View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
We are Helpers Not always technical writers, but wanting to make an impact Flickr: gi
I believe in community Flickr: ThisParticularGreg
I am… a Content Stacker OpenStack – Open Source Cloud Computing Rackspace – Fanatical Support in all we do
Welcome to Now Our Challenge: Never before have we had tools for collaboration, instant communication, project tracking, and data gathering. How do we harness the power of community for documentation?
Measure the Help Customer support and help sites New vs. returning visitors Searches that had zero yield Search results to site exits ratio Download completion rates (if relevant) Flickr: HeavyWeightGeek
Engagement Indicators Number of comments on content Number of comments responded to Response time on the comments Number of edits Volume on discussion boards Flickr: atomicjeep
Pitfalls Too much content, not enough engagement. Another community could take all the major players attention. Dilution and repetition. High barriers to entry. Flickr: docpop
Resolutions Write DocBook collaboratively for web developers and system administrators (devops, also) Coach developers to write RST for devs
Resolutions Automate reference documentation Encourage conversation Build a community around docs and with docs Iterate repeatedly