1. PowerPoint Presentation to Accompany Chapter 8 of Management, 8/e John R. Schermerhorn, Jr . Prepared by: Michael K. McCuddy Valparaiso University Published by: John Wiley & Sons, Inc.
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5. Figure 8.1 The roles of planning and controlling in the management process.
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7. Figure 8.2 A sample means-ends chain for total quality management.
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18. Figure 8.3 How participation and involvement help build commitments to plans.