Download to read offline
Leverage your customer experiences through retail call center
- 1. Leverage your customer experiencesthrough retail call center Customer is not the king, he/she is the emperor the whims and fancies of whom decide the future of your business enterprise. This is why brands are spending more and more time in planning or strategizing for the customer services. With so many brands in each business niche, it does not take much for a customer to shift loyalty, but it definitely means a lot for the business owner. The times call for actions to cling on to the existing customer base.
- 2. One of thesectors that have come up by leaps and bounds in the last few years is e- commerce. E-Shopping took some time to gain acceptance, but once it did there was no stopping this business concept. When there are physical stores a few kilometers away, why do customers shop online? Because busy life of the present times does not give them the privilege to travel these few miles and look around in the physical stores. Most of the recent statistics suggest that online retail stores are the fastest growing sector. But, the competition is huge in this business arena. So, you have to think out-of-the-box to gain an advantage in this niche.
- 3. One of thesetactics could be using the retail call center services to keep your existing and prospective customers happy. If you look through the industry wise break up of sectors that the call centers have been serving than you will find a rather curious trend in there. Retail industry at 28% is the highest adopter of call center services; followed by professional services (18%) and financial or insurance services (15%). So, it seems call center services are becoming a pack and parcel of the retail sales for consumer products industry. What gains do the business owners have with the adoption of such services? Let us take a look.
- 4. Lead GenerationServices: This is a very useful service for the start-ups who do not have any loyal customer base or references. Such businesses have to start the search for prospects right from the scratch. A reputed call center can help you immensely with their outbound calling processes. The leads generated are verified leads, so you will get full value for each and every one of them. The agents are polite and convincing, so they can attract maximum interest from their calls. If a prospect has the need he/she will be attracted with their pitching. If they have any questions these can be answered by the capable agents. The interested prospect list is sent to the sales teams, who have the task of converting these leads. This can be a great way to kick off your sales.
- 5. Website CustomerSupport: When a customer enters into your website he/she definitely has a need. Not many like to search through websites just to pass time. These casual visitors can be converted into sales with the help of capable customer support. There are various channels of customer support used by the leading retail stores. Telephonic, email or live web chat support all the avenues of customer support are explored by the brands to reach out to their customers better. You should have at least two support procedures ready for your customers.
- 6. Shopping CartAbandon Rates: The online retail sale is bugged by the amount of abandon shopping cart rates each and every website faces. This is where the services of a capable retail call center are immensely useful. When in doubt the customers/visitors can make a simple call or email to the helpdesk. The professional services make sure that the responses are very quick. But the best medium of customer service for retail stores is perhaps the live web chat support. When there is a live web chat window, most of the customers use it happily. When the agent on the other end can help
- 7. customers with answersto: product or pricing related questions than the sales are bound to rise. The agents can also help less tech savvy customers go through the various order placement processes and lead them to the checkout process. Promotional Offers or Seasonal Rushes: The number of help requests significantly goes up when there is a special promotional offer or the festive season is just round the corner. There are some call centers which understand this need and upgrade their services (with enhancement of agent numbers) to provide ideal support for these rush periods.
- 8. As you cansee retail call center services are essential for the betterment of any retail store online. If so many companies are using these professional services then there has to be some merit in it. If you use the call center services, you will see a rise in the revenues and customer satisfaction scores. For more detail about customer support visit: http://www.vcallglobal.com/customer-care- services.html, You can call at: +1-(202)-558-2065 We also reply the queries on our email at: sales@vcallglobal.com
- 9. Our main officeis located at: 75 Second Avenue Suite 620 Needham MA 02494