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Challenge and Response
Managing Ambiguity




         … using internal experiential
         encounter data to steer direction
Industry Opinions           (external)



                                           Investment Banker




•Continuing reimbursement pressures
                                            Fitch Ratings
•Consolidation in size & scale
•Value based payment models to forefront


                                             US Comptroller




                                             Moody’s
Future Expectations
      external opinions
      inside the industry

Industry Transformation
  •reduce variability
  •manage risk
      •different trend lines
      •rethinking service line management


Comprehending Past Trends via data points
  •drilling down within the patient discharge record to:
       • comprehend and manage risk
       • manage clinical protocol compliance
       • create relevant benchmarks to gauge performance
Industry Opinions                (external)



Reform creates urgency
       sense of effectiveness required

Capital costs are inherent in change
       builds facility experience
       population management skills more important than
       controlling the dollars

Organizational Development & Restructuring are required
with strategic decisions in order to survive
From Here to There by Finding Your Data Points




   Create a comprehensive discharge database. The database will have
   100+ discreet data elements about the patient encounter.

   Recast top down analyses the provider needs detailed information and
   a tool to get at (manipulate) the data.

   Acquire external database of regional facility discharges, duplicate
   report formats with clustered facility results.

   Medical Management Analyses
Industry Opinions                          (inside)
                     Everything is interrelated; changing behaviors is paramount

Manage Risk
•Creating an ACO (controlling the dollars) is attractive; but requires population
skills many providers have not demonstrated
•High qualitylow cost is difficult; requires responsibility for entire episode of care
even when beyond walls of provider. Reducing deviation in process is crucial.

IT Infrastructure
  Implementation of EHR can be disruptive; will benefits
  (meaningful use) be demonstrated.


Relationship Building
  •Incentive reimbursements will test durability of provider partnerships; care is
  a continuum process. Will specialists produce quality performance measures.
  •Engage patients in their care management
Difficult Strategy Issues
                          … everything is related

• New payment models
• Decreased physician visits
• Competition for particular physician specialists
    – Compensation plan types
• Questions re appropriate care
    – Readmission penalties
    – Implement standardized care management protocols
    – Adverse Events
•   Healthcare is becoming discretionary
•   HER can be disruptive to a physician practice
•   Ability to report performance measures
•   Transparency and cooperation between providers & insurers
•   Precedes financial analyses and simulations
Finding Your Data Points: Discharge Record - extended
Discharge Record – part 2
Managing Risk – care protocols




Identifying resource
consumption is
important not just to
minimize costs but for
identifying and modifying
staff behaviors -- while
still achieving optimum
outcomes
Managing Risk- locating readmissions

                                   … staff protests aside,
                                  locating readmissions can be
                                  achieved within a spreadsheet
                                  by appropriately sorting
                                  discharges using conditional
                                  formatting report features.
Managing Risk- adverse events




                                Payment denials due to patient
                                harm is the new normal
Finance -Physician Integration-Compensation


                                  How Has the Rise of Physician Employment Changed Hospitals'
                                  Recruitment Strategies? Becker’s Hospital Review

                                  The appeal of hospital employment to physicians is no secret. Upon
•Straight salary                  completion of their training, more physicians are looking to work in either
                                  larger, independent group or hospital-owned practices, whether for

•Equal shares                     financial reasons, lifestyle preferences or a combination of the two. The
                                  number of independent physicians, or providers with a financial stake in
                                  their practice, shrunk from 57 percent in 2000 to 39 percent in 2012 and a
•Productivity based comp          projected 36 percent in 2013, according to data from Accenture.


•Incentive based comp             In the latest annual Residents and Fellows Survey conducted by Cejka
                                  Search, 46 percent of respondents from medical schools' 2012 graduating

•Capitation                       classes said group practices were the ideal choices, while 29 percent said
                                  hospital-affiliated practices were most preferred. And interest in
                                  employment is not restricted to fresh-faced residency graduates, either.
                                  Many established physicians in private practice are losing interest in
                                  entrepreneurship and the risks associated with it.

                                  "The fact that established physicians also want to become employed has
                                  changed hospitals' attitudes toward recruitment," says Max Reiboldt, CPA,
                                  president and CEO of healthcare consulting firm Coker Group.

                                  These findings suggest a natural and progressive physician exodus from
                                  private practice into group practices and health systems, begging the
                                  question of whether physician recruitment is still imperative to hospitals
                                  these days.
Finance – ACO Development




•Multi-year relationship with insurer to re-engineer care
processes; sharing information re ER visits and readmissions
•Improve Service Line Management that targets and manages
chronic disease conditions
•Acquire benchmarks (eg HEDIS, NFQ) to measure performance
and provide plausibility
•Prepare for government payment innovation
Finance
                                    Physician Integration
                                      IT Infrastructure
                                    Partnership Building




           Risk                                                            Quality
  Population Management                                           Clinical protocol development
    Minimize Variability                                          Effective MU communication
Chronic Disease Management                                          Reducing Care Variability
Reimbursement Distributions                                      Use HEDIS & NFQ measurements




                                     Measurement
                                -clinical protocol compliance
                                     Physician profiling
                                       Service Trends
                              Expand BI via EHR implementation
Brian Rucco collaborates with healthcare
providers, insurers and industry watchdog
organizations producing fact based insights
about rapidly changing local healthcare
environments. Business Intelligence analyses
have helped clients better manage risk,
understand disruptive innovation and locate
root cause issues through data driven analyses.

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Roadmap for healthcare change

  • 2. Managing Ambiguity … using internal experiential encounter data to steer direction
  • 3. Industry Opinions (external) Investment Banker •Continuing reimbursement pressures Fitch Ratings •Consolidation in size & scale •Value based payment models to forefront US Comptroller Moody’s
  • 4. Future Expectations external opinions inside the industry Industry Transformation •reduce variability •manage risk •different trend lines •rethinking service line management Comprehending Past Trends via data points •drilling down within the patient discharge record to: • comprehend and manage risk • manage clinical protocol compliance • create relevant benchmarks to gauge performance
  • 5.
  • 6. Industry Opinions (external) Reform creates urgency sense of effectiveness required Capital costs are inherent in change builds facility experience population management skills more important than controlling the dollars Organizational Development & Restructuring are required with strategic decisions in order to survive
  • 7. From Here to There by Finding Your Data Points Create a comprehensive discharge database. The database will have 100+ discreet data elements about the patient encounter. Recast top down analyses the provider needs detailed information and a tool to get at (manipulate) the data. Acquire external database of regional facility discharges, duplicate report formats with clustered facility results. Medical Management Analyses
  • 8. Industry Opinions (inside) Everything is interrelated; changing behaviors is paramount Manage Risk •Creating an ACO (controlling the dollars) is attractive; but requires population skills many providers have not demonstrated •High qualitylow cost is difficult; requires responsibility for entire episode of care even when beyond walls of provider. Reducing deviation in process is crucial. IT Infrastructure Implementation of EHR can be disruptive; will benefits (meaningful use) be demonstrated. Relationship Building •Incentive reimbursements will test durability of provider partnerships; care is a continuum process. Will specialists produce quality performance measures. •Engage patients in their care management
  • 9. Difficult Strategy Issues … everything is related • New payment models • Decreased physician visits • Competition for particular physician specialists – Compensation plan types • Questions re appropriate care – Readmission penalties – Implement standardized care management protocols – Adverse Events • Healthcare is becoming discretionary • HER can be disruptive to a physician practice • Ability to report performance measures • Transparency and cooperation between providers & insurers • Precedes financial analyses and simulations
  • 10. Finding Your Data Points: Discharge Record - extended
  • 12. Managing Risk – care protocols Identifying resource consumption is important not just to minimize costs but for identifying and modifying staff behaviors -- while still achieving optimum outcomes
  • 13. Managing Risk- locating readmissions … staff protests aside, locating readmissions can be achieved within a spreadsheet by appropriately sorting discharges using conditional formatting report features.
  • 14. Managing Risk- adverse events Payment denials due to patient harm is the new normal
  • 15. Finance -Physician Integration-Compensation How Has the Rise of Physician Employment Changed Hospitals' Recruitment Strategies? Becker’s Hospital Review The appeal of hospital employment to physicians is no secret. Upon •Straight salary completion of their training, more physicians are looking to work in either larger, independent group or hospital-owned practices, whether for •Equal shares financial reasons, lifestyle preferences or a combination of the two. The number of independent physicians, or providers with a financial stake in their practice, shrunk from 57 percent in 2000 to 39 percent in 2012 and a •Productivity based comp projected 36 percent in 2013, according to data from Accenture. •Incentive based comp In the latest annual Residents and Fellows Survey conducted by Cejka Search, 46 percent of respondents from medical schools' 2012 graduating •Capitation classes said group practices were the ideal choices, while 29 percent said hospital-affiliated practices were most preferred. And interest in employment is not restricted to fresh-faced residency graduates, either. Many established physicians in private practice are losing interest in entrepreneurship and the risks associated with it. "The fact that established physicians also want to become employed has changed hospitals' attitudes toward recruitment," says Max Reiboldt, CPA, president and CEO of healthcare consulting firm Coker Group. These findings suggest a natural and progressive physician exodus from private practice into group practices and health systems, begging the question of whether physician recruitment is still imperative to hospitals these days.
  • 16. Finance – ACO Development •Multi-year relationship with insurer to re-engineer care processes; sharing information re ER visits and readmissions •Improve Service Line Management that targets and manages chronic disease conditions •Acquire benchmarks (eg HEDIS, NFQ) to measure performance and provide plausibility •Prepare for government payment innovation
  • 17. Finance Physician Integration IT Infrastructure Partnership Building Risk Quality Population Management Clinical protocol development Minimize Variability Effective MU communication Chronic Disease Management Reducing Care Variability Reimbursement Distributions Use HEDIS & NFQ measurements Measurement -clinical protocol compliance Physician profiling Service Trends Expand BI via EHR implementation
  • 18. Brian Rucco collaborates with healthcare providers, insurers and industry watchdog organizations producing fact based insights about rapidly changing local healthcare environments. Business Intelligence analyses have helped clients better manage risk, understand disruptive innovation and locate root cause issues through data driven analyses.