Critical Success Factors for KM Northern Illinois University Curtis A. Conley, Doctoral Candidate Presented on March 13, 2007 For more information about this dissertation research project please feel free to contact the author, information below. Curtis A. Conley [email_address] www.curtisconley.com

Evolution of the CSF Approach Lists of CSFs Ranked/Ordered List of CSFs Grouping of Factors (by type, area, etc.) CSF by Implementation Stage Interrelationship of CSFs

Lists of CSFs

Ranked/Ordered List of CSFs

Grouping of Factors (by type, area, etc.)

CSF by Implementation Stage

Interrelationship of CSFs

The CSF Approach Information Technology (IT) Project Management (PM) Total Quality Management (TQM) Knowledge Management (KM) 1979 Early 1980s Late 1980s Late 1990s

The CSF List Approach Sharing Tech. Infrastructure Knowledge Infrastructure Culture Transferring Creating Knowledge Strategy Training Top Mgmt. Support

The CSF Ranked List Approach 1) 2) 3) 4) 5) 6) 7) 8) 9) Sharing Tech. Infrastructure Knowledge Infrastructure Culture Transferring Creating Knowledge Strategy Training Top Mgmt. Support

Grouped Critical Success Factors Strategic Tactical Organizational Technological Esteves-Souza & Pastor-Collado (2002) CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF

Critical Success Factors by Phase Manger CSFs Project CSFs External Env. CSFs Organizational CSFs Phase 1 Phase 2 Phase 4 Phase 3 Ho & Lin (2005) CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF

Interrelationships Between CSFs Akkermans & van Helden (2002) CSF CSF CSF CSF CSF CSF CSF CSF

Foundation of Study Akkermans & van Helden (2002) Interrelationships of CSFs, virtuous / vicious cycles Belassi & Tukel (1996) CSFs relating to manager, project, org., & external env. Fortune & White (2006) FSM Model, accounts for above

Akkermans & van Helden (2002)

Interrelationships of CSFs, virtuous / vicious cycles

Belassi & Tukel (1996)

CSFs relating to manager, project, org., & external env.

Fortune & White (2006)

FSM Model, accounts for above

A Proposed Framework of CSFs for KM KM Manager KM Team KM Initiative Organization Environment CSF Groups

A Proposed Framework of CSFs for KM KM Manager Environment Organization KM Initiative KM Team

Ability to Delegate Authority Ability to Coordinate Perception of their role & responsibilities Having Relevant Past Experience Commitment Education A Proposed Framework of CSFs for KM Full-time / Dedicated Staff KM Background Commitment Trust Training and Education Clear Goals and Objectives Knowledge Strategy Link to Corporate/Business Strategy Link to Perceived/Anticipated Value KM Champion Top Management Support Organizational Structure and Culture Systematic Processes Knowledge Infrastructure Technology Infrastructure Competition Fashion Markets Technology Time Climate KM Manager Environment Organization KM Initiative KM Team

Ability to Delegate Authority

Ability to Coordinate

Perception of their role & responsibilities

Having Relevant Past Experience

Commitment

Education

Full-time / Dedicated Staff

KM Background

Commitment

Trust

Training and Education

Clear Goals and Objectives

Knowledge Strategy

Link to Corporate/Business Strategy

Link to Perceived/Anticipated Value

KM Champion

Top Management Support

Organizational Structure and Culture

Systematic Processes

Knowledge Infrastructure

Technology Infrastructure

Competition

Fashion

Markets

Technology

Time

Climate

Ability to Delegate Authority Ability to Coordinate Perception of their role & responsibilities Having Relevant Past Experience Commitment Education A Proposed Framework of CSFs for KM Full-time / Dedicated Staff KM Background Commitment Trust Training and Education Clear Goals and Objectives Knowledge Strategy Link to Corporate/Business Strategy Link to Perceived/Anticipated Value KM Champion Top Management Support Organizational Structure and Culture Systematic Processes Knowledge Infrastructure Technology Infrastructure Competition Fashion Markets Technology Time Climate KM Manager Environment Organization KM Initiative KM Team System Response to Interrelationships between CSFs

Ability to Delegate Authority

Ability to Coordinate

Perception of their role & responsibilities

Having Relevant Past Experience

Commitment

Education

Full-time / Dedicated Staff

KM Background

Commitment

Trust

Training and Education

Clear Goals and Objectives

Knowledge Strategy

Link to Corporate/Business Strategy

Link to Perceived/Anticipated Value

KM Champion

Top Management Support

Organizational Structure and Culture

Systematic Processes

Knowledge Infrastructure

Technology Infrastructure

Competition

Fashion

Markets

Technology

Time

Climate

Ability to Delegate Authority Ability to Coordinate Perception of their role & responsibilities Having Relevant Past Experience Commitment Education A Proposed Framework of CSFs for KM Full-time / Dedicated Staff KM Background Commitment Trust Training and Education Clear Goals and Objectives Knowledge Strategy Link to Corporate/Business Strategy Link to Perceived/Anticipated Value KM Champion Top Management Support Organizational Structure and Culture Systematic Processes Knowledge Infrastructure Technology Infrastructure Competition Fashion Markets Technology Time Climate Effective Planning & Scheduling Effective Coordination and communication Effective use of managerial skills Effective control & monitoring Effective use of technology Human Financial Raw materials Facilities KM Manager Environment Organization KM Initiative KM Team KM Manager Performance Availability of Resources

Ability to Delegate Authority

Ability to Coordinate

Perception of their role & responsibilities

Having Relevant Past Experience

Commitment

Education

Full-time / Dedicated Staff

KM Background

Commitment

Trust

Training and Education

Clear Goals and Objectives

Knowledge Strategy

Link to Corporate/Business Strategy

Link to Perceived/Anticipated Value

KM Champion

Top Management Support

Organizational Structure and Culture

Systematic Processes

Knowledge Infrastructure

Technology Infrastructure

Competition

Fashion

Markets

Technology

Time

Climate

Effective Planning & Scheduling

Effective Coordination and communication

Effective use of managerial skills

Effective control & monitoring

Effective use of technology

Human

Financial

Raw materials

Facilities

Ability to Delegate Authority Ability to Coordinate Perception of their role & responsibilities Having Relevant Past Experience Commitment Education A Proposed Framework of CSFs for KM Full-time / Dedicated Staff KM Background Commitment Trust Training and Education Clear Goals and Objectives Knowledge Strategy Link to Corporate/Business Strategy Link to Perceived/Anticipated Value KM Champion Top Management Support Organizational Structure and Culture Systematic Processes Knowledge Infrastructure Technology Infrastructure Competition Fashion Markets Technology Time Climate Effective Planning & Scheduling Effective Coordination and communication Effective use of managerial skills Effective control & monitoring Effective use of technology Human Financial Raw materials Facilities KM Manager Environment Organization KM Initiative KM Team KM Manager Performance Availability of Resources KM Success or Failure

Ability to Delegate Authority

Ability to Coordinate

Perception of their role & responsibilities

Having Relevant Past Experience

Commitment

Education

Full-time / Dedicated Staff

KM Background

Commitment

Trust

Training and Education

Clear Goals and Objectives

Knowledge Strategy

Link to Corporate/Business Strategy

Link to Perceived/Anticipated Value

KM Champion

Top Management Support

Organizational Structure and Culture

Systematic Processes

Knowledge Infrastructure

Technology Infrastructure

Competition

Fashion

Markets

Technology

Time

Climate

Effective Planning & Scheduling

Effective Coordination and communication

Effective use of managerial skills

Effective control & monitoring

Effective use of technology

Human

Financial

Raw materials

Facilities