Newer way to notify customer about features
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Newer way to notify customer about features

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Newer way to notify customer about features Newer way to notify customer about features Presentation Transcript

  • Can you believe ?Engage with Customers & Save 60% of your customer support expenses
  • Building OnlineServices & Products (like mailchimp, facebook, loggly)
  • Building Features & Services? Continuously
  • Are you sureYour customers know about your features?
  • You may be doing• Email Marketing• Press Releases• Advertisement• Help Guides• Tutorials• And many others..
  • How hard you are trying to notify them about those features?
  • I’ll tell you some better way? Used by Google, Facebook and Big Players
  • It is very Simple
  • Your Product Web Site Widget/Popup Showing the New Features? Once they click this, they can learn about it This is our new feature. Click to learn!
  • How this works• You can specify where you want to place your widget (specifying page patterns)• You can target your users• You can specify where the feature exists (specifying divs & html elements)• And document details about the feature related to widget
  • Then you can• Track who has seen the feature• Who has learned about the feature• Who seems not useful about the feature• Access users’ questions about the feature (you can reply to them real time too)
  • Any Benefits?
  • Yes, Here are the benefits• You can learn about customers’ engagement with the feature• If they asked questions, you can easily answer them (Because you know where the problem is)• And it reduce 60% of your time and money spend on customer support
  • How can I implement this? That’s why we are here
  • We’ve build everything you need to worry about thisJust paste 2 lines of JavaScript code into your site And you are good to go 
  • You’ve come to hereWe should say thank you 
  • So we’ll give you4 months of free access From may 1st Look at the next slide =>
  • Visithttp://dokeeno.com/ce OrLook below to Signup
  • http://kodeincloud.comWe are using this with our products and we need to share that with you 