Chisnell Pew Ballot Testing 120908.Key
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A talk I gave at a conference sponsored by the Pew Making Voting Work project and the JEHT Foundation in Washington, DC on December 9, 2008.
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Chisnell Pew Ballot Testing 120908.Key
- 1. 1 What is a usability test?
- 2. 2 Sit next to someone. Watch. Listen. Dana Chisnell
- 3. 3 When something changes Take constraints into account Complement to Reveal best practice remedies
- 4. 4 Hesitating Comments Questions Body language What to look for Behaviors
- 6. The question 6
- 7. 7 The question How successfully do voters vote?
- 8. The plan 8
- 9. 9 1 day Dana Chisnell
- 10. 10 a ballot and instructions Nancy Frishberg
- 11. 11 voter participants Dana Chisnell
- 12. 12 observers Dana Chisnell
- 14. 14
- 15. 15
- 16. 16 How we got value Used the ballots and instructions at hand Focused on one thing at a time Had participants generate and collect data Drafted observers and debriefed
- 17. 17 1. Plan, minimally 2. Get the team on board 3. Use the LEO Kit 4. Recruit participants 5. Conduct sessions Follow these steps: 6. Debrief and decide
- 18. 18 Conduct sessions Rehearse (P1) Checklist of tasks Short, focused sessions Adjust what you’re doing, if you need to Dana Chisnell
- 19. 19 Greet the participant Explain the test, your role, and their role Watch the voter vote Ask follow-up questions Debrief with participant Session outline Debrief with observers
- 20. 20 Impartial, unbiased observing No teaching! Listen and watch Ask open-ended questions: Why? Moderating, not training How? What?
- 21. 21 Debrief and decide What could cause a recount? What could make it difficult to tell intent? What could draw unwanted attention? What could cost money if it is not fixed? Dana Chisnell
- 22. 22 Resources • Usability Professionals’ Association: www.usabilityprofessionals.org/ • LEO Usability Testing Kit: www.usabilityprofessionals.org/ civiclife/voting/leo_testing.html • Ballot Usability and Accessibility Blog: ballotusability.blogspot.com/