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EVALUATING THE SUCCESS OF NEW CHANNELS AND DIGITAL
                     SERVICES


         Rebecca Holdaway Research Manager Channel Nine Sydney
      Steve Weaver Network Research Director Nine Network Australia
More Time is Spent With TV Than Any Other Medium

                                                                                               TV
                                                        2 1
                                                                                               Radio
                                                                                               Internet
                                         17                                  27                Newspapers
                                                                                               Magazines



                                                       9



Source: Nielsen’s Consumer & Media View. Metro Survey 10. 2011. Average Weekly Time Spent by Medium (hh:mm).
100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

 0%




       2006   2007   2008   2009   2010   2011   2012
95%   dtt



70%   digi conversion



77%   internet



49%   smartphones



10%   tablets



49%   tablet users regularly using apps



54%   smartphone users regularly using apps
DIFFERENT MOTIVATIONS BY MARKET DRIVING PLATFORM
                         PENETRATION
100

 80

 60

 40

 20

  0
            Digital                     HD DTT                Total Digital                 Pay TV             Totally
       Terrestrial (DTT)                                                                                      Converted
                        Sydney            Melbourne               Brisbane            Adelaide        Perth
Source: OzTAM Met ropolitan TAM Panels. Estimates as at last day of each period. As at 31st Dec-11.
http://oztam.com.au/Documents/2011/PercentageOfHouseholdEstimates2011p5.pdf.
RESULTING IN DIFFERENT VIEWING BEHAVIOUR BY MARKET




           56.8                      59.5                      54.7                     59.3               59.5



           17.6                      22.9                      22.4                                        24.5
                                                                                        28.0
           21.9                      17.1                      16.9                                        15.6
                                                                                        12.6
         Sydney                 Melbourne                  Brisbane                  Adelaide              Perth
                                    FTA Primary                 FTA Digital               Pay TV

Source: OzTAM Consolidated Data. Total TV Share (%). Q4, 2011. Total People. 6pm-Midnight. 5 City Metro.
CHANNEL REPERTOIRE IN FTA HOMES HAS DOUBLED

  10                                                                9
                          8                    8                                         8                    8                8
    8

    6                                                5
           4                    4                                         4                    4                     4
    4

    2

    0
               Sydney           Melbourne                Brisbane             Adelaide             Perth             5 City Metro
                                         2007         2008         2009          2010         2011
Source: FTA-Only Households , Period 10 2007 – Period 10 2011, 15 consecutive minutes viewing threshold, Household
Members (excl. guests)
VARIATIONS BY MARKET IN ALL HOUSEHOLDS

  14
                           12                                         12
  12                                            11                                                              11                 11
                                                                                           10
  10
    8
          6                     6                    6                     6                    6                    6
    6
    4
    2
    0
               Sydney            Melbourne               Brisbane              Adelaide              Perth           5 City Metro
              2003          2004         2005            2006        2007         2008          2009         2010           2011
Source: Metro Total TV & FTA-Only Households , Period 10 2003 – Period 10 2011, 15 consecutive minutes viewing threshold,
Household Members (excl. guests)
INCREASED CHANNEL REPERTOIRE LEADS INCREASED VIEWING

5,000                                                                                                                           16
4,500                                                                                                                           14
4,000
                                                                                                                                12
3,500
3,000                                                                                                                           10
2,500                                                                                                                           8
2,000                                                                                                                           6
1,500
                                                                                                                                4
1,000
  500                                                                                                                           2
    0                                                                                                                           0
                               Total FTA TV               Total Pay TV                # FTA Channels

Source: OzTAM Consolidated Data. Average Audience (000s). 01/01/2004 to 25/02/2012. Total People. 6pm-Midnight. 5 City Metro.
MULTIPLE TV SET HOUSEHOLDS SET TO INCREASE

                  2,500                                                                  1,000

                  2,000                                                                  900




                                                                                                 Audience (000s)
Universe (000s)




                                                                                         800
                  1,500
                                                                                         700
                  1,000
                                                                                         600
                   500           1 TV HH - Universe (000s)   3 TV HH - Universe (000s)   500
                                 1 TV HH - Audience (000s)   3 TV HH - Audience (000s)
                     0                                                                   400
                          2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
THE NUMBER OF TV SETS IN THE HOUSEHOLD IMPACTS ON
                       CO-VIEWING LEVELS
                                    Proportion of Co-Viewing in Group Households
              62

              61
                                                                                                                    58



                                                                                                                    52


             2003          2004          2005          2006          2007          2008             2009   2010   2011
                                                 2 Person HH                        3+ Person HH

Source: OzTAM Consolidated Data. Weeks 7-48, 2003-2011 (excl. Easter). 02:00-26:00. 5 City Metro.
VIEWERS NOW HAVE MORE CHANNEL CHOICE THAN EVER

  20                                                                                                                  18
                                                                                                  15
  15
                                                                                      11
  10                                         8          8

    5         4


    0
              FTA Only Households                            All Households                          Pay TV Households
                                         2007          2008         2009         2010          2011
Source: Metro Total TV, FTA-Only & STV Households , Period 10 2003 – Period 10 2011, 15 consecutive minutes viewing
threshold, Household Members (excl. guests)
THE WEAK GET LOST IN THE NOISE
THE STRONG STAND OUT

                The Channel I Love (%)
                         18
18
16                             15
                    14
14
12
10
 8
 6
     7TWO   7mate        GO!          Gem    One   Eleven
                     2009      2010   2011
FTA CHANNEL BRAND POSITIONING – FROM GENERALIST
                TO SPECIALIST
THE BULK OF VIEWING OCCURS ON SAME DAY AS LIVE

100%                                5                                                  9
  80%

  60%
                                   95                                                                                    Timeshift
                                                                                      91
  40%                                                                                                                    Overnight

  20%

    0%
                           Total Viewing                                      People + PVR

Source: OzTAM Consolidated Data. % of Total TV viewing by activity. Weeks 7-48, 2011 (excl. Easter). Total People. 6pm-Midnight. 5 City
Metro.
AUSTRALIA HAS BEEN QUICK TO ADOPT PVRS

50                                                                                                           47
45
                                                                             40                              44
40            36
35
30
25         26
20
15
10
 5
 0                                    2010                                                            2011
                                                        Australia            US
Source: OzTAM Metropolitan TAM Panels. Estimates as at last day of each period.-
http://oztam.com.au/Documents/2011/PercentageOfHouseholdEstimates2011p5.pdf.
STV based on OzTAM Consolidated Data (to 26/07/11). Based on last day of each period.
http://tvbythenumbers.zap2it.com/2011/03/23/dvr-penetration-grows-to-39-7-of-households-42-2-of-viewers/
THE MARKETS VARY IN PAY VS. CONSUMER ELECTRONIC PVRS

60
                                                                          48                                      49
50                    46                        45                                                 45
40                                                                                                           37
                                                                    33                        34
                                          31
30         25 26
                                     19                       19                                        17
20                                                                                       16
10
0
             Sydney                 Melbourne                  Brisbane                  Adelaide        Perth
                                       Pay PVR                     CE PVR                 PVR Total
 Source: OzTAM Metropolitan TAM Panels. As at 31st December 2011
 http://oztam.com.au/Documents/2011/PercentageOfHouseholdEstimates2011p5.pdf.
 STV based on OzTAM Consolidated Data (to 26/07/11). Based on last day of each period.
LIVE TV REMAINS THE DEFAULT VIEWING OPTION


                            Live TV                               80

Programs/movies I have pre-recorded           8

   Programs/movies I have on disk or…     4

   Programs/movies delivered online       2

                            Games         1

                             Other        3

                                      0           20   40   60   80    100


Source: Ninelab 2011
THE PLAYBACK VIEWING TAIL HAS BEEN EXTENDED

                          12,000                                                                                         250,000




                                                                                                                                    Total Average Audience (000s)
                          10,000
Long-Form Video Streams




                                                                                                                         200,000

                           8,000
                                                                                                                         150,000
                           6,000
                                                                                                                         100,000
                           4,000

                                                                                                                         50,000
                           2,000
                                                   Broadcast period
                              -                                                                                          0
                             1-Jun-11      1-Jul-11       1-Aug-11                     1-Sep-11
                                                  Catchup    Playback
Source: OzTAM Consolidated Data. Total Average Audience (000s) for playback viewing by day. The Block 2011. Total People.5 City Metro.
Omniture - long form streams of The Block 2011 episodes per day.
90
80
70
60
50
40
30
20
10
 0




                        Awareness (%)   Usage (%)

 Source: Ninelab 2011
INCREASED DEVICE PROLIFERATION LEADS TO MEDIA MULTI-
                           TASKING
            Concurrent Media Consumption
                                                          Unrelated Sites                     81%


    Often                                  40%   Sites Related to Program               46%


                                                            Unrelated SN                46%
Sometimes                   23%

                                                              Related SN          33%
   Rarely             16%
                                                 Site of Program/B'Caster    27%

    Never                20%                            Site of Program
                                                                            19%
                                                      Sponsor/Advertiser


 Source: Ninelab 2011
VIEWERS EXPECT IT


                                               Likelihood to Follow Big Brother on Facebook – Top 2 Box



                                                                                              +6 pts




                                                 All People                                            People 16-39

Source: Nine’s Survey on Big Brother. January, 2012. n = 1767 (those aware of Big Brother).
D2: How likely would you be to follow Big Brother if it were available on Facebook?
SOCIALISATION & PERSONALISATION OF TV - CONVERSATION

    Facilitating chat, building community, building loyalty and appointment to view



                                                                                       645,776
                                                                  +172k
                                                  473,993




                                                 Dec-10                               Feb-12

                                                  Increased number of facebook fans by site Feb-12 vs. Dec-10
9,000      Celebrity Apprentice Buzz Numbers     Celebrity Apprentice Audience   1,400,000
8,000                                                                            1,300,000
7,000
                                                                                 1,200,000
6,000
5,000                                                                            1,100,000
4,000                                                                            1,000,000
3,000
                                                                                 900,000
2,000
1,000                                                                            800,000
   -                                                                             700,000
          2   1 week WK 1            WK 2      WK 3    WK 4 Finale
        weeks prior
        prior                                          Source: Ninelab 2011
SOCIALISATION & PERSONALISATION OF TV -
             GAMIFICATION
Brand Awareness          TVC Recall                Advocacy
56
                       50
                                                   41
54
52
                       45
                                                   36
50
48                     40                          31
46
44                     35                          26
42
40                     30                          21




                            Source: Ninelab 2011
THANK YOU

rholdaway@nine.com.au
steve.weaver@nine.com.au

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Evaluating the success of new channels and digital services

  • 1. EVALUATING THE SUCCESS OF NEW CHANNELS AND DIGITAL SERVICES Rebecca Holdaway Research Manager Channel Nine Sydney Steve Weaver Network Research Director Nine Network Australia
  • 2. More Time is Spent With TV Than Any Other Medium TV 2 1 Radio Internet 17 27 Newspapers Magazines 9 Source: Nielsen’s Consumer & Media View. Metro Survey 10. 2011. Average Weekly Time Spent by Medium (hh:mm).
  • 3. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2006 2007 2008 2009 2010 2011 2012
  • 4. 95% dtt 70% digi conversion 77% internet 49% smartphones 10% tablets 49% tablet users regularly using apps 54% smartphone users regularly using apps
  • 5. DIFFERENT MOTIVATIONS BY MARKET DRIVING PLATFORM PENETRATION 100 80 60 40 20 0 Digital HD DTT Total Digital Pay TV Totally Terrestrial (DTT) Converted Sydney Melbourne Brisbane Adelaide Perth Source: OzTAM Met ropolitan TAM Panels. Estimates as at last day of each period. As at 31st Dec-11. http://oztam.com.au/Documents/2011/PercentageOfHouseholdEstimates2011p5.pdf.
  • 6. RESULTING IN DIFFERENT VIEWING BEHAVIOUR BY MARKET 56.8 59.5 54.7 59.3 59.5 17.6 22.9 22.4 24.5 28.0 21.9 17.1 16.9 15.6 12.6 Sydney Melbourne Brisbane Adelaide Perth FTA Primary FTA Digital Pay TV Source: OzTAM Consolidated Data. Total TV Share (%). Q4, 2011. Total People. 6pm-Midnight. 5 City Metro.
  • 7. CHANNEL REPERTOIRE IN FTA HOMES HAS DOUBLED 10 9 8 8 8 8 8 8 6 5 4 4 4 4 4 4 2 0 Sydney Melbourne Brisbane Adelaide Perth 5 City Metro 2007 2008 2009 2010 2011 Source: FTA-Only Households , Period 10 2007 – Period 10 2011, 15 consecutive minutes viewing threshold, Household Members (excl. guests)
  • 8. VARIATIONS BY MARKET IN ALL HOUSEHOLDS 14 12 12 12 11 11 11 10 10 8 6 6 6 6 6 6 6 4 2 0 Sydney Melbourne Brisbane Adelaide Perth 5 City Metro 2003 2004 2005 2006 2007 2008 2009 2010 2011 Source: Metro Total TV & FTA-Only Households , Period 10 2003 – Period 10 2011, 15 consecutive minutes viewing threshold, Household Members (excl. guests)
  • 9. INCREASED CHANNEL REPERTOIRE LEADS INCREASED VIEWING 5,000 16 4,500 14 4,000 12 3,500 3,000 10 2,500 8 2,000 6 1,500 4 1,000 500 2 0 0 Total FTA TV Total Pay TV # FTA Channels Source: OzTAM Consolidated Data. Average Audience (000s). 01/01/2004 to 25/02/2012. Total People. 6pm-Midnight. 5 City Metro.
  • 10. MULTIPLE TV SET HOUSEHOLDS SET TO INCREASE 2,500 1,000 2,000 900 Audience (000s) Universe (000s) 800 1,500 700 1,000 600 500 1 TV HH - Universe (000s) 3 TV HH - Universe (000s) 500 1 TV HH - Audience (000s) 3 TV HH - Audience (000s) 0 400 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
  • 11. THE NUMBER OF TV SETS IN THE HOUSEHOLD IMPACTS ON CO-VIEWING LEVELS Proportion of Co-Viewing in Group Households 62 61 58 52 2003 2004 2005 2006 2007 2008 2009 2010 2011 2 Person HH 3+ Person HH Source: OzTAM Consolidated Data. Weeks 7-48, 2003-2011 (excl. Easter). 02:00-26:00. 5 City Metro.
  • 12. VIEWERS NOW HAVE MORE CHANNEL CHOICE THAN EVER 20 18 15 15 11 10 8 8 5 4 0 FTA Only Households All Households Pay TV Households 2007 2008 2009 2010 2011 Source: Metro Total TV, FTA-Only & STV Households , Period 10 2003 – Period 10 2011, 15 consecutive minutes viewing threshold, Household Members (excl. guests)
  • 13. THE WEAK GET LOST IN THE NOISE
  • 14. THE STRONG STAND OUT The Channel I Love (%) 18 18 16 15 14 14 12 10 8 6 7TWO 7mate GO! Gem One Eleven 2009 2010 2011
  • 15. FTA CHANNEL BRAND POSITIONING – FROM GENERALIST TO SPECIALIST
  • 16.
  • 17. THE BULK OF VIEWING OCCURS ON SAME DAY AS LIVE 100% 5 9 80% 60% 95 Timeshift 91 40% Overnight 20% 0% Total Viewing People + PVR Source: OzTAM Consolidated Data. % of Total TV viewing by activity. Weeks 7-48, 2011 (excl. Easter). Total People. 6pm-Midnight. 5 City Metro.
  • 18. AUSTRALIA HAS BEEN QUICK TO ADOPT PVRS 50 47 45 40 44 40 36 35 30 25 26 20 15 10 5 0 2010 2011 Australia US Source: OzTAM Metropolitan TAM Panels. Estimates as at last day of each period.- http://oztam.com.au/Documents/2011/PercentageOfHouseholdEstimates2011p5.pdf. STV based on OzTAM Consolidated Data (to 26/07/11). Based on last day of each period. http://tvbythenumbers.zap2it.com/2011/03/23/dvr-penetration-grows-to-39-7-of-households-42-2-of-viewers/
  • 19. THE MARKETS VARY IN PAY VS. CONSUMER ELECTRONIC PVRS 60 48 49 50 46 45 45 40 37 33 34 31 30 25 26 19 19 17 20 16 10 0 Sydney Melbourne Brisbane Adelaide Perth Pay PVR CE PVR PVR Total Source: OzTAM Metropolitan TAM Panels. As at 31st December 2011 http://oztam.com.au/Documents/2011/PercentageOfHouseholdEstimates2011p5.pdf. STV based on OzTAM Consolidated Data (to 26/07/11). Based on last day of each period.
  • 20. LIVE TV REMAINS THE DEFAULT VIEWING OPTION Live TV 80 Programs/movies I have pre-recorded 8 Programs/movies I have on disk or… 4 Programs/movies delivered online 2 Games 1 Other 3 0 20 40 60 80 100 Source: Ninelab 2011
  • 21. THE PLAYBACK VIEWING TAIL HAS BEEN EXTENDED 12,000 250,000 Total Average Audience (000s) 10,000 Long-Form Video Streams 200,000 8,000 150,000 6,000 100,000 4,000 50,000 2,000 Broadcast period - 0 1-Jun-11 1-Jul-11 1-Aug-11 1-Sep-11 Catchup Playback Source: OzTAM Consolidated Data. Total Average Audience (000s) for playback viewing by day. The Block 2011. Total People.5 City Metro. Omniture - long form streams of The Block 2011 episodes per day.
  • 22. 90 80 70 60 50 40 30 20 10 0 Awareness (%) Usage (%) Source: Ninelab 2011
  • 23. INCREASED DEVICE PROLIFERATION LEADS TO MEDIA MULTI- TASKING Concurrent Media Consumption Unrelated Sites 81% Often 40% Sites Related to Program 46% Unrelated SN 46% Sometimes 23% Related SN 33% Rarely 16% Site of Program/B'Caster 27% Never 20% Site of Program 19% Sponsor/Advertiser Source: Ninelab 2011
  • 24.
  • 25. VIEWERS EXPECT IT Likelihood to Follow Big Brother on Facebook – Top 2 Box +6 pts All People People 16-39 Source: Nine’s Survey on Big Brother. January, 2012. n = 1767 (those aware of Big Brother). D2: How likely would you be to follow Big Brother if it were available on Facebook?
  • 26. SOCIALISATION & PERSONALISATION OF TV - CONVERSATION Facilitating chat, building community, building loyalty and appointment to view 645,776 +172k 473,993 Dec-10 Feb-12 Increased number of facebook fans by site Feb-12 vs. Dec-10
  • 27. 9,000 Celebrity Apprentice Buzz Numbers Celebrity Apprentice Audience 1,400,000 8,000 1,300,000 7,000 1,200,000 6,000 5,000 1,100,000 4,000 1,000,000 3,000 900,000 2,000 1,000 800,000 - 700,000 2 1 week WK 1 WK 2 WK 3 WK 4 Finale weeks prior prior Source: Ninelab 2011
  • 28. SOCIALISATION & PERSONALISATION OF TV - GAMIFICATION
  • 29. Brand Awareness TVC Recall Advocacy 56 50 41 54 52 45 36 50 48 40 31 46 44 35 26 42 40 30 21 Source: Ninelab 2011