Chris McCraw gave a presentation at Elevate Summit Austin 2016 on tactics for increasing effectiveness across companies. He identified key areas to focus on, including having up-to-date product knowledge, improving interactions with sales, and fixing the feedback loop with product management. While problems have been identified, scalable solutions that are welcome by others are still needed. McCraw suggested generating respect, meeting others on their terms, giving something back, and having fun as tactics to increase effectiveness across companies.
Introducing Microsoft’s new Enterprise Work Management (EWM) Solution
Working Beyond Support: Tactics for Increasing Effectiveness across the Company
1. Elevate Summit Austin 2016
Working Beyond Support:
Tactics for Increasing Effectiveness
Across the Company
Chris McCraw
Support Operations Lead
Jama Software
cmccraw@jamasoftware.com
@fool
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7. Figure out what matters!
1.Up-to-date Product Knowledge
2.Improving interactions with Sales
3.Fixing the feedback loop with Product Management
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10. The (second-) best laid plans...
Now we've got a better grip on the problems we're
trying to solve...
...but we've yet to package a solution in a way that
is scalable as well as welcome by others.
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27. So, what can you do?
1.Generate Respect
2.Come to them on their terms
3.Give something back
4....and have fun!
28. Elevate Summit Austin 2016
Thank you!
Chris McCraw
Support Operations Lead
Jama Software
cmccraw@jamasoftware.com
@fool
