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Connecting Government and Citizens for Tax Transformation

As governments face increasing pressure for efficient and transparent citizen services, the need for transformation becomes essential. Tax agencies are a central part of any modernization effort in all countries, whether developed or developing. In order to transform into a modern and efficient organization, they need to address key challenges: increase tax compliance and reduce the tax gap, increase efficiency and effectiveness, transform into a customer-centric organization and make the best use of technological developments. Watch the screencast to learn more about how to embark on your own transformational journey.

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Connecting Government and Citizens for Tax Transformation

  1. 1. ConnectingGovernment and Citizens for Tax Transformation<br />
  2. 2. efficient<br />digital<br />different<br />connected<br />modern<br />transparent<br />What could tomorrow’s <br />Tax Office look like?<br />high-tech<br />standardised<br />cost-effective<br />well organised<br />transformed<br />revenue-earning<br />
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  8. 8. Routinetasks<br />
  9. 9. Specialist tasks<br />
  10. 10. Routinetasks<br />Largely sourced and handled <br />from the Cloud “as a service”<br />
  11. 11. Registry<br />Registry<br />As a<br />Managed<br />Service<br />Assessment, fraud<br />management,<br />bespoke solutions<br />Assessment, fraud<br />management,<br />bespoke solutions<br />As a<br />Service<br />Tax Collection<br />Tax Collection<br />From “doing<br /> everything”...<br /> “being focused, <br />efficient and better”<br />
  12. 12. processing<br />data capacity<br />storage<br />governance<br />applications<br />access<br />staff<br />A well-organized plan <br />for transformation<br />
  13. 13. Implementing<br />Detailing<br />Strategy<br />MODERN TAX OFFICE<br />Dynamic, agile, service oriented Lean business model<br />Align main business challenges – define <br />high level functional <br />& organizational requirements<br />Organization design, roadmap & customer service transformation<br />Business<br />Transformation<br />Hybrid Business Services<br />Formal Governance & control change Reskilling of staff<br />SaaS for routine/ commodity requirements Complex development <br />on PaaS<br />Hybrid & virtual platforms<br />Self-Service Permeable applications<br />Specialist SaaS<br />Application Small Apps on PaaS<br />Flexible IT, burst capacity & cloud hosting<br />Application<br />Transformation<br />Cloud & Ecosystem Management Skills Service Management Change<br />Enhancing Self-Service capabilies<br />Virtualization of data-centres & capacity on demand for internal IT needs<br />Define governance & training needs; anticipate on role changes<br />Pervasive Internet Access & bandwidth<br />Infostructure<br />Transformation<br />Enabling<br />Infrastructure<br />Governance &<br />Organizational Impact<br />
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  15. 15. Thank you.<br />Ian Pretty - Vice President<br />Global Tax and Welfare Lead CAPGEMINI<br />