Making complaints and responding to them

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Alina Dashkewitz

The slideshow covers useful phrases that can be used when making a complaint, when granting a complaint or when refusing to grant a complaint.

Education Economy & Finance Business

Making complaints and
responding to them
Phrase Bank
Developed by Alina Dashkewitz

setiathome.berkeley.edu

www.amazon.com

perfumeshrine.blogspot.commisadventuresofmrsb.com

foreverneon.deviantart.com

cheezburger.com

entirelysubjective.com

I am afraid that’s right.
We will look into it as soon as
possible/right away.
www.keepcalm-o-matic.co.uk

I am afraid, there is nothing/ there isn’t
much we can do about it.
We are sorry but the food is just alright.
themetapicture.com

Making complaints and responding to them

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This interactive game allows students to practise and review the use of phrasal verbs in an interactive form. Aim: To practise phrasal verbs Interaction: Groups of three or four Exercise type: Matching game Level: B1-C2 1. Each of the students has 6 domino pieces. 2. One domino is placed on the desk face up, and the others are placed on the desk face down (you can vary the number of dominoes in the game depending on the proficiency of your class). 3. One student starts by placing one of the 6 dominoes that s/he has to the one on the desk in such a way that the domino that has already been on the desk and the added domino would make a phrasal verb. To earn a point the student has to make a sentence, correctly using the phrasal verb in the match. If the sentence if correct, the Student earns one point and next Student takes their turn. If the Student places the card correctly but cannot make a sentence or uses the phrasal verb incorrectly, this Student doesn’t earn any points, loses her/his turn and the played domino piece is discarded from the game. If the Student cannot add a domino, s/he loses her/his turn and must pick a domino from the pile. Students continue in turn, clockwise, either laying down a domino or picking one up. 4. The game continues until there are no more dominoes left in a pile or until the set time for the game runs out. The Student with top score wins.

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Making complaints and responding to them

1. Making complaints and responding to them Phrase Bank Developed by Alina Dashkewitz

2. setiathome.berkeley.edu

3. www.amazon.com

4.

5. perfumeshrine.blogspot.commisadventuresofmrsb.com

6.

7.

8.

9. foreverneon.deviantart.com

10. cheezburger.com

11. entirelysubjective.com

12. I am afraid that’s right. We will look into it as soon as possible/right away. www.keepcalm-o-matic.co.uk

13. I am afraid, there is nothing/ there isn’t much we can do about it. We are sorry but the food is just alright. themetapicture.com