En iso 9001 pdf

1. En iso 9001 pdf
ISO9001:2000 is an internationally recognised standard for business process. Companies
with such accreditation must meet certain quality based criteria in order to maintain the
standard. The new system is much more customer focused!
What does ISO9001:2000 look for?
The standard looks for companies to be customer focused in their approach. They have to
construct processes and procedures that are primarily customer centric. There must be a
method to record and measure the success of business improvement opportunities.
ISO9001:2000 requires the control of records and documents maintained with the
organisation. It also concentrates on the fact that staffs have been adequately trained in
their jobs and are at a good level of competency (supported by the company's training
programme)
The Advantages
There is nothing that a customer likes better than knowing that their supplier is accredited
to a level where it is recognised they are at a certain level of competency. There are a
number of customers, especially government bodies, who insist on their suppliers being
accredited, therefore the standard can not only make your business succeed by having its
processes under control but also it can attract new clientele as well. It will basically
ensure that customer's service and delivery expectations should be met.
The Quality System
The standard was rolled out a few years ago with companies requiring to be fully
converted over by 2005. It centred around the principles of leadership, the management
and participation of all employees, control of processes and documents, adequate
investment in resources to ensure the running of the business and most importantly of all,
a focus on continual improvement.
Management Involvement
If you are thinking of implementing the ISO9001:2000 quality system (or indeed any
quality system) then its need the full backing of the management team. In the past
especially under the old ISO9001 standard, it was felt by many to be too bureaucratic and
cumbersome, whereas the new system has more of a feel that relates to day to day
business. There is some up front investment in creating the system, which can be done
either in-house (I wrote our entire system) or with the aid of a consultant. Prices tend to
vary, but as in a lot of cases, you get what you pay for, so if you are going outside of your
organisation then choose carefully. Once installed it can lead to greater control of existing

2. business and the can create the confidence to stride forward with more aggressive growth
plans.
The Audits
There are two types of audits. The first is the internal audit. This can be conducted by
trained in-house staff or an outside consultant. The aim is the test every part of the
ISO9001:2000 quality system at least once a year. One way I have constructed the audit
plans is to build a matrix of each element of the quality standard for each department,
whilst in some functional areas certain clauses of the system may not be relevant, many
are common, so by using the matrix you know every area for every relevant clause has
been checked.
The external audits are performed by the organisation who has accredited the
ISO9001:2000 standard and have issued the certification for your company (or if you are
going for accreditation they are the ones who will ratify your competency). The main
companies in the United Kingdom are the British Standards Institute and National
Quality Assurance.
Customer Feedback
If you are registered under the ISO9001:2000 standard, one of the key requirements is to
get customer feedback on how you as a company are performing, the most common
method is via customer surveys. The feedback is probably one of the most important
pieces of information a company can have. The feedback gives a company the
opportunity to ensure that each department is operating as expected (or even greater) and
that satisfaction is being assured. In my experience, it can be the customer comments that
can contribute the most to this process as action can be taken should anything average or
less than average responses to a certain question are received. This can help keep a
customer who may have thought about moving to another supplier.
Conclusion
ISO9001:2000 will need some time and investment up front either by internal personnel
or via consultants. Once the system is being implemented it should become a standard
way of life within the organisation. It can offer more control on processes and procedures
and ensure customer quality assurance. The internal and external audits assist in ensuring
process and procedures are being maintained and performed and that high standards are
being met. The costs of becoming accredited are relatively small to most companies.
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