1. BPO Services in India & Philippines – An Analysis By:- Arka Kumar Sen IMBA- Semester 1 Batch 2010-2014
2. Topics Focused on: An Introduction to the BPO industry Scenario of the BPO industry in India Problems faced by the BPO sector post recession Comparison of the Indian BPO’s with its Philippines counterparts
3. What is Outsourcing? Outsourcing can be referred to as the transfer of an organizational function to a third party. There are 4 types of Outsourcing :
24. Incentives by The Govt: Identified the IT/BPO sector as a key contributor to economic Growth. Offered Tax Benefits to the industry like Tax Holidays
25. Problems Faced by the BPO Sector Diminishing Value of Dollar in terms of rupee Unwillingness of the Indian Govt. to continue STPI for the BPO’s Increased Miscellaneous Costs.
26. Philippines Beckons Evolving as a Preferred Destination for Outsourcing in the Mid 2000’s Companies Shifting Its Operations from India to Philippines
27. Factors Owing to Philippines' Success: World-Class Infrastructure Investor Friendly Tax Solutions Better Cultural Background Affordable operational and labor costs Excellent English language and communication skills:Philippines call center agents already have. Location is key :Philippines located in the industrialized south and away from the clutter of Manila and Cebu
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29. India Vs. Philippines Factors owing to Its downfall Lack of a Americanized Culture Higher Initiation Costs Absence of any support by the Govt in this sector Lowering in the Wage rates due to increased costs Factors Owing to Success Presence of a Americanized Culture Lower Initiation Costs Presence of the support by the Countries Govt. Better Wage Structure for employees
