This document proposes a framework for critical success factors (CSFs) for knowledge management (KM) initiatives. It discusses the evolution of the CSF approach and reviews existing literature on CSFs for IT projects, project management, quality management, and KM. The proposed framework identifies CSF groups for the KM manager, environment, organization, KM initiative, and KM team, and suggests relationships between the different CSFs.

1. Critical Success Factors for KM Northern Illinois University Curtis A. Conley, Doctoral Candidate Presented on March 13, 2007 For more information about this dissertation research project please feel free to contact the author, information below. Curtis A. Conley [email_address] www.curtisconley.com

3. The CSF Approach Information Technology (IT) Project Management (PM) Total Quality Management (TQM) Knowledge Management (KM) 1979 Early 1980s Late 1980s Late 1990s

4. The CSF List Approach Sharing Tech. Infrastructure Knowledge Infrastructure Culture Transferring Creating Knowledge Strategy Training Top Mgmt. Support

5. The CSF Ranked List Approach 1) 2) 3) 4) 5) 6) 7) 8) 9) Sharing Tech. Infrastructure Knowledge Infrastructure Culture Transferring Creating Knowledge Strategy Training Top Mgmt. Support

6. Grouped Critical Success Factors Strategic Tactical Organizational Technological Esteves-Souza & Pastor-Collado (2002) CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF

7. Critical Success Factors by Phase Manger CSFs Project CSFs External Env. CSFs Organizational CSFs Phase 1 Phase 2 Phase 4 Phase 3 Ho & Lin (2005) CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF CSF

8. Interrelationships Between CSFs Akkermans & van Helden (2002) CSF CSF CSF CSF CSF CSF CSF CSF

10. A Proposed Framework of CSFs for KM KM Manager KM Team KM Initiative Organization Environment CSF Groups

11. A Proposed Framework of CSFs for KM KM Manager Environment Organization KM Initiative KM Team