A dissertation on business enterprise change management

1. Directions on the value of a consolidated business enterprise change management view
of the departmental organisation by Bob Panic
Why: taking an enterprise change management view of the department or organisation looks to
answer the fundamental question: What is happening in my organisation right now?
Business Enterprise Change Management takes a pragmatic and holistic view across the entire
spectrum of the organisation (or department) from 4 key areas:
 Strategy
 People
 Process
 Technology
Benefits include:
• practical, business focused & oriented SLA's and OLA's,
• a better understanding of the end to end elements of the department or organisation,
• better planning,
• quicker uptime and benefits realisation,
• better resourcing and staff uplift,
• more effective and focused use of funds and budgets,
• greater understanding of the dependencies and interdependencies between systems,
business processes and interdepartmental/organisational relationships,
• better continuity and disaster planning,
• leads to a standardised governance and compliance approach
The three key functions of Business Enterprise Management:
1. Enterprise Change Management takes the holistic view of an organisation or department,
from a people and business process perspective. Its main aim is to build effective and efficient
management capability, consistency of governance and compliance, establishment of business
focused service level agreements, understand what drives the employee and how to retain intellectual
property and job skills and grow the workforce.
2. Enterprise Architecture Management main focus is on understanding dependencies and
interdependencies of various ICT and production business systems from a people, process and
technology perspective.
The Enterprise Architecture Management view commences from a high level holistic view of all
dependent ICT Business Systems and projects, to looking at establishing and maturing operational
management support functions including operational service agreements to support core and noncore
systems.
3. Enterprise Release Management is a pragmatic, strategic organisation wide ICT and Business
Systems planning function
Enterprise Release Management is particularly useful in highly complex government and corporate
organisations where there are a large number of enterprise applications, business systems and
processes along with varied ICT technology elements with complex interconnecting dependencies and
links.
Enterprise Release Management is the custodian of production ICT business systems and at its core it
is a planning function
Enterprise Release Management delivers:
• ITSM/ITIL into an enterprise,
• Centralisation of ICT functions
• Management of mergers of departments and corporate enterprises

2. • Assists with the de-merger/de-centralisation of ICT services (including off-shoring and vendor
management)
• Assisting organisations and departments build the maturity and capability to cope with
integration of highly complex systems and processes.
My key considerations for Enterprise Change Management to be successful:
• Underpinned by SLA's and OLA's
• central knowledgebase for all ICT systems and artefacts
• Focused on transparency
• Must support business goals and objectives
• Must be agnostic to specific technologies and methodologies
• Must see technology as just a tool of the business
• Must take short term action but maintain a long term (3 to 5 years) holistic view of the entire
organisation - understand the maturing process of an enterprise
• Embraces change
• Is the custodian of production business systems and technologies
How: Some of the practical and tangible key elements/artefacts that can be delivered:
1. Enterprise view of all business systems, applications, ICT infrastructure (both production and
development and even POC systems) via an Enterprise Management Dashboard = 52 week planning
dashboard covering all ICT business systems across all departments
2. High level Architectural "mud map" or systems view of the enterprise detailing the various systems,
interfaces, dependencies and interdependencies
3. Enterprise Release Management - Master Systems & Project Plan – a central informational list of all
the key systems, their use, business contacts etc
4. Establishment of corporate SLA's and OLA's for all business systems according to the needs and
requirements of the business stakeholders
Some of the Key Enterprise Management forums that can be run:
• Service Level Management Forum: Understanding the core needs and requirements of
business stakeholders and ensuring operational agreements and service level agreements are aligned,
agreed, documented and reviewed
• Enterprise Architecture Environment Planning Forum: Budgets, Capacity, priority and focus
• Enterprise Management Leadership Forum: i.e. CIO forum or ICT Directors forum:
standardised consolidated and holistic direction for the management of ICT technologies and business
systems. Forum can be used to discuss and agree world's best practice practices and behaviours in a
consolidated front. A beneficial forum to discuss challenges, risks and issues from a senior
management perspective. Helps reduce duplication and provides an idea's sounding board
• Enterprise Architecture Technology Platform and Standardisation forum : agree on technical
architecture (supported, unsupported, open source, cloud computing, SAAS) key focus for a 3 to 5
year plan of technology
• Enterprise Planning Forum: supporting the CEO and Boards direction for the organisation
from a people, process and technology view
• Enterprise Stakeholder Advisory Group: A governing body which has the final say and
approval for consolidated direction for an enterprise and would ultimately submit business cases to
the board for approval
To know more about my directions or to discuss my experience implementing Business Enterprise
Change Management; contact me on Mob: +61 (0) 424 102 603 (24x7) or Email:
bob_panic@hotmail.com

3. Bob Panic:
Business Enterprise Change Architect
Specialising in: Organisational Business Change Management, Service Level Management, ITIL/ITSM,
Core Business Systems Implementation, Enterprise Change & Release Management, Business Process
Improvement, Service Management, SLA Management, Compliance & Governance
Mob: +61 (0) 424 102 603 (24x7)
Email: bob_panic@hotmail.com
Web: www.bobpanic.com