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Southeastern Wisconsin Chapter of ASTD Organization Development Special Interest Group Presented On: Thursday, February 19, 2009 Presented By: Carol Emmel
What’s the current language? ,[object Object],[object Object],[object Object],[object Object]
Employee Satisfaction ,[object Object]
Employee Engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employee Loyalty ,[object Object],[object Object]
Net Promoter Score – Customer Loyalty ,[object Object],[object Object],[object Object],[object Object],[object Object]
NPS Formula ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Satisfaction/Engagement ,[object Object],[object Object],[object Object]
Additional Resources/Tools

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Southeastern Wisconsin Chapter Of Astd