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As governments face increasing pressure for efficient and transparent citizen services, the need for transformation becomes essential. Tax agencies are a central part of any modernization effort in all countries, whether developed or developing. In order to transform into a modern and efficient organization, they need to address key challenges: increase tax compliance and reduce the tax gap, increase efficiency and effectiveness, transform into a customer-centric organization and make the best use of technological developments. Watch the screencast to learn more about how to embark on your own transformational journey.