A presentation about intercultural encounters within the healthcare relationship. This presentation was give, specifically, to allied health professional students.

1. ONE WORLD, MANY CULTURES Health Care Delivery In A Multicultural Environment The Importance of Cultural Competency Communication Strategies for Health Care Careers COM 125 C. Denise Clemmons, MS

2. “ Physicians and other health care providers must become more sensitive and responsive to the cultural differences in their patients” Joint Center for Political and Economic Studies (JCPES), 1995 “ All health professionals should be educated to deliver patient-centered care that identifies, respects, and cares about patients’ differences, values, preferences and expressed needs…” Institute of Medicine of the National Academies Report (IOM), 2002

5. The Changing Face of America… Source: Census Bureau 2001 (www.census.gov)

6. The Changing Face of America… Source: Census Bureau 2001 (www.census.gov)

7. The Changing Face of America… Source: Census Bureau 2001 (www.census.gov) (in millions)

8. Latino Americans by Heritage 1990 Source: Census Bureau (www.census.gov)

21. A set of congruent behaviors, knowledge, attitudes, and polices that come together in a system, organization, or among professionals that enables effective work in cross-cultural situations. (Office of Minority Health Resources Center, 2000) Cultural Competency

36. Language Barriers

46. There may be one world with many cultures, but you can make sure that all patients receive equal health care, ONE PATIENT AT A TIME!