More Related Content Similar to Why Your Product Needs A Data & Analytics Strategy (20) More from AIPMM Administration (20) Why Your Product Needs A Data & Analytics Strategy3. © AIPMM 2014 www.aipmm.com
Use
Pentaho: #Pentaho
AIPMM: #AIPMM
ProdBOK: #ProdBOK
Follow
Pentaho: @Pentaho
AIPMM: @AIPMM
Tweet!
4. © AIPMM 2014 www.aipmm.com
Participate and Win!
A lucky winner will get a free
copy of the Guide to the
Product Management and
Marketing Body of
Knowledge (ProdBOK®)
Must be present to win!
5. © AIPMM 2014 www.aipmm.com
Today’s Speakers
Presenters:
Michelle Bradbury, Director of Product Management
mbradbury@pentaho.com
Ben Hopkins, Product Marketing Manager
bhopkins@pentaho.com
at Pentaho - www.pentaho.com
Moderator:
Hector Del Castillo, CPM, CPMM
6. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-75557
Michelle Bradbury
Director of Product Management, Pentaho
April 18, 2014
Why Your Product Needs
a Data & Analytics
Strategy
Ben Hopkins
Product Marketing Manager, Pentaho
7. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-75558
Pentaho
We Enable & Empower Data-Driven Businesses
Customer momentum
• Over 1,200 commercial customers
• Over 10,000 production deployments
Innovation through open source
• Open, pluggable, purpose-built for the future
• Sustained leadership in Big Data ecosystem
with technology innovation
Modern, cohesive business analytics & data integration platform
• Full spectrum of analytics for all key roles
• Embeddable, cloud-ready analytics
• Broadest and deepest Big Data integration
8. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-75559
Thinking about Analytics & Products –
3 Strategic Approaches
Near Term Long Term
“Time”
2 - Target new
opportunities with
existing data
3 - Reinvent value
propositions with
new data technology
“Impact&Effort”
1 – Enhance current
software products
9. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755510
Enhance current products
Poll
10. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755511
Introductory Example
11. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755512
Introductory Example
12. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755513
① Value of analytics functionality in software applications
② Understanding your analytics audience & personas
③ Implementation considerations
Enhance Current Products
13. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755514
• People find pictures intuitive
• Lets your product tell a story
• Competitive advantage
sales can use
Value of Analytics – Visual Differentiation
14. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755515
Value of Analytics – Visual Differentiation
A table of information…
15. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755516
Value of Analytics – Visual Differentiation
Or a visualization to tell a story…
16. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755517
• Creating unique & valuable content
• Raises barriers to product abandonment
• Depth of usage & loyalty
Value of Analytics –
Customization Builds Stickiness
17. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755518
• Data & insight drive decisions
• Identify opportunities for improvement
• Understand value of the software
Value of Analytics – Better Decisions
18. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755519
Understanding Your Analytics Audience
Director of
Sales
Supply Chain
Manager
Vice President
of Marketing
Financial
Advisor
Head of IT
Educational
Instructor
Corporate
Recruiter
Chief Financial
Officer
Manufacturing
Operations
Manager
Social Media
Specialist
Hospital
Administrator
Marketing
Operations
Analyst
Customer
Service
Representative
Project
Manager
Advertising
Executive
Network
Engineer
19. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755520
Personas & Needs – “The Executive”
• Consolidated business information at
fingertips
• Ability to drill down 1 or 2 levels
• Don’t lose the macro vision in details
Needs & Requirements
• User-specific branded corporate
dashboard
Recommendation
20. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755521
Highly Tailored Dashboard
21. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755522
Personas & Needs – “Middle Management”
• Ability to filter information to their job
scope
• More intimate knowledge of lower level
data
• Wants both visualization & detailed
reports
Needs & Requirements
• Dashboards & visualizations with filters
• Pre-canned reports for detail
Recommendation
22. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755523
Visualizations & Reports
23. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755524
Visualizations & Reports
24. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755525
Personas & Needs – “The Data Analyst”
• Leverages detailed data to discover trends
• Often presents or provides data to other
users
• Stronger technical & quantitative skills
Needs & Requirements
• Custom analysis tools for use on controlled
data sources
• Ability to easily share analytics content
throughout the organization
Recommendation
25. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755526
Custom Analysis
26. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755527
Importance of controlling data sources & access
Going beyond standard relational application data
Seamless analytics experience for the user
Implementation Considerations
27. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755528
What Makes a “Normal Deployment”?
Business
Analytics
Server
Metadata
Analyzer
Dashboards
Reporting
Integration to
Multiple Data
Sources
Data
Integration
RDBMS
Big Data
Other
sources
Transactional
data
Online
Data
Multi-tenancy
Support
Seamless SSO
Authentication &
Security/Role
Integration
Embedded Analytics
Content in Existing UI
Re-skinned interface
28. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755529
Target new opportunities with
existing data
Poll
29. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755530
• Direct data monetization
• New products & services for new
markets
• Applied business intelligence
‘Out of box’ opportunities to
provide value
Business Model Innovation with Your Data
30. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755531
Gartner on data monetization:1
• “By 2016, 30% of businesses will have begun directly or
indirectly monetizing their information assets via bartering or
selling them outright ”
• “Start building information product manager skills and analytical
competencies in your organization.”
• “Large retailers place their point of sales (POS) and other store
promotion data online for their business partners to subscribe to.”
Direct Data Monetization Opportunities
1. From Gartner research report – “How Organizations Can Monetize Customer Data,” Analysts: Olive Huang, Douglas
Laney; Published 6 March 2014
31. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755532
“Monetize” Use Case
What is it?
• Provide enriched internal data sets as service to external
customers & partners
• Leverage internal sources like sensor, location, & activity data
– and combine with external sources as well
Why do it?
• Generate new sources of revenue by leveraging diverse data
• This can provide intelligence to other industries, delivering
better understanding of customers & markets
32. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755533
Example - Telecom Company
Challenges
• Bring together device usage data from mobile subscribers
& networks
• Deliver value-added marketing analytics as service to 3rd
parties – including location, audience, & social insights
Benefits
• Generating brand new revenue stream with technology
platform for controlling costs & maximizing margins
33. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755534
Example – Telecom Company
34. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755535
New product that helps retailers unlock value of data assets:
Another Example
The vendor provides an (anonymous) analytics service to
retailers on stores traffic – leveraging their existing networks
This data is already collected by wireless routers in retail
stores
Leverage rich data from the pings that smartphones send out
as they search for Wi-Fi networks
35. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755536
Reinvent value propositions
with new data technology
36. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755537
What is Big Data?
Characteristics
• Variety
• Velocity
• Volume
Technologies
• Hadoop
• NoSQL
• Analytical Database
37. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755538
Big Data is a Value Proposition Game-Changer:
Why does Big Data matter to me as a PM?
Leverage Prediction at Scale for Smarter Apps
• Example – Run recommendation algorithms across millions
of users & pieces of content with near-instant performance
Create Products Using Diverse Data Sources
• Example: Deliver intelligent products harnessing machine &
device data, log file data, social media data, & other
unstructured data
Future-Proof for Growth & Performance
• Example: Solve scalability to tens/hundreds of millions of
users – i.e. why Yahoo, Facebook, Google & others created
the technology (out of necessity)
38. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755539
Why does Big Data matter to me as a PM?
Old Way:
Relational Only
• Product serves a specific
functional purpose
• Manage data in one or more
relational application database(s)
• Application data often isolated
from other relevant data
New Way:
Relational + Big Data
• Product is also prescriptive
regarding that function
• Regularly ingests new data to
improve prescriptive models
• App data is blended with multiple
other data sources, expanding
problem-solving potential
39. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755540
Consumer Personalization
Optimized Brand Experiences
Product Characteristics
> Delivers real-time personalized shopping
experiences across the web - including
recommendations, promotions, & emails
> Customers include large brands & retailers
Application Intelligence
> Rebuilds webpages based on
aggregate consumer models &
recent individual behavior
> Learns adaptively & adjusts product
recommendations up to 12x a day
Underlying Technology
> Hadoop & related technologies, as
well as NoSQL for unstructured data
> Advanced predictive modeling
> Real-time infrastructure returns API
calls in milliseconds
40. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755541
GigaOm on Internet of Things:1
• Synapse is creating a cloud platform
for data processing & analysis,
including real-time events
• Their distributed architecture is similar
to that of consumer web companies,
like Netflix
• Sample use case – Sensing whether
or not hospital workers wash hands
Sensor Analytics & Big Data
1. From GigaOm: “Why the internet of things is big data’s latest killer app — if you do it right”, by Derrick Harris, 3/4/2014
41. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755542
Netflix
Architecture
(compared to Synapse)
From GigaOm: “Why the internet
of things is big data’s latest killer
app — if you do it right”, by
Derrick Harris, 3/4/2014
42. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755543
① Check with your counterparts in Operations & Engineering to see if
your organization is using or planning to use Big Data technologies
① If you are building a new product or company, evaluate whether a Big
Data architecture would be a good fit
② Monitor how leading consumer & B2B applications are leveraging
these technologies on an ongoing basis
Big Data: So what can I do today?
43. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755544
Conclusion
44. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755545
Wrap-up: The 3 Approaches Reiterated
Near Term Long Term
“Time”
2 - Target new
opportunities with
existing data
3 - Reinvent value
propositions with
new data technology
“Impact&Effort”
1 – Enhance current
software products
45. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755546
• How can analytics functionality meet needs for my users?
• How can analytics create business & competitive benefits for my
organization?
• Do I have valuable untapped data resources in my product or organization?
• Why might Big Data technologies be relevant to my business?
Wrap-up: Things to Think About
46. © 2014, Pentaho. All Rights Reserved. pentaho.com. Worldwide +1 (866) 660-755547
Thank You
blog.pentaho.com
@Pentaho
Facebook.com/Pentaho
Pentaho Business Analytics
JOIN THE CONVERSATION. YOU CAN FIND US ON:
47. © AIPMM 2014 www.aipmm.com
Q & A
Presenters:
Michelle Bradbury, Director of Product Management
mbradbury@pentaho.com
Ben Hopkins, Product Marketing Manager
bhopkins@pentaho.com
at Pentaho - www.pentaho.com
Moderator:
Hector Del Castillo, CPM, CPMM
48. © AIPMM 2014 www.aipmm.com
Upcoming Courses
Course & Location Dates Days Time
CPM® Certification Prep Course & Exam
Seattle, WA
McLean, VA
May 5-6, 2014
June 9-10, 2014
M, T 8:30 am – 5 pm
CPMM® Certification Prep Course & Exam
Seattle, WA
McLean, VA
May 7-8, 2014
June 11-12, 2014
W, Th 8:30 am – 5 pm
ACPM® Certification Prep Course & Exam
Seattle, WA
McLean, VA
May 9, 2014
June 13, 2014
F 8:30 am – 5 pm
For more information, visit:
Transform Your Career.
49. © AIPMM 2014 www.aipmm.com
May 12-13, 2014; Bellevue, WA
June 16-17, 2014; McLean, VA
AIPMM is offering several scholarships to this course to reach
those who have a sincere desire to learn these skills but have
budget challenges. For more information visit:
http://bit.ly/CILCourse.
Upcoming Courses
50. © AIPMM 2014 www.aipmm.com
Please Join Us Again!
What You Need to Know to Be a Great Product Innovator April 25, 12 pm ET
The 3C's of Successful Product Positioning May 2, 2014
AIPMM Webinar Series:
http://aipmm.com/aipmm_webinars
Global Product Management Talk
http://www.blogtalkradio.com/prodmgmttalk
Call For Speakers: http://www.boldpm.com/call_for_speakers
Announcements: http://www.aipmm.com/subscribe
LinkedIn: http://www.linkedin.com/company/aipmm
Membership: http://www.aipmm.com/join.php
Certification: http://aipmm.com/html/certification/
Editor's Notes AIPMM offers globally recognized certifications for product managers, product marketing managers and brand managers.Certified Product Manager (CPM), Certified Product Marketing Management (CPMM) and Agile Certified Product Manager (ACPM). Certification requires obtaining a college degree, minimum one year of experience, and passing a certification examination.