UC as a Service provides cloud-based unified communications services that can be accessed from anywhere at any time through a single dashboard. The services include file sharing, live chat, enterprise IM, email, online meetings, group chat, and remote access. Customers can use these collaboration tools regardless of their existing on-premise IP telephony infrastructure from vendors like Avaya, Microsoft, Cisco, Siemens, or Shoretel. The platform also integrates with business applications, CRM systems, internal social networks and external social networks for a unified user experience across communication and collaboration tools.