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Connecting Government and Citizens for Tax Transformation

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Connecting Government and Citizens for Tax Transformation

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As governments face increasing pressure for efficient and transparent citizen services, the need for transformation becomes essential. Tax agencies are a central part of any modernization effort in......

As governments face increasing pressure for efficient and transparent citizen services, the need for transformation becomes essential. Tax agencies are a central part of any modernization effort in all countries, whether developed or developing. In order to transform into a modern and efficient organization, they need to address key challenges: increase tax compliance and reduce the tax gap, increase efficiency and effectiveness, transform into a customer-centric organization and make the best use of technological developments. Watch the screencast to learn more about how to embark on your own transformational journey.

http://www.capgemini.com/tax-welfare

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  • 1. ConnectingGovernment and Citizens for Tax Transformation
  • 2. efficient
    digital
    different
    connected
    modern
    transparent
    What could tomorrow’s
    Tax Office look like?
    high-tech
    standardised
    cost-effective
    well organised
    transformed
    revenue-earning
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Routinetasks
  • 9. Specialist tasks
  • 10. Routinetasks
    Largely sourced and handled
    from the Cloud “as a service”
  • 11. Registry
    Registry
    As a
    Managed
    Service
    Assessment, fraud
    management,
    bespoke solutions
    Assessment, fraud
    management,
    bespoke solutions
    As a
    Service
    Tax Collection
    Tax Collection
    From “doing
    everything”...
    ...to “being focused,
    efficient and better”
  • 12. processing
    data capacity
    storage
    governance
    applications
    access
    staff
    A well-organized plan
    for transformation
  • 13. Implementing
    Detailing
    Strategy
    MODERN TAX OFFICE
    Dynamic, agile, service oriented Lean business model
    Align main business challenges – define
    high level functional
    & organizational requirements
    Organization design, roadmap & customer service transformation
    Business
    Transformation
    Hybrid Business Services
    Formal Governance & control change Reskilling of staff
    SaaS for routine/ commodity requirements Complex development
    on PaaS
    Hybrid & virtual platforms
    Self-Service Permeable applications
    Specialist SaaS
    Application Small Apps on PaaS
    Flexible IT, burst capacity & cloud hosting
    Application
    Transformation
    Cloud & Ecosystem Management Skills Service Management Change
    Enhancing Self-Service capabilies
    Virtualization of data-centres & capacity on demand for internal IT needs
    Define governance & training needs; anticipate on role changes
    Pervasive Internet Access & bandwidth
    Infostructure
    Transformation
    Enabling
    Infrastructure
    Governance &
    Organizational Impact
  • 14.
  • 15. Thank you.
    Ian Pretty - Vice President
    Global Tax and Welfare Lead CAPGEMINI