 30 - 60 PROSPECTS AND 3 FINAL STAGE DISCUSSIONS
- 12. WE ARE TALKING ABOUT BIG DATA
- 14. PRIORITIZE WORK ORDER TIMING RESOURCE MANAGEMENT ARTIFACT GENERATION
- 15. LOOKING FOR JOBS Are there any mutual contacts? Does it match my skills?
- 16. INVESTIGATING A COMPANY What kind of 2nd degree connections?
- 17. SHARED CONNECTIONS AT A COMPANY Are these meaningful shared contacts? What company does he actually work for?
- 18. FINDING CONNECTIONS 17 connections 15 connections 222 possible connections
- 19. JOB SEARCH = BIG DATA
- 21. 1506 ROWS: PEOPLE 27 COLUMNS: METADATA ~900 COMPANIES 4 TOOLS: EMAIL, LINKEDIN, EXCEL, MESSENGER 2 MONTHS: SO FAR
- 22. PROFESSIONAL CONNECTIONS COMMUNICATION TRACKING REMINDER SYSTEM LINKS TO COLLATERAL AFFINITY CUES TIMELINES TO TRACK PROGRESS SUMMARY GENERATORS
- 23. LAST DATE OF CONTACT WORKED TOGETHER HOW LONG WE'VE KNOWN EACH OTHER FREQUENCY OF COMMUNICATION TONE OF COMMUNICATION EXPLICIT PRIORITY
- 24. VIZ TOOLS FOR NETWORKS Attempts to use existing tools
- 25. SOCILAB 1
- 26. SOCILAB 2
- 27. NODEXL
- 29. VIZ TOOLS FOR TASKS Attempts to use existing tools
- 30. KESHIF
- 34. OPDOTS: CRM VIZ AND TRACKING
- 36. DESIGNING A GOOD VISUALIZATION IS LIKE DESIGNING AN APP
- 37. From Information Is Beautiful, David McCandless ANSWER A QUESTION TELL A STORY INVITE EXPLORATION
- 38. HAVE WE ACTUALLY WORKED TOGETHER? HOW LONG HAVE I KNOWN THEM? WHAT’S THE TONE OF COMMUNICATIONS? HOW RECENTLY HAVE WE TALKED? HOW FREQUENTLY DO WE TALK? DID I GIVE THEM AN EXPLICIT PRIORITY?
- 40. Person-to-person handoffs Shifting focus to other companies ICONIC
- 41. Clustering for tasks Color for priority TREE-MAPS
- 43. Icons for metadata Tabs for categories People centric TIMELINES
- 46. Sector for status Glanceable Nested frequency DISKS
- 47. Radar metaphor Center = priority Sectors for tasks DISCS
- 48. Nested activities Progression Compare across task RINGS AND FUNNELS
- 49. Cluster by task Nested timelines TABULAR
- 51. Task vs. company Glanceable Compare progress Frequency of interaction TABULAR
- 52. Density of facets Order matters PARALLEL
- 54. Phrase nuggets Connections reminders Link embedding Response tracking TODO generation EMAIL TAKES TIME
- 55. AVAILABLE DATES PEOPLE WE KNOW IN COMMON LINK TO MY WORK REASON FOR LEAVING LAST JOB WHY I WANT THIS COMPANY WHY I'M TALKING WITH YOU
- 56. Email Calendar Excel LinkedIn Messenger / Facebook Phone/Texting CRM Etc… NEED INTEGRATED TOOLS
- 57. NOT ALL THAT IS INTERESTING IS IMPORTANT DISCRETE VALUE ICONS WHEN VERY FEW VALUES VISUAL INDICATORS FOR MAGNITUDE CUEING UP USER ACTIONS
- 58. REPETITION VS THREADS COMPARE (AND RANK) DATA UNCERTAINTY TIME IS UNEVEN EXPLICIT VS. ALGORITHMIC PRIORITIZATION RELATIVE VS. ABSOLUTE PRIORITY HANDOFFS: PERSON TO PERSON