Word - 300 Multiple Choices

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Word - 300 Multiple Choices

  1. 1. UNIVERSITY OF BRADFORD / BRADFORD COLLEGE COUNSELLING SERVICE<br />ANNUAL REPORT<br />2008 / 2009<br />CONTENTS<br /> TOC o " 1-3" h z u Introduction PAGEREF _Toc256606348 h 5<br />Staffing PAGEREF _Toc256606349 h 7<br />Core Team PAGEREF _Toc256606350 h 7<br />Associate Counsellors PAGEREF _Toc256606351 h 7<br />Trainee Counsellors PAGEREF _Toc256606352 h 7<br />College PAGEREF _Toc256606353 h 9<br />Workshops PAGEREF _Toc256606354 h 10<br />Seminars / module input PAGEREF _Toc256606355 h 10<br />Staff development PAGEREF _Toc256606356 h 10<br />In house training PAGEREF _Toc256606357 h 10<br />Networking: PAGEREF _Toc256606358 h 11<br />STATISTICS 2008 / 09 PAGEREF _Toc256606359 h 14<br />GENDER PAGEREF _Toc256606360 h 15<br />EU AND INTERNATIONAL PAGEREF _Toc256606361 h 15<br />AGE PAGEREF _Toc256606362 h 16<br />FE. UNDERGRADUATE AND POST GRADUATE FIGURES PAGEREF _Toc256606363 h 16<br />DISABILITY SERVICE PAGEREF _Toc256606364 h 16<br />PRESENTING CONCERNS PAGEREF _Toc256606365 h 17<br />ETHNICITY PAGEREF _Toc256606366 h 18<br />NUMBER OF ATTENDANCES – UNIVERSITY (PERCENTAGE) PAGEREF _Toc256606367 h 18<br />NUMBER OF ATTENDANCES – COLLEGE (PERCENTAGE) PAGEREF _Toc256606368 h 19<br />REFERRAL SOURCES (STUDENTS) PAGEREF _Toc256606369 h 19<br />REFERRAL SOURCES (STAFF) PAGEREF _Toc256606370 h 20<br />STUDENT NUMBERS BY SCHOOL (UNIVERSITY) PAGEREF _Toc256606371 h 21<br />STAFF NUMBERS BY SCHOOL OR PLANNING UNIT (UNIVERSITY) PAGEREF _Toc256606372 h 21<br />TYPE OF POST (UNIVERSITY) PAGEREF _Toc256606373 h 22<br />COMMENTS ON THE STATISTICS PAGEREF _Toc256606374 h 23<br />Usage: PAGEREF _Toc256606375 h 23<br />Attendances PAGEREF _Toc256606376 h 23<br />Routes into the service PAGEREF _Toc256606377 h 23<br />Gender PAGEREF _Toc256606378 h 23<br />Ethnicity and domicile PAGEREF _Toc256606379 h 23<br />FE Students PAGEREF _Toc256606380 h 24<br />Disability (university) PAGEREF _Toc256606381 h 24<br />Presenting Concerns PAGEREF _Toc256606382 h 24<br />PLANNED DEVELOPMENTS FOR 09 / 10 PAGEREF _Toc256606383 h 24<br />Appendix 1 PAGEREF _Toc256606384 h 25<br />Counselling Service PAGEREF _Toc256606385 h 25<br />Client Evaluation Database 2008 - 2009 PAGEREF _Toc256606386 h 25<br />Age Range PAGEREF _Toc256606387 h 25<br />Gender PAGEREF _Toc256606388 h 25<br />Ethnicity PAGEREF _Toc256606389 h 25<br />Do you have a disability? PAGEREF _Toc256606390 h 25<br />Q.1 How did you learn about the Counselling Service? PAGEREF _Toc256606391 h 25<br />Q.2 How would you describe your experience of the Counselling Service overall? PAGEREF _Toc256606392 h 26<br />Q.3 Drop-In – Did you use the Drop-In Service? PAGEREF _Toc256606393 h 26<br />Q.4 Location PAGEREF _Toc256606394 h 26<br />Q.5 Reception Service PAGEREF _Toc256606395 h 27<br />Q.6 Counselling PAGEREF _Toc256606396 h 27<br />7. Number of Sessions PAGEREF _Toc256606397 h 29<br />8. Were you offered information regarding other forms of support by the end of the counselling? PAGEREF _Toc256606398 h 30<br />9. Do you feel counselling helped you? PAGEREF _Toc256606399 h 30<br />10. Do you find the website helpful? PAGEREF _Toc256606400 h 30<br />11. Do you find the leaflets helpful? PAGEREF _Toc256606401 h 30<br />12. Please write any other comments or suggestions PAGEREF _Toc256606402 h 30<br />13. Would you recommend the Counselling Service to a friend? PAGEREF _Toc256606403 h 31<br />Appendix 2 PAGEREF _Toc256606404 h 32<br />Counselling Service PAGEREF _Toc256606405 h 32<br />Evaluation Week 18th – 22nd February 2009 PAGEREF _Toc256606406 h 32<br />Age Range PAGEREF _Toc256606407 h 32<br />Gender PAGEREF _Toc256606408 h 32<br />Ethnicity PAGEREF _Toc256606409 h 32<br />Do you have a disability? PAGEREF _Toc256606410 h 32<br />Q.1 How did you learn about the Counselling Service? PAGEREF _Toc256606411 h 32<br />Q.2 How would you describe your experience of the Counselling Service overall? PAGEREF _Toc256606412 h 33<br />Q.3 Drop-In – Did you use the Drop-In Service? PAGEREF _Toc256606413 h 33<br />Q.4 Location PAGEREF _Toc256606414 h 33<br />Q.5 Reception Service PAGEREF _Toc256606415 h 34<br />Q.6 Counselling PAGEREF _Toc256606416 h 34<br />7. Number of Sessions PAGEREF _Toc256606417 h 36<br />8. Were you offered information regarding other forms of support by the end of the counselling? PAGEREF _Toc256606418 h 37<br />9. Do you feel counselling helped you? PAGEREF _Toc256606419 h 37<br />10. Do you find the website helpful? PAGEREF _Toc256606420 h 37<br />11. Do you find the leaflets helpful? PAGEREF _Toc256606421 h 37<br />12. Please write any other comments or suggestions PAGEREF _Toc256606422 h 37<br />13. Would you recommend the Counselling Service to a friend? PAGEREF _Toc256606423 h 38<br />STAFF COUNSELLING DATA 2008 / 2009 PAGEREF _Toc256606424 h 39<br />Staff Counselling PAGEREF _Toc256606425 h 39<br />Presenting Concerns PAGEREF _Toc256606426 h 39<br />Referral Sources (Staff) PAGEREF _Toc256606427 h 40<br />Disability PAGEREF _Toc256606428 h 40<br />Staff Numbers by School / Planning Unit PAGEREF _Toc256606429 h 41<br />Type of Post PAGEREF _Toc256606430 h 41<br />Introduction<br />We have again had a very busy year with client numbers over 5% up on last year; numbers were up for all groups except for college staff, where there was a 10% decrease in uptake (4 people).<br />Having as usual lost several Associate and Trainee Counsellors to work, family and other placements, we started the year with some brand new volunteer staff, mainly Trainee Counsellors, and some staff who had already worked in the Service but who were now undertaking new roles as Associate Counsellors.<br />We reduced the number of Associate Counsellors places this year since we now have an additional 0.6 post for the Core Team but from December 08 until the end of the academic year seven volunteer Counsellors decided to leave the service – this was largely for employment, but also to gain a better work / family life balance or to find a placement nearer to home. There was a 3 month gap in continuity between one Core Team member leaving and their replacement starting in January 09. We offered placements to eight Trainee Counsellors as usual plus a supernumerary who needed to be able to tape sessions for her course; she has now left the service.<br />As with previous years there was a waiting list from December 08 until the end of the academic years, but yet again our systems worked well and additionally a more structured method of recording waiting times was introduced. <br />The biggest factor in the life of the Counselling Service was the planned move to Kirkstone Halls in order that the Communal Building could undergo a complete refurbishment. After a number of anxious weeks, the move finally took place in late June 09, and we are now safely installed in our new home for the academic year 2009 / 10.<br />The work of the Counselling Service<br />Counselling<br />“The help offered to me by my counsellor and the service has been invaluable helping me through a difficult time and helping me cope with both my studies and my personal problems.”<br />Staffing<br />The following staff made up the Counselling Service Team in 2008 / 2009:<br />Core Team<br />Mary DaileyHead of ServiceChris Rolfe-MooreFull time CounsellorNina WrightHalf time Counsellor – started Jan 09Richard WilsonHalf time Counsellor – left Oct 08Peter WakefieldHalf time Counsellor Diana Charters 0.6 Counsellor - started Sept 08Gillian ButcherReceptionist / SecretaryCathie RawReceptionist / Secretary – started September 08Maureen CooperReceptionist / Secretary – left August 08<br />Associate Counsellors<br />Sikhu SibandaLeft July 09Daniel DumitruIn postHeather BradleyIn postJohn PeetLeft June 09Patsy FlanniganIn postFran WebbLeft July 09Wendy HesselgroveIn postHazel MartinLeft July 09Mandy LucasLeft July 09Paula CumberworthLeft Dec 08Aaron SefiLeft June 09Carol BrookesIn postAnn TrussonIn postAngie PedleyIn post<br />Trainee Counsellors<br />Alison HullIn postJo OatesIn postLiz MilnerQualified July 09/ appointed Associate Sue ManningQualified July 09 / appointed AssociateSara WrightQualified July 09 / appointed AssociateAdele WateizIn postJune AppsLeft July 09Kelly YoungQualified July 09 / appointed AssociateLarraine ReaneyIn post<br />“Quick allocation of appointment. Excellent admin and counselling staff.”<br />It is a credit to our Associate Counsellors that so many of them have obtained paid work over the year and demonstrates how effective our Associate placement scheme is in preparing Counsellors for employment in a very competitive market. We are grateful to the time and effort they have contributed to the service and wish them well in the future.<br />Five Trainee Counsellors completed and passed their courses in July 2009 and we appointed four of them to Associate places, as they demonstrated their ability to meet the criteria for working at the service through the selection and recruitment process. One Trainee Counsellor stayed on to complete the practice hours required by her course and one left the service.<br />The service had to undertake a massive recruitment programme over the summer of 2009 and interviewed many candidates for both Associate and Trainee Counsellor places. We also had to recruit a replacement for Richard Wilson who decided to retire this year. We have been very lucky to appoint a very experienced Counsellor, Supervisor and Trainer, Nina Wright, who started in January 09.<br />Maureen Cooper, our Appointment / Secretary left in August 2008 and was replaced by Cathie Raw in September 2008 – she has been a great benefit to the Administrative team.<br />The service operated a waiting list from December 09 until the end of the academic year. We introduced a more refined tracking procedure and discovered that of the 234 people who were on the waiting list all were seen for an initial assessment within 5 working days and thereafter 82% were offered ongoing appointments within 20 working days. Waiting times varied from 1 to 39 working days, largely dependent on the availability of the client; some clients were waiting to see a specific counsellor, and those with very limited availability usually had to wait longer.<br />The issue of clients who do not attend appointments (DNAs) or who re-schedule or cancel (R / S, C / N) on a persistent basis is a constant cause for concern in the service; we are aware that counsellors are left with no client to see and that often we have people on the waiting list who could have been seen. <br />Of the 136 clients who made initial appointments that they did not attend, 34 (25%) went on to re- book appointments and embark upon ongoing counselling; 27 cancelled.<br />All clients who failed to attend their initial appointments from October to December 08 were contacted: of the 24 people on the list, 4 had no contact details; 10 people did not answer their phone and so were emailed. Of these, two replied – one had decided to take time out of university until next year, the other totally forgot, wasn’t in Bradford on the day and had resolved her issues with the course. The remainder were phoned, one to answer machine. The reasons given are listed below:<br />Had GP appointment at the time of the appointment. Outcome - booked into Drop-In.<br />Timetable change.<br />Had something else on, now seeing another counsellor (not sure where)<br />Things got better, not sure why missed the appointment (and wasn’t this a bit late to be contacting!)<br />Something else turned up, not really sure<br />Changed mind, not really sure.<br />Son was sick and now back in own country<br />Had a good reason but not able to say over the phone<br />Not in on the day of the appointment. Outcome – booked in for next day <br />As a result of this it was decided that further follow up was probably not time or effort effective and instead we are trying to tighten up on our procedures so that diary slots are designated “free” if clients do not respond to prompting letters. Counsellors will be supported in finding ways to have a dialogue with clients who persistently miss appointments (even when they inform us). <br />Finally we will be offering training throughout the year to help counsellors to work effectively with clients and to enter into realistic contracts. <br />“I am a new person thanks to the service you provide here and my counsellor felt how I felt and the trust was exceptional”<br />College<br />The counselling work at the College largely centres on the Drop-In sessions run at lunch time. However there are many more activities that take place, see below. The service was given a new Counselling room during the year, but unfortunately this was needed at the end of the year as a staff room. We are hopeful that we will eventually be located in or near the Healthy College Centre on A Floor<br />The Counselling Service was involved in various activities at the College including the Mental Health Awareness Week.<br />Discussions were held with Occupational Health regarding staff access to the service; Jayne Marshall to support the Healthy College initiative; Kevin Frost to support staff induction; Richard Layden to publicise the service through Moodle. The latter is now up and running and managed by our administrative team, along with the Counselling Service webpage.<br />There was a comprehensive review of the Drop-In service at Macmillan Building, and, through discussion with managers, and based on the lack of uptake, it was decided to withdraw the service and to focus on student induction and information sessions. This will include making inputs into the tutorial system.<br />A DVD about the Counselling Service was made for new staff induction sessions<br />“I’m glad I came, it has helped me so much, I feel it is something I should have done earlier. Feel like I am finally getting somewhere.”<br />Workshops and Training<br />The service has continued to develop its workshop provision for students and has also run larger seminars for students within their modules.<br />Workshops<br />Exam stress x 2<br />Assertiveness Group x 2<br />Dyslexia Support Group<br />Seminars / module input<br />Stress awareness – Graduate School<br />Dealing with difficult situations x 2 – Pharmacy<br />Assertiveness seminar – OTs<br />Stress Management – SOH<br />Bereavement – SOH<br />Information regarding Counselling as a Career to SPA (SU Society) and Teaching Studies (College)<br />Staff development <br />Opportunities comprised of:-<br />Counselling 1, a one day course for staff.<br />Wardens Training.<br />Harassment Training input.<br />Managing Difficult Conversations input.<br />TQEG – Managing Boundaries x 2 sessions<br />In house training <br />In house training for Counselling Service volunteers continued to be held on a monthly basis and included:<br />Sexuality and Mental Health <br />Eating Disorders<br />Support Services for Students<br />Cross Cultural Counselling (whole day)<br />Managing Contracts part 2<br />Counselling the Physically Disabled Client<br />Working with Stress and Anxiety<br />Induction<br />The Counselling Service was invited by the College to participate in a DVD that could be used at New Staff Induction. As a result, two members of the Core Team also used the College facilities to develop training DVDs for the Counselling Team<br />Networking:<br />Core Team staff continued to attend various network meeting around the country including:<br />NSGCHE (Northern Support Group for Counsellors in H.E.)<br />FE Counsellors Network<br />Staff Counselling Special Interest Group Committee – for AUCC <br />HUCS (Heads of University Counselling Services) National and Regional – for AUCC<br />and have contributed to discussions on the following mail bases: AUCC, NSGCHE, Counsellors-in-FE, AMOSSHE, HUCS, Staff Counselling SIG<br />The University of Bradford Counselling Service hosted: <br />Regional HUCS meeting in January 2009 <br />FE Counsellors Training Meeting - Forced Marriage, by West Yorkshire police<br />Administrators Training Day (assisted by colleagues from LSS)<br />The Head of Service attended the AUCC Conference in June 2009 and assisted at a workshop on “Different Hats – the various roles we all undertake”<br />The Head of Service also met with a group of Deaf Interpreters at Morley Street Resource Centre to raise and discuss some of the issues that arise when working in a Counselling setting. The co-ordinator will be coming to this service to provide deaf Awareness training for the team next academic year; this will increase our confidence in working with Deaf students.<br />Information and Resources<br />The website is being constantly updated to provide current information and self help resources and the new email information service “Something on your mind?” was launched this year. This allows people to make enquiries of a psychological or emotional nature, without entering into a counselling relationship. It has only been used on two occasions so far but we are hopeful that with greater prominence on other web pages it will be used more. <br />The Counselling Service contributed towards a student retention activity, Kapoww! where the new email information service was launched (see above). The Head of Service and a member of the Core Team also took part in a live phone-in programme on RamAir to launch the service and offer tips for students. From this the idea of a monthly online “Top Tip” was conceived<br />The Head of Service is a member of the Stress Management Steering Group which has directed the University’s Stress Audit and is developing actions for the future. She is also part of the Ecoversity Wellbeing Task Group which is currently providing an audit of wellbeing activities throughout the University.<br />The service has contributed to the Open Days, Freshers’ and Refreshers’ Fayres, International Student Information Point, National Stress Awareness Day, and World Mental Health Day<br />In line with the University the service has developed an enhanced Equality Monitoring form which all clients are asked to complete anonymously. This will then be used to monitor usage by minority groups - we are asking about faith / belief and sexual orientation for the first time. It will be helpful to know if, particularly, people from non- heterosexual groups are over or under represented at the service as there is evidence to show that gay people often experience poor mental health.<br />Consultation<br />Work with staff, offering support and consultation, has continued. Examples of this include: discussing concerns about students who are expressing suicidal thoughts; supporting a class of students where a sudden death has occurred; providing information about who to contact in the case of domestic violence; exploring the pros and cons of visiting someone who has experienced an assault.<br />Parents also continue to contact the service with queries and worries about their offspring. Examples of this include: wanting someone from the Counselling Service to check that their son / daughter is ok; discussing how to manage homesickness.<br />Worried friends are another group who contact the Counselling Service, often when a flatmate is experiencing suicidal thoughts or whose behaviour has changed in some way. We are very happy to provide this support.<br />Staff training and development programmes are listed above, and provide staff with the skills and resources to deal more confidently with many of the situations they encounter.<br />A webpage for staff is currently under development: this will include some of the training materials used by the service.<br />A “snap shot” week to evaluate the service was again undertaken in February 09 – each client was asked to complete a form and a summary of the findings can be found at the end of this report. This is accompanied by the findings from the evaluation forms that are given or sent to clients when they finish counselling. This data is useful as it informs us regarding developments that may be needed. The quotes in this report come from these questionnaires.<br />52 clients completed an evaluation questionnaire when they had finished counselling – this is a relatively low return (approximately 8%) and we are considering introducing an online survey via survey monkey. Feedback from both reports was consistent with other surveys, indicating that the most common way people find out about the service is word of mouth via tutors, friends and colleagues; the webpage, leaflets and posters are the next most common way. The aspects of the service that we survey (see appendix) all have a high satisfaction rate with clients and critical feedback is limited. It is possible that the clients who left early and did not complete forms may have been less satisfied with the service but it is very hard to obtain this feedback.<br />“It (Drop In) helped me to realise how helpful Counselling is and how beneficial it is for me”<br />STATISTICS 2008 / 09<br />NUMBER OFUNI 08 / 09UNI 07 / 08COLL 08 / 09COLL 07 / 08TOTAL 08 / 09TOTAL 07 / 08Clients502480150145652625Students full-time4134008778500478Students part-time161027274337Students Total429410114105543515Staff full-time574829268674Staff part-time14227142136Staff Total73703640109110Appointments2674292994792736213856DNAs38826811195499363C / N or R / S416352159109575461Drop-in appointments25199350Unsigned forms6Group work participants131311Total clients515150665642Appts made, DNA or C / N134120Total contacts799762<br />GENDER<br />GENDERUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08Male students1781544336221190Male staff211710123129Total males1991715348252219Female students2512567169322325Female staff525326287881Total females3033099797400406<br />EU AND INTERNATIONAL<br />NUMBER OFUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08EU students2924323226EU staff521062Int students7980548484Int staff520153<br />AGE<br />AGEUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08Under 181433027443019 – 25 students253252473530028725+ students1731544243215197<br />FE. UNDERGRADUATE AND POST GRADUATE FIGURES<br />NUMBER OFUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08FE0072677267UG3373272525362352PG9179749883<br />DISABILITY SERVICE<br />DISABILITYUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08Yes students536419247288Yes staff71010810Yes Total607420248098No students3633498381446430No staff645733409797No Total427406116121543527<br />PRESENTING CONCERNS<br />PRESENTING CONCERNUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08Abuse12126111823Academic55501256755Anxiety1231042518148122Addictive behaviours541266Depression & mood change or disorder73882920102108Loss413711105247Other mental health conditions742498Physical health10630136Eating disorders1615121717Relationship74993639110138Self & identity37399114650Sexual issues322456Transition11811129Welfare & employment2115792824Self harm542579<br />ETHNICITY<br />ETHNICITYUNI08 / 09UNI07 / 08COLL08 / 09COLL07 / 08TOTAL08 / 09TOTAL07 / 08Asian Bangladeshi611172Asian Chinese9810108Asian Indian2124672731Asian Pakistani9444221811662Asian other1824332127Black African4340524842Black Caribbean10841149Black other162137White266265100105366370Other3322663928<br />NUMBER OF ATTENDANCES – UNIVERSITY (PERCENTAGE)<br />NO OF SESSIONSUNI STUDENTS08 / 09UNI STUDENTS07 / 08UNI STAFF08 / 09UNI STAFF07 / 081 – 35755.54848.54 – 72320.52028.58 – 1512162517168876<br />NUMBER OF ATTENDANCES – COLLEGE (PERCENTAGE)<br />NO OF SESSIONSCOLL STUDENTS08 / 09COLL STUDENTS07 / 08COLL STAFF08 / 09COLL STAFF07 / 081 – 35749.533614 – 72116.540178 – 151522201916+71273<br />REFERRAL SOURCES (STUDENTS)<br />REFERRAL SOURCEUNI STUDENTS08 / 09UNI STUDENTS07 / 08COLL STUDENTS08 / 09COLL STUDENTS07 / 08Dept / tutor921015451HC404551Personnel0903DO161350GP5411Chaplaincy1100SU363655Other51442017Self89721618Occ Health0002Int Office5420HUB181600Website766477<br />REFERRAL SOURCES (STAFF)<br />REFERRAL SOURCES STAFFUNI STAFF08 / 09UNI STAFF07 / 08COLL STAFF08 / 09COLL STAFF07 / 08Dept / tutor111559HC1000Personnel8511DO0000GP3000Chaplaincy0000Self29311212Staff Union0000Occ Health8544Int Office0000HUB / LS0000Other8111212Website5122<br />STUDENT NUMBERS BY SCHOOL (UNIVERSITY)<br />SCHOOLNO OF STUDENTS08 / 09NO OF STUDENTS07 / 08% OF TOTAL08 / 09% OF TOTAL07 / 08SOM57303.002.4SOH45254.31.8SSIS1281177.07.3SEDT3292.51.2SCIM37323.54SLED12122.01.3SLS118684.24.7<br /> STAFF NUMBERS BY SCHOOL OR PLANNING UNIT (UNIVERSITY)<br />SCHOOL / PUNO OF STAFF08 / 09NO OF STAFF07 / 08SLED54SOH36SOM22EDT41SLS86SSIS89SCIM53CS3839<br />TYPE OF POST (UNIVERSITY)<br />TYPE OF POSTNO OF STAFF08 / 09NO OF STAFF07 / 08ACEDEMIC1814ACADEMIC RELATED2322ADMINISTRATIVE2120ANCILLIARY33OTHER05<br />COMMENTS ON THE STATISTICS<br />Usage:<br />The overall number of people contacting the service has increased by 5%<br />The number of students using the service has increased by 4.3%.<br />5% increase in students from the University<br />9% increase in students from the College.<br />4% increase in staff from the University.<br />10% decrease in staff from the College.<br />There has been a decrease in the number of sessions offered to clients giving an overall average number of sessions offered to clients of 4.5.<br />Attendances<br />Cancelled and Rescheduled Appointments (where the client contacts the service) represent about 18.5% of all sessions, with DNAs (where there is no contact) running at around 14%. This is an increase on last year – the steep increase may be due to more efficient recording. This year we are working even harder to reduce this figure which, whilst not unusual within the sector, does not demonstrate a good use of resources.<br />80% of University students offered 1-7 appointments<br />68% of University staff offered 1-7 appointments<br />This compares to: <br />78% of College students offered 1-7 appointments<br />73% of College staff offered 1-7 appointments<br />Routes into the service<br />279 clients attended Drop-In (20 mins)<br />96 clients had assessment appointments (half hour)<br />93 clients booked via our online form<br />Gender<br />The ratio of males: females (students) using the service at the University: 41.5: 58.5. (institution = approx 50 : 50)<br />The ratio of males: females (students) using the service at the College: 38 : 62<br />These ratios are a marked improvement in terms of balance on last year, and may be a variable that has influenced the change in attendance. <br />Ethnicity and domicile<br />An overall increase in the number of EU and International Students and Staff from both institutions accessing the service again.<br />There has been a marked increase in the number of Asian Pakistani students at both institutions – 114% at the University and 22% at the College.<br />Students of Asian Indian origin continue to be on the decrease whilst there has been a slight increase in numbers from the Asian Chinese communities<br />FE Students<br />A continuing upward trend in the number of FE students accessing the service.<br />This may well be due to the close relationship built up with Connexions Pas, the Healthy Living worker, Well-Being Worker and staff in Learner Services in general<br />Disability (university)<br />13% of student clients declared a disability <br />10.6% staff clients declared a disability (institution = 4.6%)<br />Presenting Concerns<br />There has again been an overall increase in the number of people presenting with Anxiety and a correlating decrease in the numbers presenting with Depression and Relationship difficulties. The category “Relationships” covers all relationships including colleagues, marital or other partnerships, parental, tutors etc. <br />There has been an increase in the number of people presenting with Loss issues and Employment and Welfare at the University.<br />At the College there has been an increase in Anxiety and Depression but a decrease in Relationship difficulties.<br />Both institutions show an increase in clients presenting with Academic problems.<br />These categories are to some extent arbitrary and depend on what the Counsellor decides is the most pressing concern at intake. However they provide a picture of what users of the Counselling Service present with over the years.<br />PLANNED DEVELOPMENTS FOR 09 / 10<br />To continue to develop the group work programme through internal referral, via the LSS workshop booking system and with individual schools.<br />To pursue research into areas of interest or concern – e.g. DNAs etc.<br />To implement measures to improve attendance patterns<br />To develop staff specific interventions in line with the University stress management policy.<br />To support the distance learning pilot with SOH<br />To explore and gather information on a variety of new systems – texting from PCs; using Survey Monkey for client feedback returns; using a new custom made data base for collection and collation of client data.<br />Mary Dailey<br />Feb 2010<br />Appendix 1<br />Counselling Service<br />Client Evaluation Database 2008 - 2009<br /><ul><li>Total forms handed in: 52
  2. 2. Students: 37
  3. 3. Staff: 14</li></ul> (1 client didn’t disclose staff / student)<br />Age Range<br />Under 16016-18219-252525+21<br />Gender<br />Male6Female32<br />Ethnicity<br />White32Blk-Carribean0Blk-African1Blk-Other0Indian3Pakistani6Bangladeshi1Chinese0Asian / other2Other3<br />Do you have a disability?<br />8 clients said YES<br />Q.1 How did you learn about the Counselling Service?<br />Induction week2Other students / staff20Health Centre7Department5Leaflet / Poster9Website11<br />Other please state:<br />Staff email.<br />Past knowledge.<br />Occupational Health.<br />International Centre.<br />HR & the help of xxxx.<br />Q.2 How would you describe your experience of the Counselling Service overall?<br />Excellent32Good18Satisfactory2Unsatisfactory0Extremely unsatisfactory0<br />Q.3 Drop-In – Did you use the Drop-In Service?<br />13 clients said YES<br />Drop-In comments:<br />Helpful.<br />Had a session and it was decided I should see someone.<br />Brilliant.<br />Useful.<br />Comfortable – informative.<br />It was my first time, I enjoyed the experience.<br />Absolutely life-changing.<br />Good – gave me insight to counselling.<br />Brief, informative & friendly.<br />Drop-In was very good.<br />Q.4 Location<br />I thought the general environment of the Counselling Service was conducive to counselling: <br />Strongly agree22Agree21Somewhat agree7Disagree0Strongly disagree0<br />Q.5 Reception Service<br />The receptions were pleasant & helpful:<br />Strongly agree39Agree11Somewhat agree1Disagree0Strongly disagree0<br />Found that making appointments was straightforward:<br />Strongly agree36Agree14Somewhat agree2Disagree0Strongly disagree0<br />I obtained an appointment within a reasonable time:<br />Strongly agree34Agree14Somewhat agree3Disagree1Strongly disagree0<br />Q.6 Counselling<br />(6a) My ability to cope has improved:<br />Strongly agree24Agree18Somewhat agree8Disagree0Strongly disagree0<br />My understanding of myself has improved:<br />Strongly agree26Agree16Somewhat agree6Disagree2Strongly disagree0<br />My self-esteem has improved:<br />Strongly agree15Agree23Somewhat agree5Disagree4Strongly disagree0<br />I felt able to work with my Counsellor:<br />Strongly agree34Agree16Somewhat agree0Disagree0Strongly disagree0<br />(6b) Do you have any comments regarding your counsellor or the counselling process?<br />Outstanding & very compassionate.<br />Absolutely excellent.<br />Very helpful & knowledgeable.<br />xxxx was excellent.<br />Very helpful, easy to talk to.<br />Very good listeners.<br />Ms xxx is very helpful lady.<br />Registered as disabled student. I feel I may need to return, however ill health prevents this at present.<br />She was very helpful & kind.<br />Excellent Service would recommend to staff / students.<br />Really helpful – thank you so much!<br />My counsellor was excellent.<br />Excellent –more than I ever expected.<br />The process was managed well by the c’llr who was supportive yet appropriately challenging throughout enabling me to work through the presenting & other issues.<br />Excellent – without pressure or too much intervention helped me discover my own ability to help myself.<br />My counsellor has been wonderfully supportive.<br />Counsellor was lovely.<br />Very supportive.<br />Very pleasant.<br />I found it useful just to talk things over.<br />She helped me through a difficult time.<br />xxxx is a wonderful caring & considerate c’llr. She helped me overcome my problems with ease. Thank you!!<br />Very understanding, very friendly, excellent communication.<br />My counsellor was excellent, I felt I built up a really good rapport with her & was able to open up.<br />She was very helpful at the counselling.<br />xxxx was extremely helpful, very calming.<br />My counsellor was very professional and always available to meet. She has helped me incredibly.<br />7. Number of Sessions<br />NO OF SESSIONSCLIENTSNO OF SESSIONCLIENTS15101211111341214613051114064151712318024190301<br />7(a) Was the number of sessions offered to you enough to deal with your concern?<br />41 clients said YES<br />7(b) Have you any comments regarding the number of sessions?<br />My fault as been too lazy to book more.<br />Helped me to cope with initial situation – may seek further help depending on development of situation.<br />I was offered a 2nd session which I initially took, but then decided it wasn’t necessary as I was much happier.<br />I ended the session because at the moment nothing can be changed.<br />I had to cancel several sessions due to work but this was not difficult or detrimental.<br />No – left as my situation improved.<br />Pleasure to come “out of work”.<br />Glad that number of sessions was not limited.<br />No.<br />It was not the Counselling Service fault I left it too late to book sessions.<br />Would have carried on but c’llr leaving. Probably come back in September.<br />A good amount of support was needed, which I got.<br />Difficult to make regular weekly sessions due to counsellor’s diary.<br />It may have been better to work on every other week basis towards the end.<br />Possibly a couple more over time.<br />I would have liked to see the c’llr again but my timetable & available time slots did not coincide.<br />The possibility of re-iterating subjects too frequently.<br />I had to end the sessions due to work placement. May have been useful to have another optional day (other than Mon) but this couldn’t really be helped.<br />The two sessions was helpful she listened to me.<br />Could have done with having a few more sessions.<br />Grateful for the extra time I was given to come for sessions after graduation.<br />8. Were you offered information regarding other forms of support by the end of the counselling?<br />34 clients said YES<br />9. Do you feel counselling helped you?<br />YESNO DON’T KNOWRemain at the Univ / College3334Return to work2057Complete your studies3243Perform better at your studies / work3436In your life in general4317<br />10. Do you find the website helpful?<br />YESNO DON’T KNOW19127<br />11. Do you find the leaflets helpful?<br />YESNO DON’T KNOW30119<br />12. Please write any other comments or suggestions<br />This is an excellent service – very helpful.<br />Just to say Thank You for lending a listening ear, I’ve not thought about the issue since.<br />Even though the c’llr was friendly and calm & tried to understand what I was feeling, she never really talked back or suggested a lot. We just talked a lot about feelings, not many solutions.<br />I am extremely grateful for all the support I received. I try to believe that counselling helps many individuals like myself.<br />Thank you for providing this excellent service.<br />Thank you once again – you’ve given me my life back!<br />I feel that I would not have completed my degree or moved into voluntary paid work without this support.<br />Phenomenal support – and has helped beyond belief.<br />All the leaflets from different problems (pinned on walls) were off putting.<br />Counsellor excellent, just couldn’t make weekly sessions due to her diary.<br />Reducing times to get a counsellor – more evening times as students are usually at univ during the day.<br />I didn’t know about the website.<br />In the future if I had any further problems then I would contact the Counselling Service for help!<br />I think that this is a really great service & that more students should be made aware of it.<br />I found that counselling was really good it’s helped me to get on with things.<br />Found my counselling experience extremely helpful & valuable – xxxx was great.<br />Generally the Counselling Service works really well. All the c’llrs are friendly & always willing to help.<br />13. Would you recommend the Counselling Service to a friend?<br />49 clients said YES0 clients said NO<br />Appendix 2<br />Counselling Service<br />Evaluation Week 18th – 22nd February 2009<br /><ul><li>Total forms handed in: 50
  4. 4. Students: 39
  5. 5. Staff: 10</li></ul>(1 client didn’t disclose staff / student)<br />Age Range<br />Under 16116-18119-251525+33<br />Gender<br />Male10Female32<br />Ethnicity<br />White35Blk-Carribean0Blk-African0Blk-Other0Indian1Pakistani3Bangladeshi0Chinese1Asian / other4Other3<br />Do you have a disability?<br />2 clients said YES<br />Q.1 How did you learn about the Counselling Service?<br />Induction week2Other students / staff12Health Centre6Department6Leaflet / poster12Website6<br />Q.2 How would you describe your experience of the Counselling Service overall?<br />Excellent33Good10Satisfactory5Unsatisfactory0Extremely unsatisfactory0<br />Q.3 Drop-In – Did you use the Drop-In Service?<br />14 clients said YES<br />Drop-In Comments:<br />Considering the immediacy of an individual attending drop-in, a greater time allocation would be appropriate.<br />It was ok, however was very brief.<br />I feel a lot better by the time I left.<br />Easy to contact, quick appointment.<br />Quick allocation of appointment. Excellent admin and counselling staff.<br />I used it during exam time as I had fear of exams it was very good.<br />It was ok as a start.<br />Had appointment booked at earliest possible time.<br />I find it really useful to talk things through with my counsellor.<br />Staff are friendly, easy to talk to and understanding.<br />It helped me to realise how useful counselling really is and how beneficial it is for me.<br />Brief.<br />Good.<br />It was a really good to talk to someone for a change.<br />Excellent – I recommend counselling to everyone.<br />Q.4 Location<br />I thought the general environment of the Counselling Service was conducive to counselling: <br />Strongly agree24Agree22Somewhat agree2Disagree0Strongly disagree1<br />Q.5 Reception Service<br />The receptions were pleasant & helpful:<br />Strongly agree38Agree10Somewhat agree0Disagree0Strongly disagree1<br />I found that making appointments was straightforward:<br />Strongly agree39Agree9Somewhat agree0Disagree0Strongly disagree1<br />I obtained an appointment within a reasonable time:<br />Strongly agree36Agree10Somewhat agree1Disagree0Strongly disagree1<br />Q.6 Counselling<br />(6a) My ability to cope has improved:<br />Strongly agree17Agree15Somewhat agree11Disagree1Strongly disagree0<br />My understanding of myself has improved:<br />Strongly agree15Agree15Somewhat agree12Disagree1Strongly disagree0<br />My self-esteem has improved:<br />Strongly agree10Agree12Somewhat agree20Disagree2Strongly disagree0<br />I felt able to work with my Counsellor:<br />Strongly agree30Agree12Somewhat agree4Disagree1Strongly disagree0<br />(6b) Do you have any comments regarding your counsellor or the counselling process?<br />xxx has been very helpful and I am relieved not to have to change to another counsellor. Understanding of faith and prayer and their importance to me particularly helpful.<br />My counsellor xxxx is amazing and has helped me to give me more power and confidence in my life.<br />I’m glad I feel free to talk to my counsellor.<br />I have only had 5 sessions so far.<br />I think the approach in the counselling process not really helpful.<br />Unsure of number had so far – still ongoing.<br />She has been a real cornerstone for a long time.<br />My counsellor went out of his way to fit me in by taking on an extra session which I have very much appreciated, it has been a great help to me.<br />We seem to have forged a good working bond. The time element, particularly stated, is pertinent here.<br />She listens with full concentration and believes what ever I say.<br />xxxx has been VERY helpful.<br />Only first appointment – no.<br />She has been great. I’m starting to understand myself more, my problems, and she is helping me deal with them, also helped me cope with my granddad’s death, feel able to talk to her about anything.<br />Without the service and xxxx help I may not be the person I am now.<br />Very pleasant and easy to talk to.<br />xxxx - my counsellor is brilliant. I’ve had a couple of counsellors elsewhere before but xxxx has helped me the most.<br />xxxx is very good. She took special interest in my problems and helped me make a lot of improvements.<br />Excellent – xxxx.<br />I feel really free to talk to my counsellor who seems lovely and very helpful I feel supported.<br />Excellent.<br />Excellent.<br />My counsellor has helped me open up and helped me to handle my stress in an appropriate way.<br />Ongoing.<br />My first appointment went very well.<br />It has helped me get through a difficult time in my life.<br />7. Number of Sessions<br />NO OF SESSIONSCLIENTSNO OF SESSIONCLIENTS161022311030120441305314061152702018030090400<br />7(a) Was the number of sessions offered to you enough to deal with your concern?<br />27 clients said YES<br />7(b) Have you any comments regarding the number of sessions?<br />It was helpful to see my counsellor more than just one per week.<br />I have been assured that the sessions are not limited.<br />Less number of sessions would be better when someone doesn’t benefit much from it.<br />I can’t remember how many I have had but my counsellor has made them flexible as I need and which has been very reassuring and helpful.<br />I am continuing sessions.<br />None.<br />I’m still trying to find out the solution.<br />Still having the counselling sessions, it hasn’t been a problem for me.<br />Need a regular appointment.<br />I think it is helpful that the number of sessions is not limited.<br />Ongoing.<br />I think it’s good that students can come for as long as they need to.<br />I’m having more sessions.<br />Sessions are continuing.<br />Further session(s) to be arranged.<br />Great as I don’t feel stopped / limited by time, I can take as long as I need.<br />Ongoing.<br />Couldn’t get enough time to discuss further.<br />Have never felt pushed to resolve problems in a set amount of time.<br />I am glad that I am able to continue.<br />Still need a few more sessions.<br />8. Were you offered information regarding other forms of support by the end of the counselling?<br />22 clients said YES<br />9. Do you feel counselling helped you?<br />YESNO DON’T KNOWRemain at the Univ / College2735Return to work1617Complete your studies2226Perform better at your studies / work3027In your life in general3415<br />10. Do you find the website helpful?<br />YESNO DON’T KNOW15129<br />11. Do you find the leaflets helpful?<br />YESNO DON’T KNOW24317<br />12. Please write any other comments or suggestions<br />My counselling experience is still ongoing but I have to say that it is an excellent service.<br />The approach was to listen to the problem, not helping or guiding to solve it. Somehow it left me confused. I thought the service would help people to tackle problems when they are so down and helpless.<br />I’m really going to miss her.<br />The help offered to me by my counsellor and the service has been invaluable helping me through a difficult time and helping me cope with both my studies and my personal problems.<br />My answers to Q.7 onwards are due to the fact that I’ve only just started sessions. So far I’ve found xxxx to be supportive and easy to talk to.<br />Greater care needs to be taken when codifying “dee Eeengleesh”! An example is given in Q.9.<br />Not sure, still figuring out myself – can’t say anything about counselling.<br />This was only my first appointment – too early to comment on much of the above.<br />I’m glad I came, it has helped me so much, I feel it is something I should have done earlier. Feel like I am finally getting somewhere.<br />I am a new person thanks to the service you provide here and xxxx felt how I felt and the trust was exceptional.<br />Thank you. You are a life-saver.<br />13. Would you recommend the Counselling Service to a friend?<br />46 clients said YES0 clients said NO<br />STAFF COUNSELLING DATA 2008 / 2009<br />The number of staff using the Counselling Service has remained relatively static with an increase of 3 staff attending during 2008 / 09. The gender split has remained approximately the same but there has been an increase in the number of staff non-British countries. Referrals from Personnel and Occupational Health have increased this year although the bulk of staff still self refer. Usage by school or planning unit has also remained largely the same. <br />For the year 08 / 09 we only have outline data on the issues staff have presented with. However this current year we have improved our data collection so that we will have more detail about whether or not staff are presenting with work related issues. <br />Mary Dailey Nov 09<br />Staff Counselling<br />No of staff73Female52Male21Full time57Part time14<br />Presenting Concerns<br />Employment / Welfare15Eating Disorder3Anxiety14Relationships16Addictive Behaviour1Self6Depression7Transitions1Loss / Bereavement8Self Harm1Physical Health1<br />Referral Sources (Staff)<br />REFERRAL SOURCEUNI STAFF 08 / 09Dept / Tutor11HC1Personnel8DO0GP3Chaplaincy0Self29Staff Union0Occ Health8Int Office0HUB / LS0Other8Website5<br />Disability<br />Disability 7<br />Staff Numbers by School / Planning Unit <br />SCHOOL / PUNO OF STAFF 08 / 09SLED5SOH3SOM2EDT4SLS8SSIS8SCIM5CS38<br />Type of Post<br />TYPE OF POSTNO OF STAFF 08 / 09Academic18Academic Related23Administrative21Ancillary3Other0<br />

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