Automic Service Orchestration - Self Service Desk Automation

2. Empowering Business through Automation with
CONTINUOUS SERVICE
AUTOMIC Service Orchestration
Ralf Paschen, Sr. Director ww Product & Solutions Marketing

3. 3 Property of Automic Software. All rights reserved3 Property of AUTOMIC Software. All rights reserved
Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013
“Islands of automation”
Service
Desks
Virtual
Machines
Application
Deployment
Storage
Network

4. 4 Property of Automic Software. All rights reserved

5. 5 Property of Automic Software. All rights reserved5 Property of AUTOMIC Software. All rights reserved
Service
Desks
Virtual
Machines
Application
Deployment
Storage Network
Most organizations have added automation tools in an opportunistic way — one project
or problem at a time. What is needed is an overarching architecture to enable
integration and avoid overlaps.
Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments -- August, 2013

6. 6 Property of Automic Software. All rights reserved
Reality check for the business
The business requested execution of IT services using self-service, but…
They still had to wait days
instead of hours
The expected cost
reduction never happened

7. 7 Property of Automic Software. All rights reserved
Reality check for IT
• IT requested an orchestrator and a self-service portal, but…
Sheer complexity stopped the handling of complex services
Several automation tools were used instead of having one
Uber-Orchestrator tool to cover all the others
Too many orchestration tools were used without integrating
other tools, e.g., ITSM
Self-service portals were used without automation, but with
ticket handling instead
Self-service portals were promising, but were not integrated
with other tools
Cloud Management suites promised too much and delivered
only simple services
Cloud Management suites had a ‘rip and replace’ strategy
which did not work well in best-of-breed environments
A rich set of enterprise automation capabilities was required,
but this was not available in RBA or CLM tools

8. 8 Property of Automic Software. All rights reserved
What prevents you from being better?
Complexity
of IT
No
reliability
No
scalability
No visibility No time to
value
NO easy way to ORCHESTRATE complex processes

9. 9 Property of Automic Software. All rights reserved
AUTOMIC
empowers the business with
self-service and easy-to-use
business automation.

10. 10 Property of Automic Software. All rights reserved
Continuous Service with Automic
Dev
to
IT Ops
Automated self-service
deployments, giving Dev
users access to IT
Operations processes
IT Ops
to
IT Ops
Self service of
“everything” from
backup through
provisioning of
infrastructures
IT Ops
to
the Business
Self service of
“everything”, from user
onboarding to
application delivery
IT Ops
to
Dev
Delivery of application-
ready infrastructures to
developers faster

11. 11 Property of Automic Software. All rights reserved
DEMO

12. 12 Property of Automic Software. All rights reserved
You need an UBER-ORCHESTRATOR
Self-service
request
Approval
workflow
Provision
service
components
Close out
change
process
Apply
patches &
updates
De-provision
Fully orchestrated service delivery across all
departments at the push of a button
Single point of control for full-stack service delivery
Recover resources to manage expenses by de-
provisioning services not in use
Rapid, reliable service delivery on-prem, in the cloud or in
hybrid environments – without delays or errors caused by
manual tasks & handoffs
Provision, update, change and patch with one
solution
Assurance of process and configuration
compliance

13. 13 Property of Automic Software. All rights reserved
Self Service Application Ready Infrastructures
Users access everything through self service
IT builds and publishes automated provisioning services

14. 14 Property of Automic Software. All rights reserved
Automic Service Orchestration:
The UBER-ORCHESTRATOR
SELF-SERVICE PORTAL INTEGRATION
Automic empowers the agile enterprise through
automated self service integration with leading
helpdesks (ServiceNow, BMC Remedy, etc.)
AUTOMIC REQUEST MANAGEMENT
Self-service portal for the business users, which
empowers them to be more agile and includes
human workflows and approval processes
AUTOMIC PLATFORM
Open, scalable, reliable, and proven automation
platform for thousands of customers with millions
of transactions a day on-premise, hybrid or in the
cloud
AUTOMIC INTEGRATIONS
Automic integrates with ITSM tools, orchestration
tools, applications, operating systems,
databases, CMDB, web services, and many
others to ensure integration of your existing
environment

15. 15 Property of Automic Software. All rights reserved
Heterogeneity Counts
Mainframe Unix Windows Networks Storage Security
Containers
BusinessDataSocial
SaaS IaaS PaaS
BusinessIntelligence
VersionControlTesting
Private Clouds

16. 16 Property of Automic Software. All rights reserved
Example orchestration use cases:
Application deployment
SELF-SERVICEDEPLOYMENT
Create a new instance of
the multi-tier application for
a new branch office
REQUESTASERVERWITHDATABASE
Requires an Oracle™ Database with a
certain pre-configuration on a separate
server
AUTOMATEDACCEPTANCETESTING
Run an acceptance test on a new
Siebel application release and
configuration package
ANALYTICS
Run monthly order
reports and build
compute-intensive
scorings
Multi-tier
application
Oracle
database
Monthly
order
reports
Siebel
application
Business
apps

17. 17 Property of Automic Software. All rights reserved
Example orchestration use cases:
Service changes
EMPLOYEEONBOARDING
An employee needs to
be onboarded on all
relevant IT systems
DATA ANALYSTS
Need a report based on big data
SAPSYSTEMCOPY
The business requests a system
copy
DISASTERRECOVERY
IT needs a self-service
portal to run the Disaster
Recovery processes
Onboarding
Data
analytics
DRP
SAP
Business
and IT
services

18. 18 Property of Automic Software. All rights reserved
DEMO

19. 19 Property of Automic Software. All rights reserved
What makes us unique?
The need for Business Automation
WORKLOAD
AUTOMATION
RUNBOOK
ITPA
CLOUD
MANAGEMENT
PROVIDER
AUTOMIC
Workflow management with complex workflows, with integrated child
workflows and an object-oriented concept
Extensive integration with ITSM and provisioning solutions
Huge scalability (10,000+ connected servers and millions of executed
tasks) within one Automic instance
Infrastructure automation, including application release and
deployment automation within the same platform
Workflow rollback and restart capabilities for each task
Scheduling and calendar handling with each service execution

20. 20 Property of Automic Software. All rights reserved
Proven business value
Business agility
AUTOMIC delivered our
top 10 user requested
services as fully
automated workflows
within just 4 months”
Service delivery
reduced from
weeks to minutes
Self-service on-boarding
of students for online
courses with ‘classroom
as a service’ from over
4 days to under 4 hours